We are here to help and aim to deliver within the recommended delivery time for each product. Delivery is free to most of mainland UK - some postcode areas have additional surcharges and may have extended delivery times.
However sometimes this will not always be possible and any delivery or dispatch date given is only approximate and as the seller will not be liable to the Buyer for failure to deliver on any particular date or dates. Time for delivery is not of the essence and shall not be made so by the service or any notice. All orders must be placed before 11am to qualify (for Saturday deliveries order need to be placed before 11am Thursday prior to the Saturday) All orders placed afterwards will be treated as placed the next working day.
This express service is not available for Installations which are on a standard 10 day delivery service. However sometime this will not always be possible and circumstances such as lorries breaking down or stuck in traffic are out of our control. If a problem arises we will always contact you as quickly as we can so you can make alternative arrangements.
As the seller we will not be liable to the buyer for the failure to delivery on any particular date or dates.


Time for delivery is not of the essence and shall not be made so by the service or notice.SPECIAL WINDOWLESS BUILDINGSThis will revert to a standard 10 working days delivery serviceINSTALLATION OPTIONAll products with installation will revert to our standard 10 working days delivery. Delivery and install will take place on separate days.BOOKING YOUR DELIVERY DATEPlease use the delivery date checker tool on each page. Once your order has been placed, you will be contacted by our manufacturer's delivery team and your date will be confirmed or you will be advised of a specific delivery date.
You will be able to add additional delivery information at this point.  HOW WILL MY GOODS BE DELIVERED? It is at the discretion of the driver if they are able to drop the garden building to a different location. If you have any special requirements or believe access to your address may be difficult for our delivery driver please contact us as soon as possible. A general rule of thumb is that if a refuge vehicle can gain access then generally our delivery lorry should be able to but if in doubt please get in touch with us. Once you have placed your order you will be contact by our delivery team to confirm your delivery date. If you have not been contacted by our delivery team within 10 working days after your have placed your order please email us or call us and we will chase this for you.Delivery is between the hours of 7am – 7pm Mon-Sun.


It is possible to request a call an hour prior to delivery but this is subject to the driver having a mobile and cannot be a guaranteed service. Please note this is not possible for Metal sheds where the product is shipped with a courier.If you are going to be out on the day of delivery, it is possible for the item to be left somewhere (for example down the side of a house) but at your own risk. To do this you must leave a signed note detailing your instructions in a clear location for the driver to see. It is important that you sign the instructions as this will be taken by the courier as proof of delivery. Please note for sheds, summerhouses, playhouses, fencing and log cabins we will always contact you by phone or by email to confirm a delivery date – we will not just turn up unannounced – if you do not have a confirmed delivery date please email us or call us.We are unable to specify a delivery time during the day of delivery.
Routes are planned the night before delivery so on most products we will be able to give you a drop number on the day of delivery.Please note your card is debited at checkout. We will contact you if a surcharge is applicable and at that point you can chose to accept the charge or cancel the order and we will make a full refund to your card.




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