Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. Salesforce BCC lets sales people blind copy a special email address provided by Salesforce. Clipping is a handy way to collect and organize the most important slides from a presentation. Salesforce1 Community Cloud is directly connected to Salesforce CRM and business processes. Salesforce1 Community Cloud forms part of the “Internet of Customers.” This is a concept reference to the importance of customers behind every new app, product, or device as we’re increasingly connected to the Internet.


IDC expects that expenditure on collaboration tools will grow to $3.5 billion during 2013–2018. Teams must balance time constraints, budget, consumer demand and software bugs, all on the path to product enhancement.
This enables resellers to update leads, employees to create and escalate service cases, and customers to review and rate products—all within the community. This design ensures that all members can access information, irrespective of the device—a tablet, smartphone, or laptop. The company disclosed that it has approximately 2,000 active communities built on its community cloud.


This huge growth shows massive potential for community and software application developers to create products and solutions for this market.
Salesforce1 Community Cloud enables companies to create trusted destinations for their customers, partners, and employees.
These trusted or virtual destinations can be personalized, are connected to business processes, and have mobility like LinkedIn (LNKD).



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