The best way to develop active listening skills is by understanding the various degrees of listening you can engage in, and the results you can expect from each one.
On the other hand, an active listener is not necessarily reflecting, he could just be Repeating or Paraphrasing. The chart below shows the progression in the quality of listening that an active listener can engage in.
Speaker: I've been thinking about applying for the Assistant Director job that just opened up. You: You've been thinking about applying for the Assistant Director job that just opened up. Paraphrasing involves paying attention, remembering and reasoning what the speaker is telling you.
Speaker: I've been thinking about applying for the Assistant Director job that just opened up. Reflective Listening is where you actually process the information you hear and summarize it using your own words. Speaker: I've been thinking about applying for the Assistant Director job that just opened up. In this last example, you listened to the speaker and sensed some possible doubts about the value of being promoted.
As you set out to become a better listener, skip Repeating, aim to use Paraphrasing as a starting point. Practice Reflective Listening as much as you can, with time it will become the way you listen all the time. The simplest example of interpersonal communication in the workplace is a conversation between two people. A deceptively simple concept called active listening can really help you to improve your communication skills. Listening is the most fundamental component of interpersonal communication skills and is an active process in which a conscious decision is made to listen to and understand the messages of the speaker. Active listening is concerned with improving your ability to understand exactly what the other party means when speaking to you.
Active listening requires patience because people need time to explore their own thoughts and feelings before putting them into words. A listener can use several degrees of active listening, each resulting in a different quality of communication. There is no universally accepted definition of active listening because its main elements were already in widespread use before clinical psychologist Carl Rogers popularized the term in 1957. However, from a practical perspective, the essence of this skill is to put your own concerns, attitudes, and ideas to one side while you listen.
Active Listening Tips - Good listeners' detach themselves from their own concerns, attitudes, and ideas whilst they are listening.


Active listening is a straightforward technique that you can use to improve your communication skills. Active listening involves listening for meaning, not just listening to the words that are spoken. An active listener is neutral, non-judgmental, and fully engaged throughout the conversation. Active listening demonstrates your undivided attention, encourages the other party to continue speaking, and can build rapport and understanding between you and the speaker.
ACTIVE LISTENING SKILLS ASSESSMENTafc championship game winners Behavior during those conversations. Practicing the active listening activities on this page will lead you to improve your communication skills and connect with others in unexpected ways.
Active Listening skills call for quieting the mind and engaging fully in what is going on around you. The following active listening activities are ordered by the level of skill required, so start from the top and work your way down the list.
When you notice how your thoughts may start drifting away from the sounds, shift your attention back to the sounds.
The point of this activity is to exert control on how you focus and shift your attention at will. The point of this activity is to be able to control how you focus any and all of your senses, which in turn sharpens your ability to listen. This is the most complex of the active listening activities, because you’ll listen while talking. You may be tempted to focus on the message only, or on yourself and how you’re delivering the message.
They actually overlap: to be able to reflect or mirror what a speaker says, you need to actively listen. You just have to pay attention and remember the words the speaker is using; then repeat the words back to the person. I am ready to take on more responsibilities, even if it means working longer hours and more office politics. You’re ready to take on more responsibilities, even if it means working longer hours and more office politics. Learning how to paraphrase needs to be the first level of listening that is worth practicing and mastering. I am ready to take on more responsibilities, even if it means working longer hours and more office politics. You rearranged the words and phrases, which required you to listen and understand what the speaker is saying. Reflecting what the speaker said entails having empathy, withholding judgment and seeing the world from the speaker's point of view.


The speaker will feel understood and may feel inspired and willing to understand you too. I am ready to take on more responsibilities, even if it means working longer hours and more office politics.
This activity makes up a significant proportion of the total amount of communication that you are involved in each day, and doing it well has a big influence on your effectiveness as a manager. It was originally developed in the context of therapeutic interviews, but its principles can be applied to workplace communications.
As a listener, you should remain neutral and non-judgmental; this means trying not to take sides or form opinions, especially early in the conversation. This is not as straightforward as it sounds because active listening involves listening for meaning (specifically, the meaning perceived by the other party), not just listening to the words they use and accepting them at face value. This means that short periods of silence should be accepted and you need to resist the temptation to jump in with questions or comments every time the speaker pauses. Rogers described active listening from a therapeutic standpoint and his original definitions are not all that helpful in everyday workplace communications.
Without these distractions you are able to observe all the conscious and unconscious signs displayed, enabling you to discern the true meaning behind spoken words. You achieve this by removing such distractions allowing you to observe both the conscious and unconscious signs of the speaker. No need to focus on their voices, just focus on the person’s demeanor and try to figure out what mood they are in.
This ability will give you access to understanding people and connecting with them in very powerful ways.
The speaker will feel listened to, because you are actually listening to be able to paraphrase back what’s being said. You are then able to identify any discrepancies between these two signs and discern the true meaning of what has been said.
If you feel you get stuck and can’t advance to the next level, then take a step back to make sure you have mastered the previous levels of listening skills. Shift your attention from one group of people to the next, always trying to make sense of what they’re saying. The speaker may conclude that you are making a crude attempt at letting him know you're listening to him. Judgment, reflecting, clarifying, summarizing and give exles of other important skills from.



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