Conduct a complimentary 30-minute webinar or telephone conference to walk you through our skills - which are most relevant to your call center. In the recent past, there was an external agancy that managed the subscriptions to the San Patrignano magazine, while a small group of guys in the Community took care to make some surveys in the audience of subscribers. The INSIGHTS' Contact Centre Training Program has achieved unrivalled success across the Middle East Region.
The Global Contact Centre industry has adopted a 'competency-based' approach to recruitment assessment, performance management and now, to training. The more thorough agent competencies such as listening skills and questioning skills are covered in the Advanced Agent Skills course, which also offers modules which cover Outbound calling, sales techniques and eCare skills including email writing and web chat management. INSIGHTS' recognise the importance of supervisory expectations in terms of developing a motivated work-force and so they have developed a number of training programs aimed specifically at call centre managers. Great opportunity'for fresh candidates who wants to excel in the field of Customer support and Telemarketing.
This is a 3 MONTHS duration, highly competitive, Call Centre Training Program, in which candidates will be given an opportunity to interact with real businesses in Pakistan, verification techniques, data extraction, live call handling, customer relationship management.


Telephone Sales Mastery offers better skills for every part of your call, and we'll customize it to your telephone dialogues. From here the idea of creating a real call center came from, giving residents the opportunity to learn a job much in demand.
The INSIGHTS' Program is a competency-based program structured around international guidelines. The fundamental management course is the INSIGHTS' Certificate in Call Centre Management and the advanced course is the CIAC-accredited certificate course. Our clients will tell you Call Center Floor Management is the most effectively targetted program available for the needs of a call center supervisor. Currently, the group consists of about twenty guys who are learning to promote subscription to the San Patrignano magazine and other community initiatives, using the database management system and updating the personal and the shared agenda with notes on the outcome of phone calls. The uniqueness of the INSIGHTS' Program stems from INSIGHTS' affiliation with international accreditation bodies and a consistent, congruent approach to Contact Centre training. It is designed to set their expectations for their new work environment and covers common issues regarding the wearing of headsets, schedule adherence, teamwork, technology and professionalism.


The concept being that by attending the training programs agents will have certain expectations of their leaders. The CIAC qualification is recognised as a global standard in contact centre management training and offers graduates opportunities for further qualification should they decide to develop their career further.
Reproduction in whole or in part in any form or medium without express written permission of INSIGHTS LLC. These courses are designed to ensure that the leaders and supervisors are competent in their job function whilst delivering on the expectations of the agents they lead.
Of course, the Supervisory course, by its very nature, focuses the expectations that supervisors have of their managers. All brand names and product names used on these web pages are trademarks, or trade names of their respective holders.



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