Communication is simply the exchange of information in order to convey a message and good communication involves being able to transmit your message so it is received and understood by the intended recipients. The Telephone Game is a great activity for demonstrating how poor and ineffective communication can lead to misunderstandings and confusion. The contract documents, including the drawings, specifications, change order forms and requests for information establish the basis for all construction communication.
Establishing a clear line of communication that includes identifying points of contact with contact information for key team members is vital to ensuring that information is getting to the right people in a timely manner.
There are also a host of Software as a Service (SaaS) solutions available with mobile applications for project collaboration in order to quickly share and disseminate information to all stakeholders on a project. Methods of communication for specific tasks and information sharing should be established early on in the project and agreed upon by all stakeholders. In addition to establishing a clear chain of command for communication and determining the best methods of communication to use, you should also discuss how often you should be updating and communicating with the owner and architect on the progress of the project. Another good tip is to document and record all communication you have on a construction project.
Kendall is the Editor-in-Chief of Social and Interactive Media at Construction Data, the leading local and regional construction project reporting service, and joined the company in January 2007. Stay up-to-date and receive the latest Building Blocks news and information straight to your inbox. When you spend so much time with someone you are bound to have at least an occasional difference of opinion, to say the least, and it’s not always easy to keep objective and levelheaded when you enter into a disagreement with your partner. 1) Use “I” Statements: When you talk about what YOU are feeling and needing it stops you from sounding like you are blaming your partner, which can make your partner feel attacked and take the discussion to a more negative level. By the way, active listening also means you must stop doing anything else besides giving your undivided attention to your partner: No texting, checking your emails, doing your nails, etc.
We talk to people face to face, we listen when people talk to us and we use our body to express ourselves as well. In reality misunderstandings, conflict and confusions often occur because of miscommunication.
Keep your message simple. Simple and concise language is better than language that is confusing and complex vocabulary that some people may not understand without a dictionary. Effective internal communication is an important part of any business, even more so in field sales.
May 19, 2013 By ColleenHurll Leave a Comment Have you ever felt a lack of interest or pleasure in activities that you previously enjoyed? Depression has been defined as a mental disorder with a state of mind of sustained low mood, sleep problems, appetite disturbances and having feelings of guilt, hopelessness and worthlessness. These symptoms may help you recognise whether you or your loved ones are a victim of depression.
The diagnostic criteria for this type of depression is depressed mood most of the day for more days than not, for a period of at least 2 years. It is very important to determine whether clinical depression falls in the category of Major Depressive Disorder. Minor depression is said to be same as major depression but it only presents with two or four of the symptoms listed by DSM IV for Major depression. Bipolar disorder is also known as manic depressive illness and it is a mental disorder that causes unusual shifts between a state of mania and depression as the name suggests. Bipolar 2 Disorder:  The primary symptom is recurrent depression accompanied by some hypomanic episodes. Cyclothymic Disorder: A chronic state of cycling between episodes of hypomania and depression.
If you’re wanting help with  overcoming depression, please contact me on 0413 181 320 for a FREE 15-minute phone consultation on how I can help you. Baby boomers are the first generation to grow up with TV, audio cassettes, fast food and credit cards. Generation X grew up in an era of blockbuster movies, popular music on TV, Nintendo, Game Boy Super Mario, Pac-Man, Sony Walkman and cable TV. Steer away from anything that threatens their lifestyle be it political, social or business. Consider communicating through instant messaging, text and email, video conferencing, blogs, and social networks. Self-Reflection: Think about the multiple generations that you communicate with on a daily basis. Ita€™s important to determine a chain of command for communication on a construction project. It is important that any direct communication not outlined in the contract documents receives proper authorization and any changes to the scope or schedule that need to be made are documented and reported through the proper channels.
Apparently, the subcontractor was not going to be able to start work on a project the following week as scheduled. We communicate in a number of ways every day, both verbally and nonverbally and construction communication is no different. Choosing the right method of communication can expedite and simplify the exchange of information. All changes and project documentation can easily be stored and updated so everyone has access to the most up to date information. Any deviations from the prescribed methods of communication could result in messages not being received by the intended parties in a timely manner causing delays in the project. Concentrate on what the speaker is saying and avoid forming a response in your mind until they are through. The whole point of project meetings is to communicate and make sure everyone has a clear understanding of their roles and responsibilities.
When communicating in construction you want to make every effort to have your message understood the first time you send it. You may be required to file daily reports, but the owner may only want to be updated every other week. This is easy to do with written communication and should be filed away for later reference in case there are any disputes or need for clarification later.


Today, he brings his knowledge and expertise to Construction Data's Building Blocks Blog with frequent updates on local and regional news and insights. Sign up for our list today and get first dibs on the latest blog posts and white paper releases. When this happens, remember to use these effective communication skills with your partner to improve the odds of reaching a solution that is in the relationship’s best interest. Most of the time, disagreements can be resolved more easily using effective communication skills and paying more attention to what is making the other person upset. When communicating with your partner, if you have any doubt about what has just been said or you’re still not sure what is making your partner upset, ASK.
Stick to the discussion at hand and don’t relate the present issue with “that time when we went to your office and you forgot to introduce me to your pretty female coworker”. One of the best ways to keep things from escalating from a simple disagreement to a full-fledged fight is to FIRST listen and acknowledge the other person’s feelings (“I can see you are upset because you believe I forgot to pick up your mother’s birthday cake”), even though you know or think that the other person doesn’t have their facts straight, and LATER explain your position (“However, I DID go but your sister had already gone and picked it up.”). Improving you communication skills has a lot to do with trying to see the situation from THE OTHER PERSON’S point of view. Sometimes it’s not what you say but how you say it that can make or break the communication.
What that means is you are not just dealing with hard facts and bullet points; you must consider your partner’s thoughts, feelings, emotions, and personal history into the equation.
Before your argument crosses the point of no return and you start saying or doing things you will later regret, call for a “Time Out”. That is because we usually enter into a sort of “comfort zone” where we take the other person for granted and forget to treat them with the respect and kindness they deserve. My name is Melissa and I have built this website to help you improve your communication skills. We write emails, essays, books, reports, presentations, and we read all these documents that we may receive as well.
You see it among family members, among friends, among classmates, among business partners, among colleagues … you might not encounter it personally on a daily basis, but we are surrounded by miscommunications everywhere. It gives you time to think before you speak and, especially in tense or stressful situations, a moment to relax your body.
Even if you’re on the phone or writing an email, when you smile, you exude positivity. We communicate more with our body than with our words, but be careful of over gesturing or always looking away. Tailor your message or communication style to who you are communicating with, for example you might be more formal with a boss or teacher, or by culture you may be more direct or indirect. Good management commits to providing their employees with everything they need to succeed, and field representative must be comfortable relating their concerns to their managers immediately. In today’s connected world, there are more communications options available than ever before.
Things like field service management software help companies accomplish goals that would be unachievable otherwise.
According to DSM-IV it is marked by prolonged and protracted symptoms which are milder than major depression. Hypomania can be described as a milder state of mania in which the symptoms are not severe enough to markedly impair social function or require hospitalization, but are sufficient to be observed by those around you.
Today, baby boomers hold powerful positions in virtually every sector including government, religion, health, education and business. They have an immense impact on consumer trends and markets in North America, Europe and other parts of the world. After using tips from this checklist, reflect on how it changed your interaction with someone.
These are typically spelled out in the contract documents and usually require the owner and general contractor to communicate with each other through the architect.
A Some issue or another had arisen and it would probably be a month before they could start on that project, and insisted they had told someone at the general contractora€™s office.
We text, we talk on the phone and in person, we send emails and some of us in this digital age inexplicably still use the old fax machine. Sometimes a quick email is all thata€™s necessary while other instances may call for a meeting of all key personnel on the project.
These SaaS solutions can be a great tool for effective communication as long as all stakeholders have access to it, have been properly trained and are commit to using it. When you engage in oral communication, in person or over the phone, you want to be an active listener. You could miss a vital piece of information that answers your question if you are focusing solely on what you are going to say when ita€™s your turn to speak. Dona€™t wait until youa€™ve gotten back to the office or jobsite to send out an email requesting clarification on some aspect of the project because you didna€™t feel comfortable asking it at the meeting.
Avoid using jargon or terms that the people you are communicating with might not understand.
If emotions are running high, take 24 hours before sending that email so you can review and make any changes to your message before sending.
For all oral communication, make notes of what was discussed along with dates and times of these conversations.
Kendall earned his Bachelora€™s Degree in English from North Carolina State University with a minor in Business Management. Lookout for telltale signs in the person’s body language too, for hints on thoughts and feelings.
Intimacy requires opening one’s soul, which can be scary and leave the person feeling vulnerable. When angry emotions crop up, people stop listening and things can take a turn for the worse.
Hopefully, these effective communication tips will help you remember that your partner is, like any other human being, longing for you to show them that you respect and value them. Businesses lacking that back and forth are doomed to fail, as it results in a low morale and stressed customer relationships.


Training establishes the tools to both need to succeed in their roles and coaching allows for on the job assessments of productivity and guidance.
Managers who withhold information can hurt company culture and leave employees feeling excluded and distrustful. Sleeping too much or a lack of appetite may be some of the other clues that might be hinting at the possibility of depression. The architect is responsible for communicating with its consultants and the general contractor is responsible for communicating information to the suppliers and subcontractors.
The superintendent was understandably upset by this news, not only would this cause a major delay in the project, but the subcontractor had not followed the established communication chain of command. On the construction site we communicate through signs, drawings, hand signals and meetings.
Items like RFIs, change orders and daily reports are usually laid out in the contract documents with their own specific forms and submittal procedures that have to be followed.
Dona€™t just sit there and absorb the information like a digital recorder, thata€™s passive listening at best. Once the speaker has finished is the time to ask questions and get clarification on any points that remain unclear. If a more immediate response is required, read the message aloud to yourself or have someone else take a look at it to get a second opinion. If you feel the need to document this, send out a quick email to everyone involved that briefly summarizes what was discussed.
He has had articles featured in industry publications like Construction Superintendent Magazine and the Florida Engineering Society Journal. This way, no blame is communicated only the feeling or need that you want the other person to understand and consider.
Doing so will just get the ball rolling for another heated argument, giving you now two issues to resolve and things probably just got a lot nastier. In such cases, one of the best things to do is to call it quits, for now, and state that you need some time to cool off. Communication, therefore, is a process that involves at least two people — the sender and the receiver.
This helps build trust and confidence in employees so they are more willing to initiate discussions with management down the road. Text messaging and email are good for their immediacy and work well with quick updates or fact checking. Then, compare that model with current standards, identify what isn’t working, and develop correction methods.
Likewise, employees who don’t openly share information with their colleagues can create bad business and customer relations situations down the road. To be considered dysthymia the first 2 years of depressed mood can not include any episodes of major depression. The trick to the game is that the message must be passed by whispering it into the ear of the next person in line who whispers it into the next persona€™s ear, and so on, and so on, until everyone has heard it. The superintendent on a project is typically the main point of contact for the general contractor.
A I dona€™t know what the final outcome of the conversation was, but ita€™s probably safe to assume that the superintendent had to scramble around to find another subcontractor to do the work and that the initial subcontractor probably wona€™t be invited to work with the contractor again.
We compile daily reports, take photos, create requests for information (RFIs) and review change orders.
For example, if you cana€™t communicate your email message in one or two short paragraphs, or if there ends up being a lot of back and forth, it may be time to pick up the phone or schedule a quick face-to-face meeting. Try and rephrase what youa€™ve heard and understood in order to verify the information provided.
If you do this, you must call a “time out”, convene a later time to pick up the conversation, and leave the room. For communication to be successful or effective, the receiver needs to understand the sender’s message as he intended.
Phone calls work well for more detailed communication, while face to face is more effective for coaching. The messenger cannot repeat the message and the last person in line must say aloud what they heard.
Take notes on key points, dona€™t just transcribe every word they utter and make notes on details you may need clarification on. If you are working on multiple projects with the same owner or architect, focus on only one project at a time to avoid confusion. People tend to scan instead of reading emails so breaking the information up into smaller chunks makes it easier to process. It is, however, important that you share your professional opinions on a project when you feel they could be beneficial to the successful completion of a project.
The other person must agree to let you leave the room and not follow you to continue the discussion. If we can understand these and communicate accordingly, we will be successful in conveying our message. Make eye contact and provide nonverbal signals such as head nods to show that you are actively listening. A The real challenge is trying to be as detailed as possible while using as few words as necessary.
Your companya€™s expertise is part of what landed you the project, so dona€™t be afraid to speak up. Proofread all written message before sending to see if you can edit it down without altering the meaning or leaving out any critical information.



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