Delivering Customer Focused Service is an interactive customer service online skill builder allows for the analyzing of the skills and strategies used every day on the job, to identify techniques performed well, and develop ways to do even better.
Identify the professional characteristics you already exhibit on a regular basis, and the professional characteristics you need to develop or improve. Describe the essential communication skills of listening, questioning, verifying, and explaining. Effectively perform the four steps of the customer service process and know the essential communication skills in each of the four steps of the customer service process. With costumer confidence and customer loyalty, providing excellent customer service is no longer an added benefit.


About AndavoyAndavoy Nigeria Limited is a Forward Thinking Training and Consulting Firm with its headquarters in Lagos, Nigeria.
During this training, you will learn the guidelines for delivering customer focused service including understanding your role as a professional, the essential skills of communication – listening, questioning, verifying, explaining, and a four-step customer service model.
Customers who are not happy with the way they are treated are taking their businesses elsewhere.Customer loyalty can be your key to restoring customer confidence, which can keep your business afloat. We provide world class professional training and consulting services to Individuals, Organizations & Government bodies on Project Management, Program Management, Risk Management, Portfolio Management. Giving your customers an exceptional experience will bring exceptional results: your customers become a marketing tool for your business.


This programme is highly participative and allows participants learn the art of effective customer service.This training is tailored at teaching you how to give exceptional customer service.



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