Effective CommunicationAtieh Roshan Consulting has invested a great deal of time and energy to working on building effective communication and developing interpersonal skills in organisations. Effective communication helps us better understand a person or situation, enables us to resolve differences, build trust and respect, and create environments where creative ideas, problem solving, affection, and caring can flourish. What is effective communication?In the information age, we have to send, receive, and process huge numbers of messages every day.
While effective communication is a learned skill, it is more effective when it’s spontaneous rather than formulaic.
Effective communication skills #1: ListeningListening is one of the most important aspects of effective communication. If your goal is to fully understand and connect with the other person, listening effectively will often come naturally. Avoid interrupting or trying to redirect the conversation to your concerns, by saying something like, “If you think that’s bad, let me tell you what happened to me.” Listening is not the same as waiting for your turn to talk.
Developing the ability to understand and use nonverbal communication can help you connect with others, express what you really mean, navigate challenging situations, and build better relationships at home and work. You can enhance effective communication by using open body language—arms uncrossed, standing with an open stance or sitting on the edge of your seat, and maintaining eye contact with the person you’re talking to. You can also use body language to emphasize or enhance your verbal message—patting a friend on the back while complimenting him on his success, for example, or pounding your fists to underline your message. Tips for improving how you read nonverbal communication:Practice observing people in public places, such as a shopping mall, bus, train, cafe, restaurant, or even on a television chat show with the sound muted. Tips for improving how deliver nonverbal communicationUse nonverbal signals that match up with your words. Use body language to convey positive feelings even when you're not actually experiencing them. Three things you and Peyton Manning should consider before a job changeSuper Bowl 50 is over and the Broncos fans are ecstatic that their champion quarterback, Peyton Manning, was able to win what may end up being his last professional football game.
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As simple as communication seems, much of what we try to communicate–and others try to communicate to us–gets misunderstood, which can cause conflict and frustration in personal and professional relationships.


A speech that is read, for example, rarely has the same impact as a speech that’s delivered (or appears to be delivered) spontaneously. Successful listening means not just understanding the words or the information being communicated, but also understanding how the speaker feels about what they’re communicating. If you’re daydreaming, checking text messages, or doodling, you’re almost certain to miss nonverbal cues in the conversation.
You can’t concentrate on what someone’s saying if you’re forming what you’re going to say next. In order to communicate effectively with someone, you don’t have to like them or agree with their ideas, values, or opinions.
Wordless communication, or body language, includes facial expressions, body movement and gestures, eye contact, posture, the tone of your voice, and even your muscle tension and breathing. Observing how others use body language can teach you how to better receive and use nonverbal signals when conversing with others. People from different countries and cultures tend to use different nonverbal communication gestures, so it’s important to take age, culture, religion, gender, and emotional state into account when reading body language signals. The tone of your voice, for example, should be different when you’re addressing a child than when you’re addressing a group of adults.
If you’re nervous about a situation—a job interview, important presentation, or first date, for example—you can use positive body language to signal confidence, even though you’re not feeling it.
Phil has traveled all over the world to assist business and school organizations on business-related projects, non profit organizations and has also done extensive public speaking to groups.
By learning these effective communication skills, you can better connect with your spouse, kids, friends, and coworkers. Effective communication requires you to also understand the emotion behind the information. Of course, it takes time and effort to develop these skills and become an effective communicator. The more you practice them, the more satisfying and rewarding your interactions with others will become. If you find it hard to concentrate on some speakers, try repeating their words over in your head—it’ll reinforce their message and help you stay focused.


However, you do need to set aside your judgment and withhold blame and criticism in order to fully understand a person.
The way you look, listen, move, and react to another person tells them more about how you’re feeling than words alone ever can.
An American teen, a grieving widow, and an Asian businessman, for example, are likely to use nonverbal signals differently. Consider all of the nonverbal signals you receive, from eye contact to tone of voice and body language. If you say one thing, but your body language says something else, your listener will likely feel you’re being dishonest. Similarly, take into account the emotional state and cultural background of the person you’re interacting with. Instead of tentatively entering a room with your head down, eyes averted, and sliding into a chair, try standing tall with your shoulders back, smiling and maintaining eye contact, and delivering a firm handshake. It can improve relationships at home, work, and in social situations by deepening your connections to others and improving teamwork, decision-making, caring, and problem solving. The more effort and practice you put in, the more instinctive and spontaneous your communication skills will become. The most difficult communication, when successfully executed, can lead to the most unlikely and profound connection with someone. Try to guess what their relationship is, what they’re talking about, and how each feels about what is being said. Anyone can slip up occasionally and let eye contact slip, for example, or briefly cross their arms without meaning to. It enables you to communicate even negative or difficult messages without creating conflict or destroying trust. Effective communication combines a set of skills including nonverbal communication, attentive listening, the ability to manage stress in the moment, and the capacity to recognize and understand your own emotions and those of the person you’re communicating with.



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