Delivery Time FrameAll of our products are handcrafted & handmade using techniques passed down through many generations, using old world authentic hand tools. Sierra Concepts has exceeded any expectation as far as quality product, customer service and bringing value to their customers. As a builder of solid wood furniture, fine cabinetry and hand-crafted home furnishings, I am inspired by the natural forms and beauty found in nature. It is built with plenty of storage space with three drawers and two wide cabinet spaces each with two shelves.
Mango Wood is popular with furniture makers because it is both very strong and eco-friendly. Being an online retailer we are able to offer you great value and affordable quality products by eliminating the overhead associated with a traditional brick-and-mortar business. Our Artisans build our furniture using techniques passed down through many generations, with old world authentic hand tools.
Cabinet and Furniture Cleaner is a polymer-based cabinet and surface finish that can help restore sealed woods, Formica and other surfaces. The final product is a very unique piece of furniture unlike the assembly line furniture you find in large retailers!In order to offer a large quality selection at affordable prices, we keep a minimal inventory and make most of our items to order.
We do not use machines to make our products, which in turn gives a genuine look and feel of true craftsmanship to each & every piece. Our complimentary design services team will provide professional sketches of your custom items for confirmation before manufacturing.
Once loaded your order will reach your threshold within our standard shipping time of 3-4 weeks.For Custom orders products, please allow approximately 10-14 weeks from order to delivery of your furniture.Though the time seems long, we deliver much sooner than the standard duration in the solid wood furniture industry, where the lead times are in excess of 16-18weeks!
Through your personal Customer Portal you will get an unprecedented visibility of the order including Order Images while it passes through the stages of Traditional Manufacturing, Strict 20 Point QA Checklist, Hand Polishing, Secure Packaging, Reliable Shipping and Scheduled Delivery. We will upload images of your items for your verification before shipping so that you get exactly what you expect!Easy Accessibility through our Integrated HelpdeskAt Sierra Living Concepts, we are passionate about serving you, and we’re proud of the standard of excellence upheld by our knowledgeable home furnishing consultants, friendly and polite delivery teams and dedicated customer care associates.
For this we select the best carrier to ensure your order is delivered to you safely on time. Call, Email or Chat with our friendly associates at any time to get your questions answered. Heavy items are shipped via Conway and light items via Fedex.Conway picks your items for delivery and then deliver the items as per their pre-set priorities.
When you submit sensitive information via the website, your information is protected both online and offline.Wherever we collect sensitive information (such as credit card data), that information is encrypted and Transmitted to us in a secure way.
You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. In this special delivery your package is brought into your home (wherever you want to place), unpacked and assembled (if required) and packaging is removed. I have shown friends how open the process is to the customer and at least one is now eager to make purchase through Sierra living Concepts as well. I have to admit I was a little concerned in the beginning about having to pay in full prior to shipments but after learning and seeing how the system works, I became much more relaxed and confident and now even enjoy tracking my item.
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