Providing Conflict Resolution Training to the education sector, IKON Training have worked with colleges and schools to develop the communication skills of employees, including teachers and support teams. Our clients have found great value in our conflict resolution training, and taken away concepts that have aided their communication skills with adults. Academic and vocational institutions benefit from employees who understand how to effectively and correctly handle conflict in the form of threats, violence or aggression.
All employees, from teachers to support teams, can develop their listening and communication skills and enhance the atmosphere of the learning environment.
The public – in this context learners, family and guardians – are ensured that employees are responsible, take control of situations and offer professional support and guidance from an outside perspective. Style Matters: The Kraybill Conflict Style Inventory is a psychometrically-valid, culturally flexible, 24 page conflict style inventory that shows users their preferred style of conflict management.
Style Matters gives users a choice of two different set of instructions while taking the instrument, one appropriate to low-context cultures and one to high-context cultures. Riverhouse ePress publishes a free "Trainer's Guide to Successful Conflict Styles Workshops" by Ron Kraybill. Riverhouse maintains free online access to "Intro to Conflict Styles", a 10 slide Powerpoint presentation that gives a quick over of the basic logic underlying conflict styles. Trainers who want to monitor which users have taken the inventory or delay delivery of conflict style Score Reports until a time of the trainer's choice can use the optional Trainer's Dashboard at modest additional cost.
While taking the conflict style inventory, most users answer the twenty questions in about ten minutes. The free Trainers Guide to Successful Conflict Styles Workshops is keyed to Style Matters and makes it easy for anyone with group facilitation skills to lead a conflict styles workshops.
Scores users for their Storm Shift, a change in conflict style that many people experience when conflict escalates. Unique Trainer Dashboard provides powerful tools for easy administration and monitoring use of Style Matters in classroom and group settings. Unparalleled trainer-friendliness, combining all elements for administering and interpreting a conflict style inventory in one low-cost package. ExFinally, no other conflict style inventory on the market approaches the convenience and power of the Style Matters Trainer's Dashboard, providing trainers with powerful tools for easily administering and monitoring use of Style Matters in classroom and group settings. A strength of the Thomas Kilmann for certain purposes is that over several decades of existence, it has been the subject of multiple research studies. We are so confident you will like Style Matters: The Kraybill Conflict Style Inventory that we'll cheerfully return your money if you are disappointed. If you use our inventory in a training workshop and do not agree that it is more effective than any other conflict style inventory you have used as a teaching tool, keep the booklets you've already used and we will refund 50% of their purchase price (less shipping). Although we have offered this guarantee on our site for more than 5 years, as of early 2013, we have yet to get a single request to honor it! For help with ordering, please send us a note at: This email address is being protected from spambots.
A larger research project conducted by researchers in the Communications Department at West Chester University of Pennsylvania in 2009-2010 administered Style Matters to more than 300 subjects and tested various wordings of questions for validity and reliability, standard benchmarks of consistency and accuracy of measurement in testing.
Riverhouse ePress actively supports objective scholarly research into conflict styles by providing access to Style Matters at no cost to serious academic research projects, while maintaining a policy of complete objectivity regarding findings.
Style Matters developed because a conflict resolution trainer had learned from personal experience how effective a conflict style inventory can be as a training tool.
A second feature of the Gilmore Fraleigh that impressed Kraybill was its "Hot Tips", which provide users with specific suggestions for helping others to function at their best, based on their styles. Carried abroad by trainers in the global network of Mennonite peace and development workers, the Kraybill inventory circulated informally for many years, its reputation spread by word of mouth. Recognizing the widespread use of the KCSI that had developed completely unattended, in 2004, Kraybill revised it, incorporating ideas and comments accumulated from trainers and users over a period of years. The updated version added a component of cultural sensitivity, differentiating between users from collectivist and individualist cultures, and providing different instructions for each. At a conflict resolution conference in 2006, a peace studies professor with special interest in psychometrics challenged Kraybill in a friendly hall conversation to standardize the instrument. In 2008, Kraybill was approached by Bessie Lawton and Mary Braz, faculty in the Communications Department at West Chester University of Pennsylvania, West Chester, Pennsylvania, with an offer to perform standardization research.
With useage by conflict resolution trainers in many settings increasing rapidly, the need for an Online Version became apparent. Riverhouse supports academic research and has a policy of providing free rights of use to students doing bona fide research. This dashboard makes it easy for trainers to register users, track how many users have taken the Inventory, control access to score reports, print or email reports, etc.


The courses focus on how to deal with adults in an educational environment whether they be students, parents, guardians or colleagues. Delegates from the courses we provide to the education sector have commented on ‘a new perspective of familiar ground’.
The education sector contains a diverse community, and our training offers employers the peace of mind that all members of the learning community understand communication skills.
Employees will be able to handle situations with parents, guardians or adult learners with assertiveness, control and respect. An interactive tutorial for interpreting scores is included, making this version an excellent choice for solo users.
This is a concise, step-by-step, 24 page guide designed to support anyone with basic group leadership skills to lead a workshop on conflict styles. Trainers who pre-pay for their users can request an Access Code and send their users to a quick login visible on lower left on the front page of our site.
The Dashboard contains a suite of user management tools on one webpage, including registering and inviting users, viewing and printing score reports, emailing score reports, sending followup instructions notes with one click, or aggregating conflict style scores of a whole group.
An individual can do this solo, working through the key parts of the Online tutorial in half an hour or less.
Style Matters too has been and continues to be the subject of research, but as a more recent arrival has a shorter research record.
We will also refund 100% of any booklets you return in good shape and 100% of any user rights to the Online Version or Rights to Reproduce you purchased. Payment is by Paypal, credit card, bank transfer, or with prior approval for recognized institutions, by check. When groups included people from diverse cultural backgrounds, he heard complaints that the inventory "didn't fit" the context of some people. Barbara Date to the Gilmore-Fraleigh personality-type inventory and used it for several years. In workshop and practitioner settings, Kraybill saw that users were highly responsive to these practical suggestions for supporting best functioning in others.
It is still used in its early form by some trainers, though often not identified as the Kraybill Conflict Style Inventory. In 2005 the upgraded version was published by Riverhouse ePress, as Style Matters: The Kraybill Conflict Style Inventory. It also added a lengthy section of tips for bringing out the best in each style, expanded interpretive guidance, and a discussion guide with questions for group reflection. You really shouldn't be administering an instrument that is scoring people, he said, if you haven't put it through recognized procedures for standardization. Over an 18 month period, they administered the conflict style inventory to 300 students, testing various wordings of questions to achieve psychometric validation.
In 2009 Kraybill developed the Online Version, which adds features to the paper and PDF versions, in particular an interactive tutorial enabling solo use. If permission is granted, Riverhouse requires the researcher to make a $50 deposit via Paypal or other means of transferring funds in order to gain final authorization. On the Riverhouse site we maintain a directory of resources and topics related to conflict styles. If you are already registered on our site because you purchased the inventory, or if a trainer emailed you login and password, please login below. Employers can also benefit from an improved company reputation as institutions are seen to be developing their workforce. Communication between working departments will improve as employees have greater communication skills and promote an open and honest working atmosphere. Users simply register their name and email and enter the code, and are then transferred directly to the inventory. Human resources professionals help staff members, departments and teams develop better conflict resolution skills and create a better working atmosphere. With the print and PDF versions, users tally scores by hand with instructions in the inventory, which takes 3-5 minutes. The print and PDF versions contain two pages of suggested discussion questions, so you can easily tailor discussion according to the time available. Since several other instruments already address certain specialized uses, it is designed to be the instrument of choice for learning and teaching about conflict resolution and relationship management in general. A large number of former TKI trainers now use Style Matters and find the switch an easy one.
The ICS is designed to facilitate awareness of ways that differing cultures deal with conflict, whereas Style Matters is a tool for learning and teaching conflict resolution.


All credit card purchases are processed for us by Paypal but it is not necessary for you to have a Paypal account in order to use your credit card. Jean Chronis Kuhn, who received her Doctorate in Nursing Practice at Rocky Mountain University of Health Professions, administered Style Matters to Massachusetts nursing home directors to assess conflict management styles before and after a conflict management teaching intervention.
Based on the results of their research, the researchers rated Style Matters well on both counts, and reported their findings in a peer-reviewed essay by M.E. Ron Kraybill was an early pioneer in conflict resolution in the 1980s, leading conflict resolution workshops in a wide variety of settings in the US, Canada, and Europe for Mennonite Central Committee, an early pioneer in the field of conflict resolution in the US, Canada, and abroad. And working primarily with community, educational, and religious groups, the high per copy cost for purchasing the inventory was prohibitive. And in organizational settings, when presented and discussed in a group, this feature helped shift from negativity to a climate of positive, mutual support. Although Kraybill had devised and circulated the inventory for conflict resoution training purposes, not for personality measurement, he recognized the wisdom of the argument.
In 2010-11, he added a Trainer Dashboard based on extended feedback from many trainers, enabling easy management of users from one online location, including a facility to deliver the Score Report to users at a time of the trainers choice rather than at time of taking the inventory. We impose this reluctantly because we are eager to learn from research, and have learned that, all good intentions notwithstanding, only if there is money on deposit do we hear again from most students after they secure our permission.
If required, employers could equip members of their team with physical intervention skills designed for in-house security or a specialist team.
Professors in dozens of universities and colleges use it to introduce conflict management skills to students. However, conflict is a social experience - learning about it is more effective as a social experience. After more than five years, we don't know of a single trainer who went back to their old inventory for general teaching purposes after trying Style Matters!
While Style Matters works in both individualist and collectivist cultures, if the purpose is primarily cultural awareness, the ICS may be the instrument of choice. After you have placed your order in the shopping cart, you will be transferred to a Paypal page where you can fill in credit card info. He used the Thomas Kilmann Conflict Mode Instrument for several years and experienced its effectiveness as a tool for introducing core concepts of conflict resolution.
He began experimenting with the development of an alternative version, also based, like the Thomas Kilmann, on the five-styles Mouton Blake Grid, but with different wording and offering a spectrum of choices in answering.
One is a feature that recognizes the impact of stress and anxiety on behavior by having users answer some questions about calm settings and some about settings where people are frustrated. We will immediately refund the money upon receipt of the final research paper, or a summary thereof, or a notice that the research project was abandoned. These include medical and nursing school professors who use it to train doctors and nurses for conflict management in medical settings, business school professors who train students in MBA programs, law school professors, and leading peace studies programs.OD specialists, consultants, and coaches use it to work with individuals and teams. Though it is not a conflict style inventory, this feature of the Gilmore-Fraleigh proved to be highly relevant to situations of conflict. All research findings remain the property of the researcher and we will not release them without permission of the researcher.
Mediators and negotiators improve their effectiveness in conflict resolution, and use it to train people entering talks. Trainers in conflict resolution or leadership skills structure training sessions ranging from one hour to half a day around it. Daly, K., "Validation of the Kraybill Conflict Style Inventory," submitted to the 2010 Annual Convention of the National Communication Association, San Fransisco, CA. A related essay by Mary Braz and Bessie Lawton, "Kraybill Conflict Style Inventory Validation" was published in the Humanities and Science University Journal, 2, 2012, pages 9-24.
Service staff in several large US state and federal agencies use it in training for interacting with populations they serve. A large multi-national corporation administers it to staff in six countries as a routine skill for communication. Development workers in numerous countries use it to train organizational staff and community workers.



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