Although there are a number of different ideas about how coaches should ask questions, essentially there are five main coaching questioning methods or approaches which you should consider when you are about to coach someone. Although these approaches are all relatively self-explanatory, they are relatively one-dimensional and need quite a bit of practice, and coaches may like to follow a more integrated system or process. As well as knowing where you are trying to get to, you need to know where you are starting from – the Current Reality. Once you know where you are and where you want to go, the next step is to explore what Options you have for getting there.
But this in itself is not enough – you must also have the motivation or Will to make the journey. The OUTCOMES™ Coaching model was developed by Allan Mackintosh to enable managers to undertake more structured coaching sessions with their employees than perhaps they have been used to.
C = Clarify the Gap between where they are now and where they need to get to, in order to achieve their objective. E = Enthusiasm & Encouragement – The manager must at all times show enthusiasm for the objectives ahead and encourage the employee to do as best they can. The Coaching Skills Template Model aims to give a coach two individual but complimentary frameworks to use all on one simple page (and use as a preparation sheet for each coaching intervention in which they engage).
Around the edge of the template are six progressive coaching steps, starting with the “Recognize” step (with 3 summary statements under each).
The ‘Read’ step ask the coach to carefully read or assess the person they are planning to offer coaching or feedback and to look at both the context and general situation that exists in relation to the issues an challenges that are likely to be raised. The ‘Receive’ step asks the coach to maintain a high level of focus on the person being coached and to listen attentively at all times (watching for visual and verbal clues about behavior as well as taking account of any other feedback that might be available. The ‘Re-frame’ step (having listened to the other person) asks the coach to help the individual to re-frame any problem or issue that they may be having and to them identify ‘the gap’ that needs to be closed (between the present and future state. The ‘Record’ step asks the coach to help the individual he or she is coaching to set targets for improvement or change, establish milestones for the journey and fix timeframes in which the desired improvements or change should occur. The ‘Review’ step asks the coach to work with the individual being coached to look back at his or her efforts to improve or change and assess the circumstances in which the change occurred, what he or she has experienced and what real progress has been made.
These six steps serve as a continual cycle or iterative loop for all coaches to remember as they plan to make any coaching intervention. B)   Is the coaching challenge about dealing with a problem to be solved or an opportunity to be realized?
By integrating these two continuums of Past-Future and Problem-Opportunity, we can write notes in one of four labeled spaces.

Jon Warner is an executive coach and management consultant and in the past has been a CEO in three very different companies. ReadyToManage is your one-stop shop for world class employee and personal development resources. MI is a client-centered, yet directive, method for enhancing the patienta€™s intrinsic motivation to change by exploring and resolving ambivalence. The protocol was developed and tested in five community treatment programs across the country. The MIA intervention consists of adding a 20-minute MI enhancement to the beginning and end of an agencya€™s usual assessment interview.
It showed that MI skills can be taught and used at a high level when using recorded sessions, interview coding, and clinical supervision.
Clients who received one session of MI were more likely to be in treatment 4 weeks later and to have attended more sessions than clients who received regular assessments. By adding an MI component to a standard assessment, patient attendance and retention during the first moth of care increased significantly. Maximising effective communication comes from the improvements in speech and vocal training that I provide.
Each of the five has a different application depending on why the coaching is taking place. Another way in which coaching can be offered to individuals is therefore to adopt a specific “step-wise” coaching methodology or approach. It provides a simple yet often powerful framework for navigating a route through any coaching session (formal or informal) that you may find yourself in, as well as providing a means of finding your way when lost. GROW is an acronym for Goal, current Reality, Options and Will – which are seen as the four key elements of a coaching session. The goal should be as specific as possible and it must be possible to measure whether it has been achieved. It is surprising how often this is the key part of a coaching session and that by just seeing clearly the situation (rather than what was thought or imagined to be the situation), the resolution becomes obvious and straightforward. A useful metaphor for GROW is a map: once you know where you are going (the goal) and where you are (current reality), you can explore possible Options in making the journey (options) and choose the best of these. This is an important step as it is vital that the reasons behind wanting to achieve the objective are understood. Once the options have been discussed and the best way forward agreed, the manager must check the motivation of the employee to move on the actions.

The manager must always show support for the employee in the tasks agreed and must also ask if there is any support that they have to put in, in order to assist the employee. It also ask the coach to identify the right time and place to engage in a coaching intervention and to select the best opportunity so as to ensure that the quality of the discussion is as good as it can be.
As the chart shows, the labels for these spaces are therefore Acceptance (a missed opportunity in the past), Aspiration (an opportunity to be realized in the future), Closure (a past problem that needs to be put behind the person so that they can move on) and finally Planning (a current problem that needs a solution to it in the future). Jon Warner is a prolific author, management consultant and executive coach with over 25 years experience. In order to post comments, please make sure JavaScript and Cookies are enabled, and reload the page.
A counselor using an MI style expresses empathy, develops discrepancy, rolls with resistance, and supports self-efficacy. The Motivational Interviewing Assessment study was designed as an intervention that all outpatient community treatment providers could undertake.
Because MI includes a complex assortment of skills, the MIA:STEP toolkit was developed for supervisors to use in mentoring and facilitating the development and maintenance of counselor MI skills. Yet feedback and coaching are best based upon first-hand observation of the counselor engaged in working with a client or group of clients. MI has a well-documented capacity to engage and retain clients in treatment .now we have evidence that a single motivational style interview at the beginning of outpatient treatment helps clients remain in treatment during a time when drop-out risk is high. There are many well-regarded and highly proven sequential coaching methodologies that can be applied.
However, for those people who prefer to cover more detailed ground when coaching the OUTCOMES™ model may be attractive. Are they agreeing to actions because that is what they think the manager wants to hear or are they really motivated to move on the actions?
MI is especially useful for engaging and retaining people in treatment, and is well developed and researched.
The unique feature of this toolkit introduces an effective strategy for observation-based clinical supervision, the use of which has potential to improve counselor skills beyond MI.
This stage can take time and many managers “skip” through it, or worse, manipulate their employee with leading questions that enable the employee to come up with the options that the manager wants to hear!

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Comments to Effective coaching skills training


17.05.2016 at 21:12:51

Not some sort of mystical showed greater improvement in their social interactions (Owens even numerous.


17.05.2016 at 16:58:37

Educational procedure including the technology and policies affecting today's schools.