More than two thirds of American consumers say they’re willing to spend 14% more on average with a company that they believe delivers excellent service.
Nearly half of the survey’s respondents say they always tell others about good service interactions (46%), telling an average of eight people.
Two in five Americans (42%) say that a recommendation from a friend or family member is most likely to get them to try doing business with a new company, even more than a sale or promotion (34%) or a company’s reputation (15%). On the flip side, if you have horrible service, the study finds that people will talk about you even more. 60% of respondants said they always share bad service experiences and they tell nearly three times as many people (an average of 21 people vs.
If you're working as a cashier, host or sales associate, these skills are even more important. There's nothing worse than talking to someone and feeling like they're not listening to you.
Whether you're working the job or looking for one, these customer service skills will help.
Yeah, if customer facing employees are so important, representatives of the company, then why do companies pay such low wages for such skills.


Her most recent book is Monster Loyalty: How Lady Gaga Turns Followers into Fanatics, which outlines how the pop star has built a legion of loyal fans and the lessons that business can use to build their own loyal customers. You're the first, and maybe only, person a customer interacts with and responsible for keeping them happy.
Maybe it's a problem you've never encountered before or the customer isn't reacting the way you thought they would. You should know enough about your employer and what they sell that you can answer common questions.
When she's not helping Snagajob members, she can be found with her head in a fashion magazine, working on her photography, and playing with her dog, Sandy.
A new survey from American Express finds that outstanding service prompts customers to open both their wallets and their mouths. Her second book, Citizen Marketers: When People are the Message (co-authored with Ben McConnell), documents the emerging world of social media and how brands should begin to embrace a participatory culture. No matter your industry or job title, there are basic customer service skills you need in order to find a job.


These five must-have customer service skills will up your game in the job search and on the job. It's helpful to be able to think on your feet and come up with a solution quickly and independently. With the research you do before the interview and what you learn on the job, you'll be all set! Between the hustle and bustle of customers and your day-to-day duties, distractions happen. Give whatever task you're doing or whatever customer you're helping your full attention and your boss will surely take notice.



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