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Rules for the Wireless: Offline Strategies For An Online World With Lydia Ramsey - DVD - Free Online Preview Available! First Impressions: Seven Seconds To Sink Or Swim With Lydia Ramsey - DVD - Free Online Preview Available! Paper Plates to Silver Spoons: The Complete Guide to Table Manners - DVD - Free Video Preview Available Onine! Professionalism 101: Skills to Succeed and Advance at Work - Series - DVD - Free Video Preview Available Onine!
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Discusses the serious issues of professional etiquette in a comical fashion that will both entertain and instruct students and employees in the vital areas of etiquette and protocol. With companies of all sizes moving toward a corporate casual dress code, our clothing choices have changed dramatically as the lines between work and leisure have begun to blur.
This video allows viewers to review corporate dress requirements, look at some of the options for leisure wear, and see how they can purchase clothing to serve both areas of their lives…all from the perspective of getting the most out of a clothing budget. The ability to defuse confrontation and arrive at a solution that is acceptable to everyone involved is a quality that all employers value.
In the post-Enron and -WorldCom era, the spotlight of scrutiny is shining ever more sharply on corporations and their chief executives. There is little doubt that e-mail is an extremely useful innovation that has changed, and continues to change, the way we communicate. This video program combines real-world workplace scenarios with up-to-date "how to" narratives to illustrate key concepts and skills for proper telephone techniques.
A bad first impression is hard to shake…something Jason, Marita, and Chris are about to find out on their first day at work. Lydia Ramsey is a business etiquette and protocol expert and the founder of Manners That Sell, a firm offering keynotes, seminars, workshops and products to corporations, professional associations, government agencies and colleges and universities. Her business etiquette presentations are designed for organizations that want their people to be at ease in any business situation and to represent them well in the marketplace.
Learn how to prepare for and profit from any networking opportunity, whether it is a planned event or a chance encounter. Click Here to see a preview of Networking Magic: Connecting With Confidence With Lydia Ramsey. According to a recent survey, 74 percent of business communication takes place by e-mail, voice mail, telephone, cell phone and fax.
Click Here to see a preview of Rules for the Wireless: Offline Strategies For An Online World With Lydia Ramsey.
Click Here to see a preview of Dining For Profit: Is That Your Bread And Butter Plate Or Mine? Click Here to see a preview of First Impressions: Seven Seconds To Sink Or Swim With Lydia Ramsey. This entertaining video takes both a serious and a humorous look at the importance of learning table manners. With tips and advice from career counselors, human resources reps, new employees, and seasoned business professionals, this three-part series takes a commonsense approach to the details of job success. Being well dressed is only one part of presenting a good workplace image… What if you’ve done your best to maintain fast-track skills and are then asked to perform a menial task? Because career success can depend just as much on getting along with colleagues as it does on job knowledge, this program addresses the issues that most frequently come up when working in groups. What has become of the classic American As common courtesy becomes less common and good taste is all but a contradiction of terms, Americans continue to push the envelope of socially acceptable behavior. This program takes a penetrating look at what is happening to American culture as honesty comes to be measured less by truthfulness and more by the reasons for lying and the degree of deception involved.
Economically speaking, a wealth of new international business opportunities is swiftly creating a world without borders. Business Etiquette Manners Professionalism Training DVDs, Business Etiquette and Professionalism Training Products, business etiquette training dvd, business etiquette DVDs, business manners DVDs, proper telephone techniques DVDs, business casual dress dvd, proper attire dress casual dress dvd, proper etiquette DVDs, global manners DVDs. Employers from all industry sectors from across Virginia and the nation agree that personal qualities, professionalism and technology literacy skills are vital and widely valued. Workplace Readiness Skills may be found in the first 21 competencies of every state CTE course. Contact a friend that knows your neighbor and see if your friend can take your neighbor to the appointment and stay to finish the project deadline. Agree to stay and finish your project without question because the work is more important. Since you first committed to help your neighbor, tell your co-worker you cannot stay and why. Sample Test Question: Justine told his boss he would finish the financial report by Friday. Sample Test Question: You have been working on a game design project with your manager who has been repeatedly using inappropriate language which makes you uncomfortable. Sample Test Question: Shauna works at an advertising agency and recently had a verbal argument with a co-worker, Ashley.
Make sure the customer knows this will never happen again and later report it to the restaurant manager. After talking with another server, ask the head chef to come out and apologize to the customer profusely. After talking with the restaurant manager, offer a comparable entree dish, a discount, and a formal apology. Have the restaurant manager offer a substitute and a significant discount on the overall meal.
Sample Test Question: Which of the following phrases is appropriate for a formal greeting during a presentation? Sample Test Question: You are writing an email to Sally Smith who is a potential customer. Sample Test Question: Laurette’s supervisor asks her to select the best contractor for an upcoming construction job.


Ask a co-worker to help make the decision and select the best contractor using this rationale.
Sample Test Question: Two employees working at a manufacturing company enter a shop floor to do work.
Sample Test Question: Simone is a corporate employee who is committed to lifelong learning. Sample Test Question: When writing resumes, why do employers prefer professional references over personal ones? Sample Test Question: You work at an accounting company are furnished with a new tablet computer.
Sample Test Question: What is the MOST important reason for cleaning the cache of your web browser after browsing the internet? Sample Test Question: Maxwell has been asked to send a final urgent housing inventory report to a branch manager in a local real estate company. See Superintendent Memo #088-11 which announces the examination, explains its role in addressing graduation requirements, and provides administration details. Workplace Readiness Skills for the Commonwealth Presentation: Are You Ready for the Workplace?
Pathways and Supports for College and Career Preparation: What Policies, Programs, and Structures Will Help High School Graduates Meet Expectations?
Outcomes and Measures for College and Career Success: How Do We Know When High School Graduates Meet Expectations? Optimism can lead to Happiness at Work Jay Raol May 27, 2016 Q&A with Jane: Do I need to work overtime even when I’m done with my work? We all have heard the term ‘Sense of Humor’ in one way or the other during daily activities.
Now- a- days many corporate leaders are preparing themselves to embrace one of the undervalued resources in professionalism that they have their service, which is their employee’s sense of humor.
You cannot move around being serious all the time if you are looking forward to boosting the employee morale and motivate them to new levels. Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising.
Prepares students for many different situations where a knowledge of professional etiquette will be essential.
This video illustrates how to courteously resolve office conflicts by depersonalizing them, opening the lines of communication, and examining all options in order to come to an agreement.
In this program, Robert Nardelli, chairman, president, and CEO of The Home Depot, and Michael Eskew, chairman and CEO of United Parcel Service, discuss the white-hot issues of corporate governance and ethics as well as the special challenges they face as newcomers to the top job.
However, the fact that e-mail is different from both voice- and paper-based communication can be a source of frustration for many people.
A strong base of communication etiquette is developed through a series of telephone Dos and Don’ts. This program highlights the patience and diplomacy skills at the heart of good customer service, demonstrating the best strategies for dealing with an irate patron demanding immediate attention. This video will save your students from common workplace blunders by showing them how to present a polished appearance, use positive body language, and demonstrate a can-do work ethic. This video is ideal for anyone in sales or service, trainers, presenters, people going for job interviews, and anyone trying to influence others.
She understands that in today's highly competitive world, good business manners matter more than ever.
Being comfortable talking with others on a professional or personal level helps you develop more profitable relationships.
When you can't be there in-person, use these cutting edge courtesies to make a great first impression and to grow healthy, profitable relationships using the latest technology. Viewers see the benefits of learning proper techniques so that they become natural rather than using correct manners only on special occasions. Each program provides essential information on the big issues (dress codes, asking for a raise) as well as on matters seldom covered (dealing with office politics, surprise visits from higher-ups). This program guides viewers through a breakdown of just what constitutes career-appropriate demeanor. Does the Golden Rule still apply, or are people too busy to care about the feelings of others? What is to become of a society in which professional ethicists are required to help companies recapture a culture of integrity, a role previously reserved for religion? Your team is working on an important project and your team leader asks you to stay late to meet a deadline. A customer orders a particular fish dish as a dinner entree and sometime after ordering the dish, you learn from the kitchen manager that the fish has sold out.
To get an overview of the Workplace Readiness Skills for the Commonwealth assessment, visit the CTECS website. It is about being in a high spirit even during life absurdities and responding to a conversation flow in ways that will make it entertaining and creative.
As they say, we can only conquer by being human, no matter how corporate, institutional, or professional we are. If you want to promote an open communication, flicker creativity, strengthen the core of teamwork, lower the stress levels, improve productivity, offer an effervescent client service, reduce the turnover of employee, decrease the rate of absenteeism, and improve the level of trust between an organization and employees, then you cannot be serious, instead, you need to communicate with a lighter heart and easier conversations with humor.
Individuals that use humor, especially when it comes to stressful and low situations, are always considered to be on the top and in charge, no matter whether they are the ones in actual or not. Individuals having a great sense of humor are blessed with more importance and opportunities than those without it. Individuals with humor are viewed more as a competent, credible, transparent, and authentic person.
Employees are more likely to engage themselves when work environment and conversations are easy and light hearted surrounded by humorous people.
Includes inter-office etiquette, meeting protocol, introductions, dining etiquette, travel and handling potentially awkward situations with grace.
This up-to-date program gives viewers an understanding of the conventions that have been developed by e-mail users over the years to facilitate effective communication. Students will learn how to deliver the perfect greeting, screen calls, handle irate callers, transfer callers, and use voicemail. Step-by-step dramatizations illustrate the most effective ways of addressing an angry customer, focusing on body language, active listening, and exceeding expectations of good service.


Donna Panko, a professional corporate image consultant, shares her knowledge while the Wall of Wasted Opportunities—an animated rogues’ gallery of employees who blew their first impression—memorably drives the program’s message home. This fun and informative program arms you with a full menu of strategies that will have your clients eating out of your hand. Starting with a discussion of different kinds of meal settings, utensils, and the order in which they are used, viewers are taken through the steps of a meal. Engaging graphics make pertinent points easy to remember, and anecdotes from a focus group of young professionals give real-life context to expert recommendations. With an emphasis on having a good attitude, the video discusses handling mistakes, determining dress codes, staying abreast of industry trends, workspace appearance, and even kitchen etiquette.
The video also covers in-office and virtual meetings (where to sit, what to say, conversation protocol), taking time off, ethics, bullying, and harassment; and a group of young professionals shares examples of bad behavior in meetings.
This provocative two-part series argues that changes in the American character have promoted a pervasive attitude of "me first" and "anything goes." 2-part series, 29 minutes each.
This program probes the apparent erosion of decorum in the United States, which has had a profound impact on respect for authority, trust for one another, and willingness to give a helping hand. In this timeless program, people who have worked in different cultures offer insights into a variety of customs, including forms of greeting, body language, dining etiquette, and negotiation styles. All course competencies are managed through Virginia’s Educational Resources System Online (VERSO). It doesn’t mean that one needs to mug up jokes and start ramming them into sudden conversations.
We may not sing, dance, whistle, and hop around like a fool at work but we can certainly twist some conversation in a light manner conveying professionalism and laugh. And how are they training the new leaders who will help them take their companies—tops in their respective industries—into the future? In addition, the video exposes many of the myths that exist regarding such issues as e-mail privacy, and warns of possible dangers when using e-mail.
By viewing a wide variety of role-playing examples and behavior-modeling opportunities, students and professionals will gain a better understanding of the skills needed to communicate effectively over the phone. The program also establishes boundaries for personal safety, clarifying the proper approach to verbal abuse or physical threats. Manners do matter, so learn how to confidently increase your bottom line every time you sit down with a customer, potential client, supervisor, board member or anyone who has influence on your career or business. This program holds up a mirror to how you look, sound, dress, and communicate every time you need to make a powerful first impression.
This entertaining production illustrates the importance of a good posture, how to hold and use utensils, and how to be prepared for conversation. The importance of good interpersonal skills and having a positive attitude is promoted throughout.
A list of specific—and learnable—leadership qualities is provided, while a group of young professionals recounts anecdotes of workplace successes and mistakes throughout. In this program, both business experts and a focus group of young professionals advise viewers on the proper way to conduct oneself in different types of work-related situations. Gregory Jones, Dean of the Duke Divinity School; and Professor Jeffrey Abramson, author of We the Jury.
This practical educational resource can help turn social liabilities into a rapport that profits all concerned. The thing, Humor at Workplace, is one kind of a workplace communication flow that is essential in learning the ways of meaning formation, negotiating roles, identity, and priorities at work. By putting the humor at work doesn’t imply that employees have to stand in the corners and exchange one-liners and pun on others. Specializing in administrative employment, Burnett's Staffing has been placing candidates in office environment positions since 1966. Nearly a third of the people rate their manners as excellent, but the reality is another matter.
The words "spamming" and "flaming" may not make sense to many people, but chances are they’ve come across examples of this type of behavior in their e-mail usage. Correlates to the career standards from the National Occupational Information Coordinating Committee. Includes how to navigate the place setting, butter your bread, make peace with your napkin, manage messy foods and much more! Learn how to use what you say, tone of voice, body language, and more to work for you--not against you--the next time you make an entrance.
The program shows the correct way to eat most common foods (salads, soups, breads, steaks, desserts, etc.). Among the many topics covered are nonverbal communication and “personal space,” handling dissatisfied callers, when and how to interrupt a busy colleague, composing professional e-mails, asking for a raise, and managing time effectively. Most of the skills will be evident through project-based learning and simulated instruction.
Sometimes the common problem with people having a sense of humor is that they aren’t taken seriously by peers.
It is about residing a sense of perspective and employing the capability to find humor in circumstances where stress management and a creative solution to tackle a problem are required. The animated "cyber postman," who features throughout the video, has seen every example of bad e-mail usage you could imagine. Viewers learn what to do when faced with tricky situations—a drink is spilled or a utensil dropped, food is offered which they don’t or can’t eat, a question is asked and their mouth is full, a situation arises and they don’t know what to do, and much more!
It is basically based on an employee’s consideration regarding their organization, personal conflicts at the workplace, profession, and market niche. Humor addition to work culture is not about trivializing it but, it is about integrating humor in an artful manner to boost the workplace productivity.
With his assistance we provide a comprehensive introduction to the etiquette of using e-mail.
This video covers both formal and informal occasions and teaches manners that will assure confidence in any dining situation. Good manners is a way of showing respect and respect is something that never upsets people.



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