I agree to receive communications from SolarWinds, including product details and announcements, newsletters & promotions. Free help desk software from Web Help Desk simplifies ticketing management, helps automate help desk tasks, and saves a ton of time for IT technicians and support staff. Web Help Desk provides as easy-to-use platform to communicate with your help desk end-users. Create a Collection by bringing together complementary apps that have a common theme or purpose, then share it and discover new collections!
From one single, centralized help desk management Web interface, you can now manage all end-user trouble tickets and track service request lifecycle from ticket creation to resolution. IT Technicians can create FAQ articles and let Web Help Desk display them to your help desk end-users as they enter their service requests into the Web portal.
Whether your team is outlasting the SLA clock or awaiting an end user’s response, Web Help Desk free help desk software tracks service ticket lifespan from cradle to grave.


Benefit from two-way email correspondence between technician and customers, prompt email & SMS alerts, and escalations. This new improvement means that customers can run a WHD installation as many times as needed to fix installations having issues like broken libraries and bad buddy drops. Save money with MacUpdate Promo & keep your Mac software secure and up-to-date with MacUpdate Desktop. This allows you to promote self-resolution options for your end-users and help reduce the number of in-bound service requests. Key performance indicators and custom reports allow you to pinpoint bottlenecks, promoting efficiency and automation. With the help of built-in help desk reporting engine in free help desk software, you can monitor technician performance, ticket status and service fulfilment indicators. Upgrading to WHD SR1 does not change existing WHD data or the embedded PostgreSQL database.


The new installation fixes a previous a IPv6 issue that disabled database startup on Windows 2003 and Windows XP.
The installation now automatically detects whether your server supports IPv6 or not, and if it does not, applies a new configuration to the whd.conf file with the IPv6 connector commented out. WHD installations now check if the user running the installation process has WHD administrator privileges.



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