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Our system administrators have identified an issue with one of our mail arrays related to a hardware failure of one storage member in the SAN. A creative yet pragmatic communicator with award-winning experience in narrative storytelling and news production. Extensive experience in film production, with works featured in regional, national, and international film festivals.
Proficiency in handling sensitive matters and communicating diplomatically with people of differing views.
Strong skills and experience in research and in communicating through letters, emails, op-eds, social media, and speeches.
Supervised support staff of 14, including legal secretaries, paralegals, and general office support. Consistently maintained Number 1 or 2 ranking for order fulfillment in a team of 32 order pickers. Created a system for finance managers that generated and emailed monthly financial reports and spreadsheets for on-time budget planning. Review your older jobs and accomplishments to be sure the language still communicates well. For instance, if you are more than 10 years out of school, drop your college activities unless they communicate something unique and amazing.
Imagine this situation: That job you held from 1993 to 1996 was once a significant part of your resume, worthy of five bullet points of accomplishments. Just as emptying your closet of old clothes helps you focus on and build a new wardrobe, eliminating old resume details helps you focus on and build a case for the newest phase of your career. Replace some of the text with concise bullet points if you have chunks of text that are longer than three lines.
Replace typefaces such as Times New Roman and Book Antiqua with a sans serif typeface like Trebuchet, and see if you like the difference. Experiment with incorporating a strong left alignment rather than centered headings, to communicate energy rather than formality. College instructors sometimes ask me to recommend a text to use in their business writing classes. I'm pleased to announce a complete new communications curriculum for college instructors.
One of my many favorite learning activities from the curriculum involves revising relationship-busting statements. If you are a college instructor, you can find about more about the free curriculum and how to receive it.
If you are not a college instructor but want to try your hand at revising the statement above, please do! If you are holding back, thinking Well, it depends, you are with The Gregg Reference Manual. Good proofreaders catch errors that would embarrass, torment, and diminish us if those errors appeared in print or online.
If you have made certain style decisions on your own—for instance, you use Canadian spelling because you have Canadian clients—let your proofreaders know that.
If you are an expert in your field or industry, you have probably learned a lot of jargon--and you've earned the right to use it. Abbreviations (including acronyms) without definitions or spelled-out versions: CRM, OD, EOM, OFA, ERISA, JCAHO. To recognize whether a term you want to use is jargon, ask yourself: Do our potential customers or clients, new employees and interns, and senior leaders use this term?
Unless you define or explain it, do not use jargon in any communications outside your expert peer groups: reports to senior management, recommendations to the board, letters to customers, web sites, marketing packets, annual reports, newsletters, grant proposals, user manuals, etc. When writing to a mixed audience, avoid jargon in the subject line, title, or first sentences. Too often businesses think that if they advertise everywhere and post everything on social media, they will magically receive countless leads, more loyal customers and increase their bottom line.  In order for you to craft the right messages to get concerted results, you must identify what outcome you are looking for and then proceed to target the right market with the right message through the right medium! Advisory firms often focus on training their sales reps and ensuring that advertising and web campaigns target appropriate customers. Changes to forms 1099-R and 5498 that require IRA custodians to disclose hard-to-value assets in IRAs could lead to the Internal Revenue Service increasing its enforcement of required minimum distributions.
Present bias, or spending money now rather than saving, and failing to appreciate the power of compounded earnings has cost retirement savers $1.7 trillion. A lawsuit alleging that Edison International improperly favored high-fee funds for its 401(k) plan has been rejected by 9th U.S. The Security and Exchange Commission’s Investor Advisory Committee wants the regulator to mandate that standard fees be disclosed--in actual dollar amounts--on customer account statements. Morgan Stanley is building a help desk with more than 10 staffers who will answers questions from financial advisors about complying with the new retirement fiduciary rule. Even though markets have been calm recently, the large equity selloff in the second half of 2015 and in the early portion of 2016 illustrates how quickly investor sentiment can sour. Robo-advisor Betterment has raised another $100 million in venture capital and plans to use the funding to build out additional advice products. The registered investment advisor community is quickly growing as clients increasingly prefer working with advisors who comply with the fiduciary standard, says Bill Van Law, president of Raymond James’s Investment Advisors Division. Advisors with the Certified Financial Planner distinction tend to have higher levels of trust among clients and earn, on average, 20% more than other advisors, according to a study funded by the CFP Board of Standards and conducted by the Aite Group. The Securities and Exchange Commission has created the office of Risk and Strategy to focus on examining investment advisors and mutual funds. Many Americans nearing retirement age are pursuing careers with a charitable or civic service nature, which is creating opportunities for financial planners. The Securities and Exchange Commission’s decision to shift resources from broker exams to advisor exams has been driven by necessity, says Marc Wyatt, director of the examinations office. Among black working-age households, 62% have no savings in retirement accounts, while only 37% of working-age white households lack such savings, according to a National Institute on Retirement study.
Individuals who are old enough to sneak past the recent termination deadline for using the file and suspend strategy that helps boost Social Security benefits are reportedly being told they are not allowed to use the strategy.
A study of retirement assets during the 2000s has concluded that retirees in the top quintile of wealth have been spending substantially less than their savings allows for. Funding for the Securities and Exchange Commission and the Futures Trading Commission would be doubled by 2021 under the budget recently proposed by President Obama.
President Obama’s proposed budget includes provisions that would increase the number of Americans covered by employer-sponsored retirement plans by expanding the use of multiple employer plans.
Bill McNabb, who is the chief of ETF giant The Vanguard Group is warning the industry that the large number of ETFs being launched could create problems for investors.


The Department of Labor’s proposed fiduciary standard could create a big increase in orphan accounts, which are accounts that end up being managed by home offices rather than by broker-dealers registered reps, says Paul Sankovich, chief compliance officer at Wells Fargo Advisors Financial Network.
The Financial Industry Regulatory Authority (FINRA) is investigating how robo advisors manage risk, says Dawn Calonge, surveillance director at the organization.
Deena Friedman, who skippered the Fidelity Select Retail Fund to an 18.59% return in 2015, has been selected by Bloomberg as the stock picker of the year. Only one out of every five advisor recruits stays in the industry, but firms can take various steps to improve retention.
The Securities and Exchange Commission has fined Everhart Financial Group nearly $240,000 and ordered the advisory firm to appoint a chief compliance officer after the regulator determined that the company was inappropriately recommending funds with 12b-1 fees for retirement plans. With weakening economic growth in China and other concerns driving market volatility, billionaire investor George Soros says capital markets currently remind him of conditions that existed during the economic crisis of 2008.
For financial advisory firms, implementing customer relationship management technology can be a high stakes and dicey undertaking. Galen Marsh, who as a Morgan Stanley advisor downloaded client data to his home computer without permission, has been sentenced to three years of probation and ordered to pay $600,000 in restitution. Retirement plan fees are falling as 401(k) participants increasingly embrace low-cost products. The proposed Department of Labor fiduciary standard could cost the financial industry in excessive of $2.4 billion in lost transaction revenues, which is more than double most estimates, says Morningstar Analyst Stephen Ellis.
A small number of stocks including Amazon, General Electric, Alphabet, Microsoft, and Facebook drove market gains in 2015. Having $30,000 in student debt can cut as much as $325,000 from 401(k) balances by the time an individual reaches retirement. Only 64% of advisors responding to a recent Russell Investments Financial Professionals Outlook survey have a positive outlook for capital markets over the next three years. Online market gurus have been forecasting rapid growth of web surfers connecting to cyberspace with smartphones and tablets and a decrease in the use of desktops and laptops. Smart Beta exchange traded funds captured $3 billion in assets in October and $53.7 billion during the first ten months of this year, according to London-based research firm ETFGI. Despite occasional articles about advisors stealing from clients, only 2% of individual advisors have reported criminal charges such as felony convictions or investment related misdemeanors, according to an analysis of industry data by Big Crunch. Morgan Stanley advisors who land clients that need cash management services next year can receive bonuses up to $50,000.
Susan Elizabeth Walker, 51, of Plymouth, Minnesota, has been sentenced to more than seven years in the slammer after being found guilty of stealing $1.1 million from at least 24 clients. The Securities and Exchange Commission has issued a warning regarding outsourced compliance programs based on deficiencies that it has uncovered during examinations. Providing low-cost tax return preparation to generate financial planning prospects is just one of a variety of successful strategies. During the past year, daily equity market declines and gains exceeding 1% have been common, with investor sentiment quickly changing based on the prevailing outlook for the Federal Reserve’s monetary policy. File and suspend, which allows one member of a couple to receive a spousal benefit from Social Security while both spouses’ benefits continue to accrue, would be terminated under the budget bill that was recently passed by the House of Representatives.
Mounting levels of student debt and declining home ownership among younger people means that many recent college grads will have to work to age 75 before retiring. The Certified Financial Planner Board of Standards should be raising the requirements to become a certified financial planning.
Periodically adjusting asset allocations based on expected returns of different asset classes can generate better returns than traditional target date funds, according to back testing completed by Grantham, May, van Otterloo. Boston-based startup firm Gradifi has launched the Student Loan Paydown Plan, which allows business to make payments toward their employees’ student debt.
Impact investors, or those investors seeking to invest in a socially responsible manner, don’t have to sacrifice returns to stay true to their calling, according to a new Wharton School study. In the next five years, private wealth is estimated to grow from approximately $14 trillion to $22 trillion. Traditional advisors can compete with robo-advisors by being prepared to answer tough questions about fees, understanding what services clients value, expanding their referral networks, and clearly articulating the range of services they provide.
Advisors should ensure that female clients can find financial planning documents, such as life insurance policies in the event that they outlive their husbands.
Advisors need to address frequently overlooked aspects of their digital branding to ensure that their reputation and marketing are assets rather than liabilities. The Department of Labor is moving forward with a rule change intended to help states start retirement plans without running afoul of regulations included in the Employee Retirement Income and Security Act. Financial services firms are awaiting a list of products that the Department of Labor may restrict from being used in IRAs as part of its fiduciary standard rule. Investors younger than 40 ramped up stock purchases on August 24 when the market tanked 1,000 points at the open, according to Robinhood, which is a stock trading app that is frequently used by Millennials. The Social Security Administration says it will provide retroactive spousal benefits to same-sex couples that were married in states that previously didn’t recognize such matrimonial unions, according to attorneys for plaintiffs.
Many advisors may cringe when conversations suffer from akward silence, but such moments can lead to more productive conversations. Labor Secretary Thomas Perez says he will continue to push for a fiduciary standard for retirement plan advisors even though Republicans and moderate Democrats are concerned that the rule could harm low-income individuals. Advisors need to understand the complex emotions that can accompany sudden wealth in order to best serve their clients. While blissful couples pledge to stay married until death, the reality is that approximately 50% of marriages inthe U.S. Collecting Social Security early can help retirees assess how much they can spend because the payments are consistent. The annual household savings rate climbed to 5.5% last year, up nearly a full percentage point from 2013. Advisors can engage their clients and strengthen relationships by using appropriate teaching styles for each investor’s preferred method of learning.
May and June have been tough months for Bill Gross and his Janus Global Unconstrained Bond Fund with investors withdrawing $50 million from the portfolio during the period, according to Morningstar. The Securities and Exchange Commission recently awarded a whistleblower $3 million for information that helped the regulator crack a complex case of fraud.
Advocates of the fiduciary requirement for retirement investment advisors have delivered a petition with 230,000 signatures to the Department of Labor to urge the regulator to support the proposed standard.
Industry trade groups are proposing legislation that would require retirement planning advisors to serve in the best interest of clients rather than comply with the Department of Labor’s proposed fiduciary standard, says Steve Saxon, chairman of Groom Law Group. With the recent Supreme Court ruling shooting down state bans on same sex couples, financial planners should be ready to take a variety of estate planning actions with gay clients. In a lawsuit, San Antonio player Tim Duncan is alleging that his former financial advisors, Charles Banks, failed to disclose his own interest in investments that eventually lost $20 million for the superstar.


Proven ability in written and visual communication, with particular expertise in social media. Eliminate early jobs such as working in a frozen yogurt shop (unless you are applying for a fast-food management position) and acting as a camp counselor (unless you are still in the counseling field).
For example, the SUMMARY OF QUALIFICATIONS shown in Tip 1 above includes this list, which might include links to online samples (indicated by underlining): letters, emails, op-eds, social media, and speeches.
Your resume should make you feel pleased, proud, and confident as you move into your future. Both instructors and students can benefit from the tips on completing the assignment--tips about the purpose of the message, its audience, the communication strategy, and content. Students first recognize why the instructor statements below are relationship busters. Don’t be the person about whom the proofreader says, “He insists it be this way despite what the dictionary and style manuals say.” And if you don’t understand a change your proofreader has made, ask questions to understand the correction rather than automatically reject it. Make proofreading a priority.Proofreading is as essential as planning, writing, formatting, editing, and printing. But I knew that Nordstrom had been open a few days earlier because my daughter told me she had stopped in. Nordstrom did not intend to turn away business from the many travelers who did not know about the old Nordstrom location. They record too much information--information that no one wants or needs beyond that moment in the meeting.
By the time the notes get distributed, none of the information is likely to be relevant. If your readers get lost at the start of your message, it's you who have lost them--and lost the chance to communicate with them. Understanding who your client is will help you serve their needs and keep them coming back. Identifying specific desired objectives vis-a-vis each stakeholder, determining specifically the membership of each stakeholder group, examining media preferences of each group, development of a step by step plan to implement necessary tactics, and using evaluative research to check on the communication process (us and timing of tactics) and measuring the extent to which one has achieved the measurable objectives for each stakeholder group. Those include services on its 401(k) platform and additional features for use by financial advisors. Now, recent data suggests the use of such portable devices has exploded, which underscores the need for advisors to ensure that their websites are well equipped to handle smartphone and tablet traffic.
Instead, it is making it easier to obtain the credentials, writes Rick Kahler, who is president of financial planning firm Kahler Financial Group. During that period, furthermore, women are expected to control two-thirds of private wealth. La Placa and a handful of other team members that collectively manage $3 billion in assets have left the San Francisco office of Deutsche Bank to start their own firm. The news is being celebrated by PC users who are hoping that the operating system will eradicate many of the frustrating issues with Windows 8 that have led to sharp criticism of Microsoft. Apply these tips to make your resume fresh and representative of who you are today, with an eye to tomorrow. Assignments cover explanations, requests, bad-news messages, inquiries, solicitations, messages saying no, complaint resolutions, a range of job-search messages, and other pieces. Instructors can never be sure where students may go wrong with a writing assignment that requires them to imagine themselves communicating on the job. The course, Business Writing That Builds Relationships, developed out of my long-standing interest in diplomatic, relationship-building messages at work. Proofreading is finding and correcting errors and inconsistencies in documents that are virtual final drafts.
Know that occasionally something will slip by even after several editors and proofreaders have reviewed a document. Readers are wondering not only Why are the doors locked? They want to know Can I shop today? Yet not providing more information caused readers to assume that they could not shop on a busy Saturday when they were ready to spend money. Jargon is any specialist's language that non-specialists do not use and probably do not understand. When you must write the same message to specialists and non-specialists (including people in your field who are not yet experts), use jargon. This means taking a serious look at the inner workings of your marketing and social media plan.
If you throw into the mix the occasional premature death of a spouse, then it becomes clear that a substantial portion of advisors’ married clients are likely to become single.
Her interest in our work stems from her experiences working with immigrants on the Mexican border, when she attended college in Las Cruces, New Mexico. Reserve your jargon for use with people who understand and appreciate it--that is, your professional, industry, and company peer groups who are also specialists. However, define it, explain it, spell it out, give examples, and provide visual illustrations. Doing an internal and external audit of where your business really is, and not where you think it is, will give you a real picture of where you stand.  This would also be a good place to examine your strengths and weaknesses.  What are you doing right and what have you done that hasn’t worked?
Avoid calling, pinging, emailing, or standing over your proofreaders while they work—and dissuade others from interrupting them.
Because I cringe when I see the phrase “thanks-you notes” in my book Business Writing With Heart, knowing that two proofreaders (including me) carefully reviewed it. Even a symbol as simple as $$$ must be defined for people who are not your regular readers or specialists in your area.
Before you give a piece to a proofreader for a final review, make sure it has already gone through its rounds of revisions, if necessary.
Research is a critical component that too often is left out of the planning process.    Research is a continual part of the process that you have to take time to achieve if you want your overall plan to be succinct and, most of all, successful. After all, if you aren’t going to defer to their knowledge of grammar, punctuation, and usage, why use them at all?
If you want people to find you on the Internet, use both jargon and general terms so that both experts and non-experts can find you. You only have to control it if you want to communicate with potential clients and customers, investors, sponsors, citizens, senior executives, and others who can help you achieve your goals.



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