ODTAs will have visibility of the report scheduler from the main menu options once logged in. These are all the available reports that the ODTA will be able to pull once the report scheduler has been accessed. 12 Once a report has been requested you will be directed to this screen to let you know when the report will be available. 1 3 2 6 5 4 These fields must be completed to narrow the information generated on the report. This is how your Report scheduler will look after you have requested reports for your organization. For Approved Status reports you will need to look at these fields to determine if there where any vouchers that have failed or are in a reject status. Routing Status will require you looking at the status of the claim and what the next step for approval.
Persons List report Generating the persons list report will allow the ODTA to view all information within the profiles for all travelers attached to the organization.
Generating the Persons List report Request and scrub your organizations Persons List report against command alpha rosters and detach travelers that are no longer with your command. When requesting a View Person report you have five options for report generation as shown in the drop down box above. DTS SMART BOOK Last Review: DECEMBER 2013 (Suggestions for improvements can be sent to Michael J. Intuit Financial Services University Bill Pay Certification Training Section 3: Consumer Experience. Authorizing Official (AO) Certifying Official (CO) United States Marine Corps Defense Travel System (DTS) Curriculum.
Intuit Financial Services University FIS Bill Pay Certification Training (Due Date Model) Section 7: CST Research.
Intuit Financial Services University FIS Bill Pay Certification Training (Process Date Model) Section 7: CST Research. Guide to Computer User Support, 3e 3 An organization that provides a single point of contact for users in need of technical support Goal: To enhance client satisfaction by effectively and efficiently resolving problems and questions Alternate titles: hotline, information center, lab assistance, tech support, client services What Is a Help Desk? Guide to Computer User Support, 3e 9 Sources of incidents: Goals: Establish a relationship with end user Get basic information from user ? Who is the user?
Guide to Computer User Support, 3e 10 Prescreening is a filtering process to determine how the help desk staff will handle the incident Goal: Incident screener may be able to handle a simple request for information Product information How to order Where to purchase 2. Guide to Computer User Support, 3e 11 Authentication determines whether help desk staff are authorized to handle an incident Usually involves checking a product registration database a product model or serial number a warranty database a support service database of authorized clients Goals Determine the status of each client Establish a billing procedure (where appropriate) Filter out unauthorized clients 3.
Guide to Computer User Support, 3e 12 Incident logging begins to document the incident and its related problem Basic information about the incident is recorded Trouble report form Incident tracking database Goal: Start a record of the incident 4. Guide to Computer User Support, 3e 14 Priority code is assigned based on How serious the problem is for users How many users are affected Consequence of not handling problem immediately Goals: A priority code often determines the kind of attention an incident will receive from staff Alternative to priority codes handle incidents on first-in, first-out (FIFO) basis 6. Guide to Computer User Support, 3e 17 When a level 1 Incident Screener cannot respond to an incident directly, they assign it to another agent who has specific product knowledge has specialized expertise Goal: Move an incident to a queue where it will get appropriate attention 7. Guide to Computer User Support, 3e 19 Escalation is a normal process in which an incident is transferred to a higher level support agent who has greater ability or expertise resources to handle more difficult problems Goal: Resolve a difficult problem effectively and efficiently Escalation may be automatic if an incident is not resolved within a limited period of time 9. Guide to Computer User Support, 3e 22 Archive means to copy resolved incidents to a database of completed incidents Incidents are retained in an active database as long as they remain relevant Goal: Reduce the size of the active database by removing less relevant information The archives can be searched if needed in future problem-solving situations can serve as a source of data for statistical analysis 12. Guide to Computer User Support, 3e 33 Popular Help Desk Software Packages Large-scale Operations Remedy Help Desk Peregrine ServiceCenter Magic Solutions Service Desk Clientele for Help Desks Small or Mid-scale HelpTrac Track-It!
Chapter 3: Winning Telephone Skills A Guide to Customer Service Skills for the Help Desk Professional Second Edition. A Guide to Customer Service Skills for the Help Desk Professional, 2e12 Handling Calls Professionally from Start to Finish (continued) Help Desk, this is Carmen. A Guide to Customer Service Skills for the Help Desk Professional, 2e16 Handling Calls Professionally from Start to Finish (continued) Remember that there is always something you can do –What I can do is transfer you to the group that supports that product. A Guide to Customer Service Skills for the Help Desk Professional, 2e30 Fine-Tuning Your Telephone Skills Telephone skills, like any other skills, need to be honed Periodically attend a refresher course Learn new best practices Dont forget the basics! Chapter 6 Help Desk Operation A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS FIFTH EDITION BY FRED BEISSE. There aren't many 19-year-olds with the ambition to start their own business, but Dubuquer Josh Beytien is one of them. Beytien, a graduate of Dubuque Senior High School, has a variety of skills, but his parents, Craig and Alyson Beytien, knew he probably wasn't well-suited for a 9-to-5 working environment. Josh's parents realized that his work skills carried some significance in an increasingly electronic era, and when Web research revealed there was a local niche for electronic document storage and retrieval, the idea for a business was born.
When an official business plan had been drafted, a professional at Iowa Vocational Rehabilitation Services served as a business consultant, reviewing the proposal to make sure it was viable. Josh came up with the business title - explaining that the mammoth taps into his interest with prehistoric time - and the fitting motto "Where the Past is Present." Soon it was time to start wooing clients.
The equipment for Mammoth Scanning Company is set up on a desk in Josh's room, under a shelf lined with books and some prehistoric animal figurines keeping a watchful eye. For Josh and his parents, the hope is that the business will be successful enough that he will not need state or federal assistance in the future. Craig said Josh's family is pleased he has found work that he enjoys and gives him a heightened sense of purpose. As an individual with cerebral palsy, many activities are more exhausting to me than to the average person. The most memorable experience that I encountered as part of my AmeriCorps experience was the service trip in which I participated.
I consider my 300 hours of service, the requirement of the ICAP program, to be not the impetus, but the rock upon which my love for service was built. Ted, an AmeriCorps member now in his second term, serves at the Institute for Human Development at Northern Arizona University promoting public awareness activities.
Daniel and Sarah are high school students participating in a Learn and Serve project that combined curriculum and service. Shannon was a VISTA member who served in the College of Public and Community Service community technology lab at the University of Massachusetts in Boston.
Andre is a part-time AmeriCorps member in the Michigan AmeriCorps Partnership at “Southeastern Village”, who has neurological disabilities.
Dawn, who has a hearing disability, strove to create a work environment that was welcoming and understanding to those individuals with disabilities by advocating for community involvement and supporting organizations that supported and helped individuals with disabilities. Jared was a high school student with disabilities who participated fully in a water quality testing initiative though a school-based service-learning project in Western Massachusetts. Early in Gerald’s service, he and I talked about how the program could best provide a reasonable accommodation to assist him so that he could perform all of his essential duties. If we aren't available when you call, feel free to leave us a message and we'll call you back before 6pm EST the same day.
Go To Next Timers allow you to create presentations that automatically advance from one slide to the next. The second method is by selecting your slides, then right-clicking and selecting Go To Next Timers.


You will only be permitted to pull reports for the organizations that you have Org access to any of their subordinate commands. Also, DTS will send you an email to inform you of this action and when the report is available to you. When pulling large reports, the DTS server may require additional resources, taking more time to generate.
You will typically see the final stamp read REJECT with an error code under the notes portion. To fix these vouchers the traveler must correct any errors annotated by the routing officials and resubmit for approval. To work this report contact travelers and their AOs who have pending authorizations to ensure they settle their TAD claims.
Ensure you annotate 2 days in block 3 to identify delinquent settlements.* *MEF Policy letter dated 16SEP09 requires settlement of vouchers within 2 working days of conclusion of TAD status. Utilize travelers e-mail address in Column E of the report to contact or inform them of vouchers awaiting their action. Also ensure the profile reflects that the traveler is non- exempt from using the GOVCC during travel. If the traveler selects to commence TAD from residence it will use this info to calculate mileage and to search for trip arrangements.
Utilizing this report the ODTA can “scrub” and remove travelers that are no longer in the command. It is recommended commands utilize the ‘Complete Traveler Info List’ as it is the most complete of all the reports and will include major items such as EFT, GOVCC, Address stored in DTS, Organization travelers are attached to and more.
To provide initial training and an introduction to DTS and basic travel policies to users and unit leaders to facilitate TAD.
Guide to Computer User Support, 3e 2 About help desks and a typical help desk organization The incident management process. Receive the Incident Sources of incidents: Goals: – Establish an initial relationship with the user – Get basic information from the user Who is the user?
He recently launched Mammoth Scanning Company, a business that creates categorized electronic files of documents and photographs, along with storage and retrieval services.
Then in his senior year, Josh landed an AmeriCorps position at the Dubuque Center for History at Loras College and discovered a new area of interest and proficiency: scanning and cataloguing images and documents. With funding in hand, Josh was able to purchase the hardware needed, most important of which was a high-quality scanner, and the software for creating an online environment for clients. Josh prepared a PowerPoint presentation for his first business pitch and his parents came along as guests to watch the presentation, which secured him a contract with Hills & Dales. He is working on scanning and cataloguing playbills dating back to the 1890s for the arts center. The documents and notes for Josh's current project are neatly arranged near the two-sided scanner, and it is at this station Josh can quickly transfer a document or photo from paper to screen. Growing up, I was told that physical therapy and exercise was the number one way to work on building my endurance, mainly so I would be able to be active and productive as I got older. First and foremost it forced me to step it up in terms of seeking out service opportunities. Prior to the ICAP program, I had only cursory experiences with Habitat through Wartburg’s new student orientation service days, but when I considered service possibilities for my 300 hours alongside the rewarding experience I had with Habitat, it became a natural fit. Although going on a spring break service trip was on my bucket list during my time at Wartburg, I felt much better prepared and ready for full service immersion after nearly six months of training. I had the desire, but I did not have the knowledge or the will to serve when I began the program. Students produced books that were then sent to Kenyan children receiving aid from the American Red Cross Association. She helped users, including students with and without disabilities from low-income communities, to learn computer skills, other multimedia applications and assistive technologies. In addition, she taught others about the importance of inclusion and facilitates disability awareness and diversity training to AmeriCorps*NCCC members. She said that "If AmeriCorps, had not opened the doors of opportunity to me, I most likely would still be ashamed and embarrassed of who I am and [how] society has labeled me. During these years Joe, who has a traumatic brain injury, tutored children, built houses, designed and built wheelchair ramps, surveyed and mapped a historical graveyard, blazed trails, worked at a camp for children and adults with disabilities, and much more. During the project, Jared spoke of all that he learned about water quality and the effects on the environment.
NSIP partners with the Association on University Centers on Disability, National Council on Independent Living, Association on Higher Education and Disability and National Down Syndrome Congress to build connections between disability organizations and all CNCS grantees, including national directs, to increase the participation of people with disabilities in national service. The only way to do this is by creating a new presentation with your files, and then adding Go To Next Timers.
When you select one of the default times, each slide will be set for the same time, and a loop cue will automatically be added to the last slide. If your video is 60 seconds long and your timer is only 10 seconds long, only 10 seconds of the video will play before the cue advances. In addition the reports provide tools to identify errors associated with any of the vouchers.
This step may be used if you are looking for all vouchers that have been worked by a specific routing official. Ensure you are abiding by the I MEF Policy requiring vouchers submission within 2 working days of completion of TAD. If traveler is a GOVCC holder, ensure radial button next to ‘Gov’t Charge Card Holder is marked “Yes”. ODTAs can also see any missing or incorrect information that needs to be updated by the traveler. May use a specific greeting script Warn that the call may be monitored Apologize for any delay or wait time – In person – Phone call – E-mail message – Web-based contact 1. Mammoth Scanning does not do restoration work, but preserves files and photos electronically in their current condition. Things would not come easy for me, as I was told, so I would need to work all the more diligently to stay up with others, be it physically, academically, or socially. Wartburg’s Habitat student organization would sponsor building days periodically, but periodically became not enough for me. I was on a trip that went down to New Orleans to help clean up after Hurricane Katrina, and I think had it not been for my strengthened service muscles, I might not have made it. Over the course of one year attending college, however, I went from a flabby dreamer to a well-sculpted doer, and it was because I entrusted AmeriCorps with building my personal service-exercise program. I have witnessed over the past three years, the power of human potential with countless volunteers.
Among peers, staff and the children, Howard, who has a physical disability, is famous for his enthusiasm. Daniel, who does not communicate verbally, helped Sarah to create a book by pointing to written words, which she then added to their collaborative story. Through her VISTA experience, Shannon, who has Muscular Dystrophy, gained an awareness of accessibility issues in community technology centers.


In the first, Andre developed a program that conveyed his experiences as a person with a disability to other young people facing a variety of life's challenges. Of his time there he writes, "Throughout my service I met some amazing individuals, traveled to some fascinating locations, and learned a variety of skills, but most importantly my service gave me the opportunity to recover, the ability to experience life with a smile.
His family and teachers were impressed with the project because it provided Jared with a meaningful experience to give back to his community as well as taught him vital life skills. His responsibilities at the program include creating an Accessible Materials workshop for teachers, designing inclusive lesson plans using the arts to build understanding about people with disabilities, supporting volunteer mentors, and leading art classes. You can enter the same time for all slides, or you can select individual slides and set custom times. However, when working with videos, you have to take into consideration whether it's a Background or Foreground. Typically you would want to set your timer to zero (0) seconds in order to advance to the next cue in the presentation immediately. In addition to returning the funds to the appropriate LOA this will also remove the traveler from the unsubmitted voucher list. The ODTA or NDEA can assist by creating a voucher on their behalf and T-Entering the claim.
Ensure the traveler verifies existing EFT information or inputs new EFT information upon creation of document as applicable.
This includes but is not limited to EFT information, residence location, GOVCC numbers and expiration dates. If you have overview of several organizations then you will need to specify which one or select include Sub-orgs to see a master report. The company specializes in web security, providing a system in the Microsoft network cloud where clients can opt to store their information. Each week I would get together with my buddy to watch movies or WWE wrestling, or to go bowling. I took the initiative to get on the email list of the Habitat chapter from my area, so I could join them at their building sites more often. The labor that our group put in comparison to the monumental tasks that remained after we departed was enough to turn anyone off to the idea of service.
One of my priorities nowadays is to stay service-fit, so I can actively and productively contribute to my community through service and volunteerism. She followed her VISTA service with a year long fellowship at a University Center of Excellence on Developmental Disabilities. His mother spoke of the project as being one of the few opportunities Jared had to mingle with peers outside of special education. You will want to make sure that you're only changing the timer on the last slide when you enable "Loop to first slide" using this method, otherwise all of your slides will be set to loop.
If you're building an announcement loop and have stand-alone videos as part of your announcements, it's best to use them as Foregrounds.
If you set the timer to a longer time, the last frame of the video will stay on screen for that amount of time before advancing to the next slide.
If they do not have an issued GOVCC then ensure that the box reads ADVANCE AUTH and that they are Exempt. Craig said Josh would eventually like to tap into another market, individuals with family photographs they would like in electronic form.
I decided to take part in AmeriCorps’ Iowa Campus Compact program primarily because I was feeling a strong call to volunteer and serve others. From helping to hang dry wall to nailing in hurricane brackets, I found the experience to be deeply gratifying, and once again, if it was not for ICAP, I would not have sought out this opportunity. Risk taking ongoing with mold, mud and smell but no matter the circumstance, words of encouragement and utilization of God given talents were displayed continually.
There she conducted research on accessibility in technology centers in low-income housing projects. Andre hopes to continue working within diverse communities to benefit young people, especially males, and help them develop leadership skills. Generally, this is being setup for an announcement loop, so it's mostly images or video announcements.
The crux was that I did not feel confident in my own ability to follow through with such an important yet challenging call.
Volunteers—young and old from all over the USA were all pitching in, using their muscles, heart and soul—were taking care of business in the heartland of Iowa.
Daniel taught me some American Sign Language." The project helped the community understand that service is valuable, not only because everybody can participate, but everyone can also learn.
Currently Shannon works as a Peer Guide and as the Information and Database Manager at an Independent Living Center. The AmeriCorps service experience has enabled him to develop the skills needed to be a community role model.
I knew from past experience that if the going got tough early on, if I felt that I was incapable of serving meaningfully or in a way that suited my capabilities, there was a chance that I might get disgruntled and quit altogether.
She credits her VISTA experience with providing a background that developed her interest in creating access to technology for people with disabilities.
Acknowledging that quitting was not an option, I turned to the Iowa Campus Compact program as a kind of service therapy. Witnessing the power of positive choice and seeing the power of the human body in mind, spirit consuming endless difficult work is like the best experience one could ever be involved with.
I would be able to build up my service muscles with others, sharing our experiences and holding each other accountable. Risk taking in helping others and taking on the challenges that flood duty entails has shown me the power of human potential when utilized with choice of helping others is what life is all about. For this reason special care must be taken in the join process before a profile can be accepted from a prior command.
As a member of the AmeriCorps*VISTA program, I can't help but think how fruitful positiveness and perseverance does not take a backseat to negativity or giving up among those that choose to make a positive difference in people's life when the going gets rough. Potential errors and rejects can be avoided through a detailed join audit and recurring regular maintenance procedures These errors can be minimized and prevented by pulling and updating the Persons List report.
Each of us knows how to make a positive choice and to serve others who need help when the circumstances arise. Personally I have had to deal with Lou Gehrig's disease amidst the risk taking of above work but I would not do anything different because adversity is life but positiveness as displayed overcomes all odds.
What an awesome positive experience that I have seen is like the best medicine anyone could have no matter what personal health concerns are being dealt with. However take note as witnessed with flood recovery work that too many people are in action, facing life's challenges in a grandiose positive demeanor and that is the only way to live personally and collectively.




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