Streamline help desk ticket resolution through the entire lifecycle and simplify IT service request management.
Action RulesBusiness based action rules increase your team's efficiencies through automation.
SLA AlertsPrevent loss of customer satisfaction related to SLA due dates falling off the radar. ReportingRobust graphic performance reporting tools ensure the squeaky wheel gets the grease. Time & MaterialsTrack labor, travel, and materials required during service fulfillment.
Tickets can be created and updated by email-to-ticket conversion, the customer service web-portal, or through technician Quick Ticket templates. Help desk software by Web Help Desk® uses intelligent business logic to determine which technician is assigned to a new ticket. Web Help Desk’s dashboard feature increases the visibility of real-time business operations for faster, more informed decisions that improve performance and efficiency. Rule evaluation can be triggered at any stage of the ticket’s lifecycle, ranging from its creation to a basic update. Track labor, travel time, and deployed materials, then generate instant PDF quotes or invoices. Polar Help Desk 5 enables your organization to manage and deliver support services to your employees and customers through a central web-based help desk portal. Manage email flow with help desk integrated with multiple email accounts and customize email notification templates using scripting language.
Polar Help Desk 5 is available for download as fully functional trial software with one named license and unlimited number of customers. Web Help Desk Software Free offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based technician interface, customer support web portal, email-to-ticket conversion, and 2-way email integration.

Fixes problem in mobile app where a previously viewed ticket's request type appears in ticket details. Arm your technicians with the ITSM incident diagnostics and ticket routing features that ensure tight integration and relationships with knowledge base articles, CMDB asset association, service requests, known problems, change requests, and service level agreements.
Create rules for ticket routing, link associated tickets and requests, assign sub-tickets, and manage tasks between multiple departments from hierarchical ticket links. Custom forms, unique email templates, and workflow configurations are easy to modify with point and click, yet flexible enough to adhere to your unique operations.
Manage the health of your team and identify trouble spots to discover unrealized efficiencies. At-a-glance charting from your personal dashboard provides an instant visual overview as to your help desk's service request management across virtually any metric, reducing individual reporting needs. Web Help Desk Action Rules allow you to automatically assign a ticket, at any stage in life, to the individual IT staff or staff group needed to fulfill the service.
Web Help Desk ensures that Service Level Agreements stay on-track and in-line by keeping all of your technicians and clients up to date with configurable email alerts. As a help desk administrator, your job depends on managing end-user requests in a timely manner. They came originally from Italy, Germany and Austria (including German and Austrian Jewish refugees).
Web Help Desk includes built-in, customizable dashboard reporting that keeps your finger on the team's pulse. Web Help Desk offers dynamically displayed custom form elements based on end user's previously selected elements. Easy to configure cascading rules use criteria defined as granular or general depending on your needs.
With Web Help Desk's robust graphic reporting tools, you always know how your technicians are performing, which locations or customers are in need of extra assistance, real-time billing data, status of service requests, and what problem types are causing the most trouble.

Know your billing status in real-time with powerful reporting options, or download report results as Excel files for further manipulation for your accounting solution. Track and automate your workflows with rule-based approval and voting functionality to ensure timely communication and fulfillment. This function creates an environment where critical data and information is PUSHED to the technician instead of the technician PULLING information from the end user. These requirements criteria may be based on virtually any ticket field — including your very own custom fields. Technicians and management can be alerted via email, and even SMS text messages, when jobs have been left unchecked, unassigned or incomplete for a specified time period.
Take the pulse of your help desk in real time on the web or have reports delivered by email to the audience of your choice. Approving managers and Change Advisory Boards (CABs) can be chosen dynamically based on the requester's location, department and type of request.
On the 2nd July, 1940, 1,300 of these internees were put on board the former Blue Star luxury liner, Arandora Star.
A group of the Italian internees came from small communities in Wales, where they had lived, raised families and built up businesses. Just a few hours into their journey, off the north coast of Ireland, a U-Boat fired a torpedo at the military grey Arandora Star and sunk it. The internees who survived were brought back to the UK, and then immediately shipped to a prison camp in Australia.

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