International Shipping - items may be subject to customs processing depending on the item's declared value. Your country's customs office can offer more details, or visit eBay's page on international trade. Estimated delivery dates - opens in a new window or tab include seller's handling time, origin ZIP Code, destination ZIP Code and time of acceptance and will depend on shipping service selected and receipt of cleared payment - opens in a new window or tab. In these Terms, reference to any statute or statutory provision shall be construed as a reference to such statute or statutory provision as amended, modified, re-enacted or replaced from time-to-time.
The Contract shall be on these Terms to the exclusion of all other terms and conditions, including any such terms and conditions that are purported to be included or applied by the Buyer. Any dates specified by the Company for delivery of the Goods are intended to be an estimate only.
If you change your mind on the day you place an order with us, you must call us on 02088898613 on same day to cancel the order. Please fill in the form supplied, and please note that we are unable to refund on any postage and packaging.
All faulty items must be sent with a copy of the receipt and the return form fully filled in which is supplied with the order.
Damage in transit: If goods arrive in a damaged condition you must make a note on the carrier's delivery consignment note and it will be your responsibility to inform us within 3 days from delivery.
It is your responsibility to notify us of any incorrect goods supplied within 7 days from delivery.
These Terms shall be governed by and interpreted according to English Law and the parties submit to the exclusive jurisdiction of the English Courts.
We can only exchange shoes or refund money if you send us the item in original condition (with the original box and unworn outside).
Tower Boots do our best to provide you with best possible pictures of the product, but the colour you see on your screen may be slightly different from the real colour.


This item will be shipped through the Global Shipping Program and includes international tracking. No terms and conditions contained in the confirmation of order, purchase order or other document of the Buyer will form part of the Contract.
If no date is specified for delivery of the Goods, delivery shall be within a reasonable time.
If you receive an item(s) which either is unsuitable or do not fit you may return these for either a replacement or an exchange.
When we accept the item(s) as faulty we will refund the full amount including the postage cost incurred by sending the items(s). Shortages: It is your responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note. Subject to the other provisions of these Terms, the Company shall not be liable for any loss, whether direct or consequential, economic or loss of profits or otherwise, arising directly or indirectly out of any delay in the delivery of the goods. We will only use the information we collect about you lawfully (in agreement with the Data Protection Act 1998).
And we won't refund you money for additional postage cost if the shoes don't fit you or colour of the item looks slightly different than on your screen. Contact the seller- opens in a new window or tab and request a shipping method to your location. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable.
Also note that you are responsible for all items(s) returned to us at our Mail Order Department, item(s) which are either lost or damaged during transit cannot be compensated. Also as a gesture of good will if you require an exchange we will post the item(s) back free of charge. Any shortages must be noted on the consignment note and it will be your responsibility to notify us within 3 days from delivery.


The total price payable for the goods will be stipulated at the time when you place your order whether or not the order has been confirmed. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. When you return good which either marked or damaged due to lack of care, we reserve the right to compensate you in full. We are entitled to make adjustments to the price to take account of any increase in our supplier's prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. If any part of these Terms is found to be void or unenforceable by any Court of competent jurisdiction, such part shall be severed from these Terms which will otherwise remain in full force and effect. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods. If you however disagree with our decision, you have the right to forward the items(s) to arbitration, which will test and examine the items(s).
We have no intention to collect sensitive information about your without your clear consent.
If the decision made in your favour we will refund the full amount together with your A?20 examination fee. If however they not find it in your favour you will lose the examination fee and any other postage fee incurred.



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