Frozen Fiefdom - AFFIDAVIT OF ANNA KATHRYN SANDERS, Former ALASKA STATE TROOPER, and MY OLDER SISTERA A Fortunately, someone's curious questions reminded me that I still have much more information to publish, including this Affidavit. A creative yet pragmatic communicator with award-winning experience in narrative storytelling and news production. Extensive experience in film production, with works featured in regional, national, and international film festivals.
Proficiency in handling sensitive matters and communicating diplomatically with people of differing views. Strong skills and experience in research and in communicating through letters, emails, op-eds, social media, and speeches.
Supervised support staff of 14, including legal secretaries, paralegals, and general office support.
Consistently maintained Number 1 or 2 ranking for order fulfillment in a team of 32 order pickers. Created a system for finance managers that generated and emailed monthly financial reports and spreadsheets for on-time budget planning. Review your older jobs and accomplishments to be sure the language still communicates well.
For instance, if you are more than 10 years out of school, drop your college activities unless they communicate something unique and amazing. Imagine this situation: That job you held from 1993 to 1996 was once a significant part of your resume, worthy of five bullet points of accomplishments. Just as emptying your closet of old clothes helps you focus on and build a new wardrobe, eliminating old resume details helps you focus on and build a case for the newest phase of your career. Replace some of the text with concise bullet points if you have chunks of text that are longer than three lines. Replace typefaces such as Times New Roman and Book Antiqua with a sans serif typeface like Trebuchet, and see if you like the difference.
Experiment with incorporating a strong left alignment rather than centered headings, to communicate energy rather than formality.
College instructors sometimes ask me to recommend a text to use in their business writing classes. I'm pleased to announce a complete new communications curriculum for college instructors. One of my many favorite learning activities from the curriculum involves revising relationship-busting statements.
If you are a college instructor, you can find about more about the free curriculum and how to receive it.
If you are not a college instructor but want to try your hand at revising the statement above, please do! If you are holding back, thinking Well, it depends, you are with The Gregg Reference Manual. Good proofreaders catch errors that would embarrass, torment, and diminish us if those errors appeared in print or online.
If you have made certain style decisions on your own—for instance, you use Canadian spelling because you have Canadian clients—let your proofreaders know that.
If you are an expert in your field or industry, you have probably learned a lot of jargon--and you've earned the right to use it.
Abbreviations (including acronyms) without definitions or spelled-out versions: CRM, OD, EOM, OFA, ERISA, JCAHO.
To recognize whether a term you want to use is jargon, ask yourself: Do our potential customers or clients, new employees and interns, and senior leaders use this term?
Unless you define or explain it, do not use jargon in any communications outside your expert peer groups: reports to senior management, recommendations to the board, letters to customers, web sites, marketing packets, annual reports, newsletters, grant proposals, user manuals, etc.
When writing to a mixed audience, avoid jargon in the subject line, title, or first sentences.
Why it’s bad: Telling customers or other individuals that you disagree with your manager diminishes your manager—and the entire company.
Why it’s bad: Similar to Number 1, criticizing a department like legal, information technology, or human resources belittles the company. Why it’s bad: Although admitting inexperience can inspire empathy, it can also diminish your readers’ regard for your company and you. Why it’s bad: Details about your internal processes, especially when processes plod along not focused on customers’ or others’ needs, do nothing to satisfy readers.


Why it’s bad: Personal information can embarrass readers and make them feel awkward about how and whether they should respond. Why it’s bad: Pointing out someone’s typo, inconsequential error, or minor imperfection wins no friends. Why it’s bad: It’s impossible to ask such a question in email without endangering a relationship.
Why it’s bad—sometimes: The statement is bad if you will struggle to meet that deadline and may even miss it.
Instead, ask about the reader’s degree of urgency: “I will be happy to get this information.
Proven ability in written and visual communication, with particular expertise in social media.
Eliminate early jobs such as working in a frozen yogurt shop (unless you are applying for a fast-food management position) and acting as a camp counselor (unless you are still in the counseling field). For example, the SUMMARY OF QUALIFICATIONS shown in Tip 1 above includes this list, which might include links to online samples (indicated by underlining): letters, emails, op-eds, social media, and speeches.
Your resume should make you feel pleased, proud, and confident as you move into your future. Both instructors and students can benefit from the tips on completing the assignment--tips about the purpose of the message, its audience, the communication strategy, and content. Students first recognize why the instructor statements below are relationship busters. Don’t be the person about whom the proofreader says, “He insists it be this way despite what the dictionary and style manuals say.” And if you don’t understand a change your proofreader has made, ask questions to understand the correction rather than automatically reject it. Make proofreading a priority.Proofreading is as essential as planning, writing, formatting, editing, and printing. But I knew that Nordstrom had been open a few days earlier because my daughter told me she had stopped in.
Nordstrom did not intend to turn away business from the many travelers who did not know about the old Nordstrom location. They record too much information--information that no one wants or needs beyond that moment in the meeting. By the time the notes get distributed, none of the information is likely to be relevant. If your readers get lost at the start of your message, it's you who have lost them--and lost the chance to communicate with them.
This list of 10 examples will alert you to statements that can weaken your messages and your business relationships. For instance, if legal takes “forever,” it is either understaffed, incompetent, or uncooperative rather than nimble, competent, and responsive. It can make readers wonder why your company did not train you before having you do the job, or why you did not learn from your training.
In fact, they make readers doubt your company’s efficiency: Can’t anyone besides your assistant complete a check request? Unless you have a close relationship with your readers, personal details such as health concerns, legal problems, and small or grown children’s struggles do not belong in your communications. And the cold words on the screen can suggest that you enjoy letting people know about their lost opportunity. Readers appreciate neither the assumption that they know certain things nor the questioning of their motives. That means they will not be able to focus on what they do need, and you won’t get the results you seek. Making yourself struggle and potentially missing the deadline are both bad—if the other person never communicated a required time limit. Apply these tips to make your resume fresh and representative of who you are today, with an eye to tomorrow. Assignments cover explanations, requests, bad-news messages, inquiries, solicitations, messages saying no, complaint resolutions, a range of job-search messages, and other pieces.
Instructors can never be sure where students may go wrong with a writing assignment that requires them to imagine themselves communicating on the job.
The course, Business Writing That Builds Relationships, developed out of my long-standing interest in diplomatic, relationship-building messages at work. Proofreading is finding and correcting errors and inconsistencies in documents that are virtual final drafts.


Know that occasionally something will slip by even after several editors and proofreaders have reviewed a document.
Readers are wondering not only Why are the doors locked? They want to know Can I shop today? Yet not providing more information caused readers to assume that they could not shop on a busy Saturday when they were ready to spend money.
Jargon is any specialist's language that non-specialists do not use and probably do not understand.
When you must write the same message to specialists and non-specialists (including people in your field who are not yet experts), use jargon. The information might make readers wonder whether you are able to give their needs sufficient attention.
Her interest in our work stems from her experiences working with immigrants on the Mexican border, when she attended college in Las Cruces, New Mexico. Reserve your jargon for use with people who understand and appreciate it--that is, your professional, industry, and company peer groups who are also specialists. However, define it, explain it, spell it out, give examples, and provide visual illustrations.
Justifying a delay by explaining that you are very busy at a particular time of year does not reassure readers either. Grant with these photos on them, shows that they on file on some type ofA  AOL account.A  Both Gail and my Dad, T. Avoid calling, pinging, emailing, or standing over your proofreaders while they work—and dissuade others from interrupting them.
Because I cringe when I see the phrase “thanks-you notes” in my book Business Writing With Heart, knowing that two proofreaders (including me) carefully reviewed it.
Even a symbol as simple as $$$ must be defined for people who are not your regular readers or specialists in your area. If you are a supervisor who is coaching an employee on eliminating errors, that’s a different story. Before you give a piece to a proofreader for a final review, make sure it has already gone through its rounds of revisions, if necessary. A  Plenty of hearsay, and inaccurate facts are presented below in this Affidavit of Anna K. After all, if you aren’t going to defer to their knowledge of grammar, punctuation, and usage, why use them at all? Sanders.A  I wonder how accurate her formal reports were when she was an Alaska State Trooper? If you want people to find you on the Internet, use both jargon and general terms so that both experts and non-experts can find you.
Grant produces the name of the photographer, I'll post it.A  For now, these two photographs are by "Anonymous. You only have to control it if you want to communicate with potential clients and customers, investors, sponsors, citizens, senior executives, and others who can help you achieve your goals. A  There's an Unsolved Mystery right there:A  How could I have been "Found" by LAPD or anyone, when I was never "Missing" nor Lost? A  I assumed she was feeling a bit down over the slumping economy and her own financial position, and wasn't keeping up with personal grooming, and wasn't concerned about her appearance. Grant would like to request the videotapes of the Key West Airport baggage claim during my arrival on that date, so we can all have a review of the appearance of Anna, and me.
Grant, Attorney at Law, Juneau, AK From Wedding Bells to Tales to Tell: The Affidavit of Eric William Swanson, my former spouse AFFIDAVIT OF SHANNON MARIE MCCORMICK, My Former Best Friend THE AFFIDAVIT OF VALERIE BRITTINA ROSE, My daughter, aged 21 THE BEAGLE BRAYS!
HELL'S BELLS: THE TELLS OF THE ELVES RING LOUD AND CLEAR IDENTITY THEFT, MISINFORMATION, AND THE GETTING THE INFAMOUS RUNAROUND Double Entendre and DoubleSpeak, Innuendos and Intimidation, Coercion v Common Sense, Komply (with a K) v Knowledge = DDIICCKK; Who's Gunna Call it a Draw? AFFIDAVIT OF ANNA KATHRYN SANDERS, Former ALASKA STATE TROOPER, and MY OLDER SISTERA A Fortunately, someone's curious questions reminded me that I still have much more information to publish, including this Affidavit.
A  How about some facts, such as the Officer's name, time, location of the vehicle, etc.



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