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Categories: Tattoos For Women | Author: admin 12.01.2014

Without question, there are certain practices that companies with great customer servicing have in common with one another.
One of the most frustrating situations that customers can go through is for things to go wrong and you are not there to help them. Just as the previous point states, timely responses are very crucial to proper customer servicing. It’s important for you to not just tell your staff what needs to be done, but you also have to share with them WHY it’s important. First of all, if your love for your customers isn’t genuine, reality will reveal itself one way or another. We recommend Customer Experience Measurement (CEM) to help you find out the state of your business’ customer service and know exactly how to improve it.  We want to help you get started by giving you these best practices, so you can make some initial improvements as soon as possible. Know their face, birthdays, contact information, and preferences and use them to make them feel more comfortable.
By knowing what to tell customers immediately, your staff will be able to calmly and effectively handle questions without having to make the customers wait. Give them a way to contact you or, at least, give them any kind of support that you can give during these off-peak times. Given this, you should ensure that replies to questions, whether online or face-to-face are given as quickly as possible.

It’s only when everyone is aligned with the bigger picture that your customer servicing gets carried out as a business-wide standard.
Always remember to take time to reward positive ones, especially those that are EXCEPTIONAL. Follow-up with customers to show them that you were truly interested in what they were doing or what they’re dealing with. So don’t think of how annoying the customer is or how demanding they are because that emotion will manifest itself in one of your unguarded moments.
Greet them by their names upon seeing them, let them know when a product they like is available, greet them on their birthdays, and offer them products or services that are suitable to their needs.
Giving them questions to ask the clients also helps standardize customer service for your staff.
Being able to give them a response whenever they need it is a big plus to them which will help with customer loyalty and word-of-mouth.
For face-to-face interactions, don’t pass the customer around when they’re asking you a question. Make the reward significant and known to everyone so that people know what behaviour to follow and what attitudes to keep. For example, if they called you to ask for help with a certain problem, be sure to give them a call back to ask if things were resolved.

Also, in everything you do, always think of how things could be easier for the customer and if you can make them even more comfortable. If it’s online, make sure that you are easily searchable and that ways to contact you are there as well. Set them all on the right direction and help them see and understand the path you want to take. The last thing they want is to explain their situation again to another person and wait even more for their query to be answered. All copyright and other intellectual property rights in all text, images, software and other materials on this site are owned by Customer Insights Worldwide, Inc. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except as expressly permitted in writing by Customer Insights Worldwide, Inc. Don’t make them feel they aren’t important to you because it’s taking you forever to respond or, worse, because you decided to ignore them completely.

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