Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. Here are just a few examples of recent designs from the Keep Calm-o-Matic creative community. Please fill out the form below and tell us why you're bringing this poster to our attention. You have a warm prospect or an audience of prospects, sitting right in front of you, waiting to be impressed.
If you don’t watch where you’re going, if you’re not careful with your presentation, you may slip and fall into a sales trap and lose the deal.
Perhaps you manage to launch the presentation successfully, but things go downhill from there. Take the time to really understand the product or service you’re selling and come up with interesting, compelling, engaging, memorable ways to present it. Study and learn the art of persuasion and master its strategies, such as presenting an authoritative appearance or building product appeal by creating a sense of urgency. Another hindrance to closing a sale is not listening both verbally and nonverbally, not paying attention to your potential customer’s expressed needs. Presentation software, such as Microsoft PowerPoint, is designed to offer you the creative freedom to build a dynamic, informative, and attention-getting slideshow. Just because you have all these features available, however, doesn’t mean they should all be used. Presentation design should really be left to designers who have studied and understand the psychological effect of visual information and how it is interpreted. You may feel it sounds more impressive if you use all the acronyms and buzzwords of the trade in your presentation. People don’t like to feel stupid or uninformed, especially those who consider themselves to be industry experts. Your customer base may come from a specific demographic but you have to remember that they are all still individuals. For some customers, the aesthetic appeal of the product is key – how many colors are available? Unfortunately this also happens to be one of the most common speeches you will be asked to give. Firstly when planning your speech, break it down into three sections – a beginning, a middle and a conclusion.
IN THE BEGINNING – the most important thing to remember with the beginning is that it doesn’t really contain any real information.
THE BIT IN THE MIDDLE – this is where you tell them about you, tell them about your hobbies, your hopes, your dreams, your goals.
If you are at a job interview discuss the reasons for wanting the job, touch on some past experience and tell them why you think you are suitable.
If you are at school, or starting a new college course then tell them why you chose to go for the course, what interests you about that particular job or career, what experience you have had previously, and where you hope it will take you. WRAPPING IT UP – the most important point to remember here is never to add any extra information at this point, this is where you should ask the audience if they have any questions. Yes, First you strat looking at the audience and tell them that you wish give details about you.
As a manager you may have noticed that your employees need some coaching in customer service skills. Open the presentation with a story about a time you received exceptional customer service or an anecdote about an employee on your staff who delivered exceptional customer service. Give tips regarding body language (smile, posture, open hands, "cheating out," eye contact).
Explain that good service includes telling customers what you or the company can do for them, rather than focusing on what can't be done. Conclude by handing out a summary with bullet points on index cards and reminding trainees of the outstanding example of customer service you opened with; this will tie the whole presentation together. Good customer service is crucial, especially in difficult economic times when every customer counts.
A customer service department in a company is the customers' first point of contact for questions, complaints and possibly order fulfillment.
A plan utilizing slides that will be used can be drawn up either by hand or with word processing program such as Microsoft Word. Decide on and choose backgrounds, fonts and pictures that you will use in your final PowerPoint slides. Finally, open a blank copy of PowerPoint and use the menu to select the number of slides that you wish to use. Effective Powerpoint presentations are written in a concise visual manner that engages the target audience. PowerPoint presentations aren't boring, but some presenters do boring PowerPoint presentations.
It is essential for any instructional designer to make sure that the learner takes away some knowledge from the course. Real images not only give a professional look to the course, but they also help a learner to get involved in them. One of our clients from a health care company was in need of an eLearning course to teach their staff about patient issues.


Humanoids, or zoo-zoos as they are most commonly known, are characters that do not depict any kind of gender, race or culture. One of our clients from a manufacturing company wanted a course on manufacturing their products.
Images not only enrich the look and feel of the online learning course; they also help the learners retain some information.
Click through to see more designs, create your own, share designs and purchase customised products. Following are some presentation pitfalls to avoid and alternative ideas for improving your closing ratios. You meander into the conversation and wander along until you sort of arrive at the subject of the presentation.
Success in sales is a challenging street to navigate and lack of confidence gleams like a beacon in the dark.
Make it clear that you’re transitioning from the initial exchange of pleasantries to getting down to business with a shift of body language and tone.
For example, don’t apologize about your voice because you’ve had a cold, or say “bear with me because I’m new at this,” or give any indication that you feel unprepared, nervous, or tired. Poor delivery can result from lack of self-confidence or knowledge of your material, but it can also result from lack of formal presentation skill training.
Ask yourself what it would take for a seller to really get your attention about this product. According to presentation consultant Jay Miller of Canada’s Voice Speech, enthusiasm instills passion in your presentation and is “an essential element of any successful speaker’s delivery.” Enthusiasm is not just exaggerated gestures and smiling too broadly. We have all seen how medical products can seem more credible when presented by someone in a lab coat. You can tell a joke you think is pretty funny or make an offhand remark and suddenly hear crickets. I’ve seen many presentation slides on the screen packed with text, graphs, crazy clip art, and distracting transitions. These programs offer many features such as color options that can be coordinated with your brand, background templates to create consistency across the presentation, the ability to include imagery such as photos, logos, and other graphics, and animations that allow elements to move on the screen and creatively transition from one slide to the next.
If you’re going to include an image or animation in a slide, do so for a specific purpose, not just because you think it looks cool.
You must always be aware of your audience level and adjust your communication to a point slightly beneath that level.
You should be able to relate the intrinsic mission and purpose of your company to your prospects by telling a great story in a way that makes them want to get on board. This will not only give your speech some structure but will also help with the writing of it. Greet your audience with a warm welcome, tell them who you are and what you are going to talk about, and tell them why you are going to talk about it. Do a little preparation for this beforehand so that you are prepared for questions about something that you have not covered. Your staff might be younger and not have much experience with customer service, or veterans who have fallen into some bad habits. Prepare examples of situations and questions, such as "can I send a fax from here?" or "do you have this lens in stock?" or "can I change to an earlier appointment?" If your group size allows, have one of these for each audience member.
Because the program makes use of a variety of audio and visual presentations, it is vital to know where you are going so you do not veer away from our planned course and end up with something entirely different, thus wasting valuable planning time. Word is a better option because you can copy and paste what you wrote into your final version of the PowerPoint presentation.
Use the features of the program to alter the font and pictures to give you the effects you want in your PowerPoint.
If you have already written out a speech, read through it carefully and use your plan to summarize it and pick out the salient points that you can highlight in your presentation. According to the plan you made, you can select the background for each slide separately or have the same background for every slide. Using images is one such way that helps you to do so and helps a learner understand the concept in a better way.
These images are used when we want a learner to concentrate more on the content than the image. So our team came up with an idea of using silhouettes, as they would represent things in a better way. They wanted us to use only real images as they felt that animated images may distract the learner’s attention.
Your prospect’s goal is to hear all or or maybe some of what you have to say and make a buying decision. Straighten your posture from relaxed talker to formal presenter and raise your volume slightly. If you present with PowerPoint or other types of visuals, include those in your practice training sessions. Or how, when an enthusiastic seller at a convention announces there are only a few spots left and time is running out, impulse buying occurs.
Never read from a prepared script or recite from a memorized one, even if you think you’re really good at sounding natural. Pare your sales presentation down to the most important points and allow the rest to come up in the question and answer session – and be prepared with the right answers.


Even if you’re speaking to a highly technical group of prospects, there may be one or two who aren’t familiar with a particular term you are using.
Though highly educated people read the news, the content is written below college level to be understandable across audiences. An exciting story you can tell about the development of the product or the need that generated the service? Learn to gauge what kind of prospect you’re dealing with and deliver your sales presentation accordingly.
Luckily this often has a short time scale, perhaps five or ten minutes so it isn’t as daunting as it sounds. Either way, good customer service is a highly effective method of retaining customers and thus is an essential skill for employees to hone. Have them role play a situation where the customer needs assistance and let the volunteer attempt to use all five rules for positive body language. Interrupt the volunteer, dismiss their questions or complaints, use the wrong name and get distracted. For the number of tables, draw it in a single column to begin with, for example, draw a 10-row by 1-column table. You will later be able to copy and paste individual rows into each slide as needed, so any work in the planning stage will not necessarily be repeated. Use the copy and paste feature in Microsoft programs to transfer the content from the Word program to the PowerPoint program. In such cases, one can make use of images that are self-explanatory – images that represent content in a simpler way. Keeping their requirements in mind, the course was developed using real images, which gave a professional look to the course. Humanoids not only added a good look to the course, but they also made the course engaging and interesting to the learner. You waffle along through various catch phrases about the product or service you’re selling but you’re not even convincing yourself. They are now subconsciously looking for evidence of your scratchy throat and watery eyes rather than paying attention to your pitch.
Know your product or service and company history and policies inside and out so you can speak and, more importantly, sell with confidence and authority.
When your prospect sees your enthusiasm, she is more likely to be persuaded to believe and more likely to buy. Maybe you’ve gotten a little bored with sales and don’t want to put in the time and effort to really understand and engage your prospects. People just want to be heard and will likely buy from you if they believe you understand their needs and are willing, and more importantly, able to answer their questions. It’s very difficult to come back from inappropriate or ineffective humor, to get the sales presentation back on track. They will be searching for contextual clues to figure out what you’re talking about rather than hearing your pitch and you may lose those sales. Here is a funny video that demonstrates how telling a story can bring a product to life in the prospect’s mind. Remember to look at each sales opportunity as an individual challenge to find out what’s important to your prospect.
Help your staff improve their service by giving an engaging and informative presentation on the subject.
For an added challenge, have the volunteer who is acting as the employee mime during the interaction---that is, respond to the question using only body language. After the role play, ask the trainees to point out specifics of what you did wrong and what good customer service would have looked like. Here are three different types of images which we have used in our recently developed elearning courses.
Sometimes these goals are in opposition and the balance between them is precarious at best. Be careful with comedy unless you’re really a natural, and stick to being a professional when you’re on the sales platform. Assume there is at least one person in the audience who doesn’t understand the terminology and speak at that level. This may seem obvious, but many lose out on sales because they assume what works in one situation will work in the next. To make your sales presentations more effective, learn to meet your prospects at their individual points of need. Be prepared for questions on this because they may ask for examples of when you have shown these skills. Learn to ask questions that get to the heart of their needs so you can demonstrate that what you’re selling provides the solution.



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