Ita€™s no secret that customer service is vital for every organisation, private sector, public sector and third sector.
Research has shown that it costs up to 5 times more money to attract a new customer, than retain an existing customer. When you start to think about it, there are quite a few companies that promote their brand using the fact they provide customers with great customer service. Obtaining feedback from customers is something that many companies fail to do and the reason for this; because they assume they already know everything there is to know about their customers. Speaking to your customers by telephone or paying them a visit helps to build relationships and makes the customers experience more personable. Once you have received the information from your customers, make sure you act on the information. Companies will always spend money training the customer service, support and helpdesk representatives but what about the other people in the organisation like marketing, sales and the accounts department. If you wish to try this course then register for a demo by clicking the 'interactive demo' button.


Understand the importance and benefits of having excellent patient customer service skills. Understand how body language and listening play an essential role in providing good customer service. This safeguarding vulnerable adults (SOVA) course is designed to help people increase their knowledge, identify signs of potential abuse and understand what to do with any concerns. This Data Protection training course is designed to help businesses and individuals understand the importance of their strict compliance with the Data Protection Act 1998. With a statistic like this, its surprising that so many organisations choose to ignore retaining existing customers, in favour of attracting new customers. There is only one way to find out if your customers are happy with you, and thata€™s by speaking to them - if you dona€™t ask then you probably wont get. The issue could be something to do with the procedures you have in place or the manner in which staff speak to your customers. It is in these departments that customer service training will prove just as beneficial as it does in the other departments.


You will be given the option to purchase and continue with your course at the end of your demo! Some of the most well known brands in the world have championed great customer service including Disney World and Virgin Atlantic.
Customer service is very often the most important factor when people decide whom they will use to acquire the products or services they need. The logo on a web site or a television advert can promote great customer service but it only becomes a reality once a customer calls, emails or visits and organisation. Halfords adverts feature people changing batteries on cars and fitting satellite navigation devises in to cars.



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