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Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. Actafarma Innovaciones Terapéuticas was established in 1997 and quickly became one of the top self-care laboratories in Spain. ENT and Allergy Associates, LLP (ENTA), the nation’s most prominent ear, nose, throat, allergy and audiology practice, fully understands the importance of being available to answer and respond to patient inquiries of all kinds, from appointment requests to prescription refills. Today’s customer relationships are ongoing conversations that unfold across time and channels. For a city that has won awards for environmental sustainability, virtualizing its data center was a logical next step. ESK RusHydro’s consolidated contact center has enabled improved interaction with clients. RusHydro is a leading renewable energy producer, with its generation based on hydropower, sea tides, wind, and geothermal power. Find a PartnerLet us help you find a partner with proven expertise to solve your business communication challenges.

When it works you feel it in your culture and on your balance sheet—and your customers feel it most.
In order to stand out in the highly competitive pharmaceutical industry, Actafarma took advice from communications partner Infocom and chose to implement the Scopia video solution. It relies on IP Office Contact Center Server Edition from Avaya to manage those calls effectively, meet challenging service level agreements and maintain customer satisfaction. Call center and call reporting functions were non-existent, making it hard for the company to provide post-sales customer support. Avaya’s advanced fabric networking technology takes SDN networking and cloud services to the next level.
Reducing the impact on the environment would be a benefit for the City of Alexandria, VA, but it wouldn’t be the only one. Business processes are now highly automated, which makes operators more efficient, cutting time needed to handle calls.
The group’s energy retail assets are consolidated in its subsidiary, ESK RusHydro (also known as RusHydro Energy Retail Company).

Our channel program helps you find a partner to recommend and deliver the best solution for your business.
Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Providing service and parts to existing customers is a big piece of the business, and the old system simply couldn’t support it.
Reduce network outages, enjoy quicker access to information, and easily integrate new communications channels and applications.
The city could also realize hard savings, such as reduced recurring costs for facilities, cooling, power, and hardware. Lastly, with a mobile workforce that traveled to Japan, mobile features and functionality were needed.

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