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Advertising Press on Your Side Creating a BIG Promotion Tutorial Unique Ideas Promotion Articles Online Tools This is our article database. The CRM solution offered by us being online , means there is no need of any expensive hardware or software needed to be installed on your computer thereby resulting into huge saving s in terms of CAPEX as well as OPEX. CRM is a popular short form for Customer Relationship management software, which is basically a tool acting as an interface between the customer and sales team, and takes care of various aspects of business mainly related to customers and various business process and transactions with them. If one has to enumerate various major important business process while dealing with customer, then list can be endless, however certain major steps which an Online CRM Software takes care of are like, Lead generation, Lead Management, Lead tracking, Sales-force management, contacts database management, Followup activities and reminders, etc. So coming back to the question what is CRM, as explained above, it is tool which knits together all the major aspects of business process related to customers and sales.Also when this software is offered online live through web it is also referred as Online CRM Solution or software and this is offered in India by RNT Softech a Mumbai based CRM solution providers company. The Online CRM solutions offered by RNT Softech being completely web based, it is easily accessible for use on anytime any where basis without any specific need for special hardware installation neither any software on the client's existing system. Our focus has been to offer a simple CRM, for small and medium enterprises without compromising on effective utility features of the software and at the same time it can be customized as per the requirements of any Business whether it be a small business enterprise of a huge organization. Considering that the SME market for CRM software in India is growing by leaps and bounds, our Online CRM software is developed so as to take care of almost every aspect of a small or medium enterprise in Indian business and hence it can be considered truly as CRM for Indian business developed keeping in mind the specific needs of small and medium SME organizations in India. Deriving the benefit out of online web based and cloud computing technology which is now so very much easily accessible in India, Online CRM solutions have today become an integral part of any business which helps in streamlining the SALES-FORCE activities and acts as a very important tool Sales-force management system. CRM in India has a huge role to play, considering India being a land of vast diversity with different cultural background, the utility of CRM software solutions for Indian geographical and market conditions is all the more crucial and important. RNT Softech offers to you Online CRM solutions which is a completely web based CRM software, specifically suited for Indian Business practices with the flexibility to be fully customized as per user’s application and requirement. Being a completely online CRM solution, this does not need any hardware installation at users end nor does it need any installation of special software on user’s computer or system, thereby helping the customer to save huge costs in terms of server and hardware installation, maintenance, manpower etc. The Online CRM software offered by us has the feature wherein the CRM software can be integrated with Cloud Telephony IVRS or Virtual PBX.
The CRM when integrated with IVRS offers unique advantages of being able to offer customized RM Solution with Virtual PBX , thereby the voice calls can also be configured to be integrated with CRM and can be tracked for all the activities done on the same. New Activity creation : To create a new Activity, Please click on the "New Activity" option in Quick Create or click on the "New" Button in the search Page, You may enter the following Activity details. Activity Time : The software accurately stores date and time of activity and same can be retrieved as and when needed.
Created By : The software can also keep track and record the name of person who has created the activity.


Each activity created can be upgraded to an opportunity based on the authenticity and seriousness of the lead.
Reminder : Each activity can have a reminder set along with it and the pop up appears exactly at the date and time for which it has been set.
At times it is very difficult to record the activities as soon as it is performed considering there are various other immediate priorities to be attended to. The multi activity function of the software addresses this issue very efficiently where in once you click on multi activity tab, you can make entry of as many activities as you have done over a period of time until that time. The CRM application offered by us takes care of this aspect efficiently and the details of what the software can do are as under. New Contact or Account creation : The new account can be created either from account filter tab or can also be directly created from quick creation tab in the software.
This module of the software can keep track of each and every purchase order received from the customer with detailed specification, terms and conditions etc.
CRM also covers service management aspect of business and not only does it streamlines the service functions but tracks and records various functions of service like warranty management function,complaint management function , AMC Management Function , preventive maintenance schedule etc. Purchase and Inventory module of CRM software application takes care of Purchase related functions and inventory management system requirement. The INVENTORY MODULE OF CRM SOFTWARE APPLICATION deals mainly with inventory aspect of business and at times is also referred to as store management application.
This module of software creates inventory master for each product with specific code for each item generated.
Considering internet today in India has penetrated deep into the most inaccessible geographical areas, any software available should be able to derive the benefits of same and exploit the available technology to maximum.
Activities By Account - Report on Activity generated with its account name, status, date, Assigned To, Created By. Activities By Product - Report on Activity generated with its Product name, status, date, Assigned To, Created By.
Activities By Type - Report on Activity generated with its Type, status, date, Assigned To, Created By.
1) CRM for Real Estate- Real Estate being a high capital investment demanding industry, the need for ensuring closer follow ups of enquiries is very crucial to ensure converting them into orders. Real Estate field has its own challenges like, involvement of commission agents, also known as brokers, commitments made to customers during finalization of order, ensure proper doumentation, payment followup and tracking etc.
A good CRM need to take care of above points in most effective manner and which our CRM does it perfectly. 2) CRM for Capital Goods Industry- CRM for capital goods is also a highly capital investment intensive industry, involving more complex and challenging parameters which need to to be taken care of to ensure during the Customer Relationship Process.


This involves managing lot of parameters and influencing factors simultaneously which can be handled effectively if you have a good CRM software which can take care of Lead Management process, contacts database and Sales Order Execution. 3) CRM for FMCG Industry- FMCG a short form for Fast Moving Consumer Goods, is altogether a different form of sales process model when compared to capital goods industry.
In case of FMCG, distribution management is of utmost important where in there are various process involved consisting of movement of goods from manufacturing company's go down to distributor's go down, monitoring of inventory levels at distributor's stock points, daily sales reports of each distributor, close monitoring of minimum reordering level of each item with distributor etc. To ensure that above process is handled in most efficient manner, you need a good CRM system which need to be take care of various complex business processes involved.
Lot of times CRM for FMCG distributors is also referred to as Distributor Management Software due to various common features involved however to keep the things simple a distribution management software is a part of CRM system, which has more broader aspects to be covered under it as compared to stand alone distributor management software.
4)CRM for Call Centers- Today in present world of internet, where product details and company information is so easily available, it is the customer service and quality of interaction with customer , which is of prime importance.
Providing the correct information at right time in most simple and interactive manner is a key to success of a Call center. You have full rights to sell this software, give it away or anything else your little heart desires. Rich portfolio, good prices, hosting, important refferences, order on-line!, advertising, internet, outdoor, media, publishing, TV, commercials, promotion, romania, romanian, Bucharest, poster, promovare, reclama, campanii media, campanie, companie, company, network, franchising, communication, banner, baner, banere, piata, market research, marketing, professional, romanian advertising company, studii de fezabilitate, promovare, investitie, investment, marketing campaigns, marketing campaign, international advertising, eastern europe advertising company, indoor, trade publications, advertising rates, ce ofera gama completa a serviciilor profesionale de reclama si marketing pentru companiile romanesti si straine ce doresc sa atinga pozitia de leader pe piata romaneasca. The activity reminder also has snooze facility in case if needs to be reminded later again. Lot of times you are also required to save various details like competitors names and contact details, end users names, different levels of contacts etc which if done manually is a very complex and time consuming. Work order in short is a sales order without commercial terms meant only for factory oy manufacturing unit purposes.
Activity Summary Report - Summary information about activities performed by different users. The sales person has to encounter many challenges during the sales process of a capital equipment like, engage and continuously communicate with various individuals in a buyer's organization, followup with consultant, project approval authorities etc. While providing the customers with information a call center need not have to be just an information center, but should also be proactive towards queries from customers giving them the required information.



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