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admin | Category: Telephone Number Search | 27.04.2014
The final piece of understanding Hero-ClassTM Customer Service is to discuss what it looks like in an organization as a whole. The list above represents what an organization should strive for, not what it should or can achieve. Hero-ClassTM Customer Service is a holistic approach to the total customer experience that transcends individual initiatives and programs of the week. Sound-byte slogans often fail under the bright lights of real-world customer service and should not be approached literally.


It is based in a cultural approach that blends customer-focused systems with well-trained brand emissaries. Adam Toporek is an internationally recognized customer service expert, keynote speaker, and workshop leader.
Please note: this image is protected by copyright law and may not be used without buying a license. Part 1, we discussed why we like the term Hero-ClassTM Customer Service and the characteristics that customer facing professionals need to become customer service heroes.


How does the sum of the parts, the actions of individual heroes, add up for the organization and its customers?



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