After his death she read The Institute of Medicine’s report To Err Is Human and realized that the errors responsible for her son’s death were not unique.
This created a desire and determination to better understand and work towards improving health care.

Currently she has completed a master’s degree in public health and a PhD in clinical and population health research and is completing a post-doctoral fellowship. Lord shares her personal and professional experiences in presentations and workshops for medical staff and students focusing on the importance of effective communication with patients before and after an error.

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