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Whether you need to write a business plan, legal contracts, proposals, business letters, board resolutions, policies, spreadsheets or any other business document, simply fill in the blanks and get the job done in minutes! Agent States – gives supervisors the ability to view real time status of any workgroup or extension. Agent Statistics – includes custom views of all agent calls and workgroup performance statistics. When Voicent's Call Center Manager is running, it will display performance information automatically. We are constantly adding new documents and features to address user requests and the evolving business landscape. Our Business-in-a-Box software gives you unlimited lifetime access to our entire collection of 1,800 business and legal document templates.

Supervisors can oversee multiple Workgroups with features such as queue monitoring, queue statistics, agent statistics, and agent monitoring.
The three panels in the performance window shows dropped-call rate, campaign, agent and line activities.

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Resource time management template

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