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The Nova Scotia government is introducing legislation it says will better protect consumers from hidden fees in their cellphone contracts. The penalty for breaking a cellphone contract could be capped at $50 if it and other consumer-friendly proposed amendments to the Consumer Protection Act pass this spring. Spurred by Nova Scotians who contacted the Commissioner for Complaints for Telecommunications Services, the Better Business Bureau and local government, the legislation aims to offer improved consumer protection and overall fairness, Service Nova Scotia and Municipal Relations Minister John MacDonell said.

More than 150 Nova Scotians contacted the complaints commissioner in the last year regarding their cellular contracts, MacDonell noted. The proposed changes would also restrict automatic contract renewals and extensions and require service providers to include consumer protection information on safe cellphone use and cyberbullying. As it turns out, this is the type of bill that even the Opposition party and cellphone providers are behind. EastLink said Friday the company will work with government during the regulatory process of the bill. Quebec, Manitoba, and Newfoundland and Labrador have passed similar legislation and Ontario has also announced its intention to regulate wireless service contracts.

As a cellphone-carrying member of the public and the manager of his two daughters’ cellphone contracts, Tory Opposition leader Jamie Baillie said he too welcomes the amendments. The proposed amendments apply to contracts signed after the regulations take effect, as early as fall.
MacDonell said his department has held preliminary discussions with all regional service providers and plans to continue that process.

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