The Customer Service Training Courses detailed in these pages have consistently delivered significant improvements in client performance. You can choose a Standard, Tailored or Bespoke customer service training programme.  To find out more about each option, please click here. If you wish to try this course then register for a demo by clicking the 'interactive demo' button.
This Level 2 Health and Safety in the Workplace course aims to help learners understand their responsibilities in regards to health and safety law so that they can efficiently identify hazards, follow appropriate control measures and keep themselves and others in the workplace safe from harm.
This Legionella and Legionnaires' Disease Training course is designed to help duty holders understand the risks associated with legionellosis so that appropriate control measures can be implemented and followed. For boaters, the difference between a good marina experience and a great marina experience is Customer Service Excellence. Gain repeat business and have your customers refer other boaters to your marina with employees trained and certified in Customer Service.
In this competitive business environment, stay ahead of the curve and have your slips and docks filled to capacity because your team can satisfactorily handle customer requests and situations with ease and skill. You may earn the Customer Service Specialist designation by successfully completing the curriculum. Certificate is provided by Sales Training International, Customer Service Training Division.
Mission Critical customer care skills taught in courses designed for both telephone and face-to-face interactions: These are self-paced courses therefore the time estimates range from an hour or two for many courses on up to 3 hours for others.


Job Aids for each course: Participants can access and print these valuable brief checklists and managers can use them to guide observation of the skills being used back on the job. To qualify to access the coaching materials: You must be personally registered and complete the courses with a passing score.
Note: All courses have learning activities but not all courses contain all learning activities listed here. From manipulating the environment to creating an atmosphere where a suspect will willingly reveal his secrets. The Canadian Tactical Training Academy CTTA Inc., leaders in the Police and Security Training domains, is offering a 3 DAY CLOSE PROTECTION BASIC TRAINING that will introduce you to the fundamental notions of this exciting field of expertise.
These courses were developed primarily in response to the ever-increasing threats to the shipping industry throughout the world. More and more corporate professionals in today’s markets are faced with the reality of a global clientele, and therefore the need to travel. The Corporate Travel Safety Awareness Seminars were designed to assist people in preparing safe and successful business trips by guiding them through the development of basic secure operational travel habits.
Some destinations are vacation-like, but others may be among the different kinds of HIGH RISK ZONES of the world, where being prepared may save your life. Customer service has become nothing less than a science in the increasingly complex society we live in today.
The Customer Service Safety Awareness Seminars are designed to sensitize customer service employees and management alike, through interactive exercises in a familiar working environment.


You will be given the option to purchase and continue with your course at the end of your demo!
These courses are taught in an interactive, engaging and easy to navigate format and are offered at a very low cost.
The first part of the 21st century will be known for terrorist acts and the response to them.
Identification, intelligence, prevention and response tactics are ever evolving to deal with newly emerging threats. From the dangers related to smuggling to piracy on the high seas to terrorism, our Maritime Security and protection courses help the industry prevent as wells as to mitigate many of the issues that effect us today. Understanding the why’s, how’s, who’s is the first step in learning how to prevent, respond and survive a terrorist attack. Delivering the best possible protection while reducing inconvenience to passengers presents many challenges.



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