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SRM is a doctrine aligned with a humanized business strategy and supporting technology infrastructure and platform. GeoHub is a portal of open location-based data from city departments that empowers both the public and city employees to explore, analyze and build on the data. Youths are highly enthusiastic about starting their own businesses in order to realize their dreams. Hundreds of runners and walkers gathered in the afternoon of November 8, 2015 at Ap Lei Chau for the 12th CyberRun for the Rehabilitation with the theme of “Sunset Jogging to Cyberport”.
Esri China (HK) participated in the 20th Anniversary Ceremony of our long-term business partner NetCraft Information Technology (Macau) Co. Esri User Conference (Esri UC) 2015 was once again successfully held in San Diego from July 18-24.
In Esri User Conference every year, Esri presents hundreds of organizations worldwide with Special Achievement in GIS (SAG) Awards.
GIS professionals, users and friends who open the website of Esri China (Hong Kong) every day may have a pleasant surprise in early August. Smart City promises to enhance the quality of city living by using Information and Communication Technology and related initiatives are generating interests among different sectors in the city. The revamped Statutory Planning Portal 2 (SPP2) of Town Planning Board launched last fall has quickly become one of the most popular website providing public information. The 7.8 magnitude earthquake occurred in Nepal on 25 Apr 2015 has taken over 8,000 lives and injured over 19,000 people. Esri is supporting organizations that are responding to earthquake disasters with software, data, imagery, project services, and technical support. The Hong Kong Council of Social Service in 2002, the Caring Company Scheme aims at cultivating good corporate citizenship.
The Esri Asia Pacific User Conference (APUC) has finally returned to Hong Kong after a decade and the 10th Esri APUC was successfully held in 27-28th January 2015. This year, about 600 delegates from 20 countries of Asia, Oceania, Europe and North America descended upon the Hong Kong Convention and Exhibition Centre. People say that business is all about relationships, but the truth is that business is really all about communication. A simplistic approach to this issue (and one adopted by some less-progressive companies) is to assume that everyone will speak English, including all potential customers and employees.
Companies that operate solely in English will miss opportunities to capitalize on the explosive growth in developing and untapped markets at home and abroad. 96 percent of respondents say that LANGUAGE SKILLS ARE IMPORTANT FOR PROFESSIONAL SUCCESS in the current business environment.
At Rosetta Stone, we have the unique experience of working with thousands of organizations across different industries and sectors that are tackling this very problem. In our experience, companies that invest in employee language-training programs generally see improvements in employee productivity and business performance across five key business areas: market expansion, customer service, workforce development, workplace safety, and productivity and collaboration. One of the biggest business advantages of a workforce that can effectively communicate in more than one language is the ability to reach new markets—both at home and abroad. On the international side, growth opportunities in emerging markets far outnumber those in developed economies. The buying power of minorities is projected to increase more than $1 trillion by 2015, to $3.6 trillion.
71 percent of respondents plan to grow their business in countries or market segments that speak a different language than the one they currently use for daily operations.
Another element of market expansion is when new language skills are needed to help integrate a merger. In the wake of these transactions, the company began offering Rosetta Stone language training to key employees and executives. Currently, CommScope employees are using the online language training system from Rosetta Stone to learn Spanish, Mandarin Chinese, Italian, German, and Portuguese, among other languages. 89 percent of respondents feel that customer satisfaction and loyalty would increase if employees could serve and support customers in their native languages.
He tells the story of one senior CommScope executive who deals with the company’s Mexican operations, and as a result had been studying Spanish for about two years. Fundamentally, language skills are critical to building relationships and helping the business succeed in rapidly growing markets and segments at home and abroad. The second pillar of business optimization through language training is the way language skills enhance customer service. Increasingly, language training is one option for driving such customer-service improvements, as reflected in our survey data.
Unlike market expansion and customer service, which are outward-facing, the remaining three ways that language skills improve business performance and efficiency are all internally focused. As with the other pillars, there is compelling evidence that devoting financial resources to workforce development generates a positive return on investment.
Although miscommunications and misunderstandings in some contexts can lead to lost revenue opportunities, in other situations they can be deadly.
Given these challenges, language training can equip frontline staff, managers, and supervisors with the critical communication skills needed to minimize workplace injuries, and reduce costs related to turnover, training, and compliance violations. As in other functions and areas of the business, employees do not need to be fully fluent in the languages their co-workers speak to be effective.


Only one in three respondents say their companies take active steps through education and training to make sure that managers and line employees speak the same language. For example, Gilbane, a family-owned real estate development and construction firm in Providence, Rhode Island, has a large population of Spanish-speaking contractors.
Finally, many companies now use language training to help their globally distributed and linguistically diverse employees overcome language barriers to share innovations, insights, and best practices with their coworkers. For example, Interstate Hotels & Resorts, which either owns or manages more than 400 hotels around the world, needed help establishing networks among its employee base.
To address this, Interstate offered Rosetta Stone language instruction as part of an Executive Development program aimed at strengthening its talent pipeline in China by sending senior managers and highly promising employees from China to the U.S. In the past, company-based language training was considered a nice perk to provide to employees—a soft benefit HR departments offered for personal improvement. A very simple mathematical construct using Excel to build and develop a product, service or a solution landscape.
To receive this free download, enter your email address below and click the "Email Me" button. Flevy has provided quality business documents to businesses and organizations of all sizes across the world—in over 60 countries. Just as the mobile apps market has helped software developers earn sustainable, passive income, we hope Flevy will do the same for business professionals, like yourself. Communication is key to virtually every aspect of business—from acquiring and retaining customers to improving employee engagement and performance. After all, English is the lingua franca of much of the world, and the language you happen to be reading this article in. We have watched companies adjust to these demographic, cultural, and economic trends and proactively build workforces with the skills and capabilities needed to grow and thrive in this multicultural and international economy. Over the next few years, roughly 70 percent of world growth will come from emerging markets, with China and India alone accounting for 40 percent of that growth. Among survey results, there’s a clear shift away from English, German, and French, which respondents think will be less commonly used by their employees in five years.
But recruiting skilled and experienced talent is already extremely challenging, and adding a language requirement effectively raises the degree of difficulty.
That was the case with CommScope, a multibillion dollar telecom equipment manufacturer with customers, employees, and partners in 18 countries across the world.
The goal of the training was not to make employees fluent in the new language, as much as to give them a degree of functional proficiency.
The program has been so popular that CommScope has a waiting list among employees, and it is planning to double its number of seat licenses for Rosetta Stone in 2013.
Companies that seek to improve service and support for their increasingly multicultural and international customers need to engage them in their preferred language. For example, a study published in the Harvard Business Review found that a 5 percent improvement in customer retention rates can increase profits by more than 25 percent. Among respondents, 89 percent said they felt that customer satisfaction and loyalty would increase if employees could serve and support customers in their native languages.
For example, Best Buy, the electronics retail chain, offered voluntary language training to its store-level sales associates. He studied Spanish on his own, advancing through all five levels of Rosetta Stone’s program, and since then the results have been dramatic.
Although Europeans typically can speak more languages than Americans, KLM still faced real challenges in communicating with its multinational customer base. When KLM first opened registration for access to Rosetta Stone, the available licenses were all taken within hours. It’s proficiency, the ability to engage in common, everyday conversations or handle basic interactions that require only limited vocabulary.
Exceptional companies not only bring in the best people but consistently look to make them more effective and productive once they’re on board.
Companies indicate that they provide professional training to their workers in part because it boosts employee loyalty (12 percent) or boosts morale (18 percent).
This is especially true in sectors like manufacturing, oil and gas exploration, and construction. For language skills to positively impact workplace safety, supervisors and frontline workers need only develop a basic proficiency in their target language, with both sides meeting in the middle to reduce miscommunications and on-the-job injuries and fatalities.
As a result, it needed to help its supervisors and field personnel learn Spanish in order to communicate new safety procedures and track incidents.
The survey results showed that 72 percent of managers anticipated greater interactions with trade contractors in Spanish. This kind of collaboration is critical for companies that aspire to operational excellence; however, language differences can significantly hinder it. Starting from scratch, the model can be build in a few hours in order to conduct multidimensional analysis.
This 54-slide presentation introduces 12 powerful frameworks spanning both Strategy Development and Execution.
In today\'s increasing complexity of modern technology and modern business, the customer experience journey is as important as meeting product and service quality requirements.
This is a very comprehensive document with over 350+ slides--covering 56 common management consulting frameworks and methodologies (listed below in alphabetical order).


Producing aggressive sales growth in an ever changing and increasingly complex sales environment has challenges that can certainly keep one up at night.
The Business Case is an instrumental tool in both justifying a project (requiring a capital budgeting decision), as well as measuring the project's success. Hoshin Kanri process is a powerful strategy deployment methodology for defining long-range key entity objectives. This document provides you with a comprehensive collection of over 600 high quality PowerPoint templates collected from our consulting engagements. Today, companies face shrinking margins in many of their products due to fierce competition in the marketplace. Yet given the accelerating pace of globalization, and the rising influence of many non-English-speaking countries, the flaws in this thinking start to show. Although the combination of business functions and processes impacted by improved communication may vary from company to company, we have seen language skills consistently deliver tangible business value and results for organizations that invest in language training. Among respondents, 71 percent said they plan to grow the business in countries or market segments that speak a different language than the one they currently use for daily operations.
By comparison, Spanish, Mandarin, Portuguese, and Hindi are all projected to increase in relevance over the same time period, and become more important for employees. Another study found that a 1 percent reduction in customer-service issues could generate an additional $40 million in profit for a medium-sized company over five years. It opted for Rosetta Stone instead of traditional lessons, because it wanted a solution that was online and easily accessible, with minimum setup requirements or administrative hassles. The company has a system in which its nearly 9,000 flight crew members can earn promotions only by qualifying in English and one other language (either French, Spanish, Italian, or German).
Since then, the company has significantly expanded its relationship with Rosetta Stone, and seen crew members’ language proficiency expand as well. Language training helps companies improve employee engagement and performance by providing them with opportunities for personal and professional growth, and equipping them with the language skills required to compete successfully in the global economy.
These companies consider their employees to be a long-term, strategic asset, which they can shape to more directly respond to the changing needs of the company. The Occupational Safety and Health Administration (OSHA) has estimated that 25 percent of job-site accidents can be attributed to language barriers.
Nearly one in three respondents say their companies take active steps through education and training to make sure that managers and line employees speak the same language. Although the company could have sent key employees to classroom-based Spanish lessons, it instead opted to offer online language training through Rosetta Stone to employees for 12-month periods, even affording them some study time during working hours.
In terms of language proficiency, Spanish learners within the company improved their pronunciation by 55 percent and their vocabulary by 50 percent.
Because the training was conducted entirely in English, the company offered Rosetta Stone to participants to improve their confidence and language skills.
Globalization and demographic shifts have reshaped the business landscape, and even though the U.S.
Once complete any sales or marketing organization will be able to see clearly the gaps in sales, penetration, competition activity, market coverage, resource requirements, focus group areas, replication strategies etc. Service offering becomes not only a major growth and profit contributor, but also a key competitive advantage. Measured by import activity, emerging markets have already caught up to developed markets—a milestone achieved for the first time in 2012.
Without a workforce able to speak the languages of those countries or segments, these potential new customers are effectively out of reach. To help employees build the requisite language skills, classroom language instruction would not work, given the difficult travel schedules that flight crew members maintain.
And for companies that think these discretionary investments are difficult to justify in a sluggish economy, they should consider the alternative: replacing employees who leave. They recognize that they need a workforce with the latest skills necessary for their industry. Another 46 percent said that miscommunication reduced collaboration among employees, and 42 percent said that it reduced productivity. As geographic borders become porous and the world flattens, effective communication with customers, employees, partners, suppliers, and other stakeholders across the globe becomes essential to successfully running a company.
Centers for Disease Control and Prevention found that fatal injury rates were 69 percent higher for foreign-born Hispanic workers than for native-born Hispanic workers (who tend to have a better grasp of English). The language training helped them build the critical listening and speaking skills required to succeed during their Chinese projects. Language skills are not just nice-to-have benefits, and they are not even competitive differentiators anymore.
Speaking the language of your employees, customers, and partners is fundamental to doing business.



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