How your employees handle your customers can directly affect your team’s and company’s performance as well as their individual goals.
Soon after the training we received two different emails from shelter visitors complimenting the customer service of the staff.
Customer Service Phone Skills uses multiple highly interactive exercises, enabling participants to practice skills which apply to their work environment.
A behavioral instrument is used in the class to determine the representative's primary and secondary behavioral styles when interacting with their customers. Redefined their perception of customer service, customer expectations, and how it translates in a telephone conversation.
Establish fundamental principles for building better relations with customers, service users and everyone in the organisation.
VAT (Value Added Tax) applies only to UK orders (and EU customers where a valid VAT number is not supplied). Establishes fundamental customer service principles applicable to all organisations.Whether your customers are buyers, clients, patients or other service users they are fundamental to the success of your organisation. An effective teamwork activity that reminds teams to focus on what the customer wants rather than relying on what they think the customer wants.
Training activities and business simulations to enrich your courses and enthuse your delegates. Sign up to the Northgate mailing list to receive latest offers, free icebreakers and our annual Catalogue.

Also see our cus­tomer ser­vice courses for tech­ni­cal sup­port and field ser­vice representatives. If you want your cus­tomer ser­vice rep­re­sen­ta­tives to pro­vide a world-class expe­ri­ence, then Get­ting to the Heart of Cus­tomer Ser­vice™ is the answer you’ve been look­ing for. Hun­dreds of com­pa­nies have proven that our cus­tomer ser­vice train­ing gen­er­ates mea­sur­able busi­ness results.
This seminar will equip your employees with the skills they need to create a positive, memorable experience for every customer and prospect, leading to more business and long term customers. Her interactive approach, activities and thoughtful role play scenarios really helped the participants absorb the material. Several participants mentioned that they feel better equipped to handle challenging customer service situations as well. The focus of this class is to develop an understanding of what constitutes quality customer service and the correct way to provide these services over the telephone.
However, if you are unhappy for any reason, we operate a no-quibble returns policy on unused goods. The VAT will show in the cart summary and will be cancelled where applicable during the secure checkout process. It pays to go that extra mile to deliver a service they applaud and of which you can be justifiably proud.This simple-to-use pack asks questions of your own performance, looks at your organisation’s approach to customers and guarantees lots of worthwhile discussion around a range of customer service issues.
As part of a management course the 'Customer Service Cards' soon had groups interacting and discussing many key areas - and made the job of the Trainer so easy!

Even if some cards were not directly relevant, the team still found if useful to discuss the card content. They’ll reward com­pa­nies that pro­vide it by remain­ing loyal, and they’ll take their busi­ness else­where if ser­vice skills of your staff are mediocre. This train­ing pro­gram teaches your employ­ees all the skills they need to com­mu­ni­cate pos­i­tively and pro­fes­sion­ally with customers—both inter­nal and exter­nal. They’ll leave the train­ing feel­ing upbeat, moti­vated, and ready to deliver the level of world-class ser­vice cus­tomers expect today! You’ll clear up misconceptions about customer service, face actual examples of customer service in action, evaluate your own skills, test your knowledge about your organisation’s policies and procedures, and develop basic ground rules. Those that invest in their employ­ees’ suc­cess see the quick return on invest­ment that cus­tomer ser­vice skills train­ing provides. How do you treat 'internal' customers?Finally Action Plans form the vehicle for taking easy-to-implement lessons back to work to boost your confidence, motivate you - and win customers.

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Comments to Customer service training description


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