Conflict management, or conflict resolution, refers to the strategic management and diffusion of tensions in the workplace. Take charge of your workplace environment and browse training courses in conflict management and resolution below.
Assertiveness is a life skill that can be learnt and can benefit every area of one's life. This one day training course in Conflict Management teaches participants how to handle conflict situations and difficult people.
MIT OpenCourseWare is a free & open publication of material from thousands of MIT courses, covering the entire MIT curriculum. 15.667 includes a wealth of resources for anyone interested in teaching or learning about negotiation. MIT OpenCourseWare makes the materials used in the teaching of almost all of MIT's subjects available on the Web, free of charge. Your use of the MIT OpenCourseWare site and materials is subject to our Creative Commons License and other terms of use. If you wish to try this course then register for a demo by clicking the 'interactive demo' button.
This Level 3 Award in Health and Safety in the Workplace course aims to provide managers and supervisors with a thorough understanding of the health and safety risks and their relevant control measures in the workplace. Electrical Safety is designed to provide the necessary training and information for anyone working with electricity, to allow them to comply with the Electricity at Work Regulations 1989.
The United States Institute of Peace (USIP) has a distance learning program called Education and Training Online, which provides courses in peace and conflict resolution.
While these courses can be relevant to students studying peace and conflict studies, they can be extremely useful for NGOs and other agencies in developing countries to understand conflict management and learn lessons from around the world and contribute their own experiences.
Currently, USIP’s Education and Training Online program has four online courses open for anyone to study. Conflicts are actually good since they push you and others to move forward in your relationship. The systematic design of this course facilitates understanding conflict, detecting signs of conflict escalation, responding to such signs with appropriate action and finally using effective techniques to resolve the conflict. This course focuses on positive and productive aspects of conflicts and explains how we can benefit from situations which are often perceived as negative and destructive. Delegates will be introduced to a variety of psychological tactics sometimes used by others as a way to create a conflict.
The rich selection of scenarios and exercises in this course will help delegates to master these skills quickly and efficiently.
How many different ways can you approach a conflict and what are their advantages and disadvantages?


Learn about a series of psychological tactics used in conflicts and know how to respond to them when used on you, or exploit them yourself. Learn how to react to arrogance, vague statements, personality attacks, exaggerations and many other commonly used tactics in conflict. Conflict has long been recognised as a source of self growth and increased team cohesion in addition to its potential disadvantages when handled badly. This course explores the core principles of conflict management such as conflict life cycle, styles of conflict resolution and detailed steps in conflict management and introduces effective negotiation techniques, management of organisational conflicts and third party interventions. Here at Skills Converged, we respect and value each trainer’s personal choice on highlighting different aspects of Conflict Management and therefore as with all the other courses on offer from Skills Converged, trainers have unlimited rights to customise, edit or modify the contents. Once payment has been processed, you will receive instructions by email and will be given links to the download pages. Skills Converged is a unique company that provides professionally designed fully-customisable training course materials based on the latest research in learning & development. We can also provide this training course for your staff or your organisation anywhere in the UK. Training courses in conflict management provide special skills in interpersonal communication, assertiveness and mediation, which are key to finding effective solutions to tough situations within an organisation. The lecture notes section includes full instructions for role-play simulations, and class exercises with discussion questions or instructor's notes. 15.667 meets only eleven times, with a different topic each week, which is why students should commit to attending all classes. With more than 2,200 courses available, OCW is delivering on the promise of open sharing of knowledge.
You will be given the option to purchase and continue with your course at the end of your demo!
As these courses have been developed in an interactive manner, trainees will get several opportunities to share their ideas. At the end of specified courses, there will be a certificate exam, also to be conducted online. So NGOs sitting in remote developing countries can avail this opportunity to learn and gain recognized certificates without paying any fee or traveling long distances.
You may put it aside, eventually go through some pain and come out of the dental surgery, relieved that it is all over.
The post-conflict result is usually more mature and you usually end up appreciating others’ point of view as well. Understanding such tactics and mind games enables one to prepare and respond effectively in order to prevent a conflict.
The Conflict Management course materials aim to address and accommodate benefits associated with successfully resolving a conflict and preventing it from becoming a source of irritation, mistrust and failure while exploring the potential problems caused by an escalated and poorly managed conflict.


A comprehensive selection of practical and interactive exercises and realistic scenarios enables delegates to practice their newly acquired knowledge and become more confident in implementing them in real life situations. The specific design on the course also enables trainers to use slides, hand outs and exercises in combinations with their own materials. Courses are designed with attention to detail both on content and style so that you can deliver unique state-of-the-art courses to your clients and get maximum results. Download our training resources and extend your portfolio to meet market demand and deliver state-of-the-art interactive training courses. The most essential handouts and ideas from the course have been assembled into a packet called Negotiation 101. In addition to the theory and exercises presented in class, students practice negotiating with role-playing simulations that cover a range of topics. Besides, USIP offers certificates for certain courses to trainees who successfully pass course exams online. For those who cannot access internet continuously, the courses also provide pdf versions of the curriculum which can be downloaded and viewed offline. In fact, on reflection you may decide that it wasn’t that bad after all and you should have even done it sooner.
However, people still have a negative perception of the conflict and it is often dreaded and avoided. Students also learn how to negotiate in difficult situations, which include abrasiveness, racism, sexism, whistle-blowing, and emergencies.
License: Creative Commons BY-NC-SA For more information about using these materials and the Creative Commons license, see our Terms of Use. There are also Question & Answer sessions in the course which will help trainees to check their own progress of learning. Conflicts have a tendency to escalate when untreated, they can make the environment toxic and unproductive and eventually the conflict may come to control you rather you controlling it. The course covers conflict management as a first party and as a third party: third-party skills include helping others deal directly with their conflicts, mediation, investigation, arbitration, and helping the system change as a result of a dispute. Others may rely on a simple age-old technique of silence treatment, which doesn’t really do them or others any good.



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