The courses are ideal for people already working in the industry to enhance their career prospects, with recognised qualifications for professional development, and also for people looking to work within a customer-led environment.
For people already working in Hospitality and desire to obtain recognition and qualification. The AIH Hospitality course is essential for anyone desiring to work in the Hospitality Industry. A world-class customer service course that can make a vast difference to you and your team and give each individual the personal development they deserve. This course will greatly benefit managers, supervisors and their front of house service team, each individual will acquire knowledge of product quality, speed of service and communication skills, to produce an experienced and positive team. A world-class customer service programme focused on the critical areas of management and leadership to deliver a tangible return on investment.
The programme will benefit managers and supervisors, addressing technical and communication skills, complaint handling, product knowledge, organisational aspects, selling techniques and customer expectations.
The National Skills Academy for Hospitality works closely with Disney Institute, a well respected organisation with a highly regarded professional and training approach in leadership excellence, inspirational creativity, service quality and brand loyalty.
Disney Institute is a world class trainer and gives you and your team an opportunity to learn and experience from one of the world’s most respected brands, enhancing leadership and business skills.

Experience world-class leadership development with this exclusive opportunity to attend training courses at Walt Disney World, with a behind the scenes tour and insight into this accomplished worldwide brand. The trip will take place over a five-day period with accommodation at a Walt Disney World Resort Hotel.
An inspirational course designed to help you develop exceptional management and leadership behaviours and skills. This is a three-day open or company course costing ?895 (excluding VAT) per delegate, this includes pre-psychometric test, book, CD, bag and certification. Capacity management is a systematic approach, bringing consistency into your service quality while maximising volume throughput to develop customer growth and improve profitability.
Throughout this course, the individual will look at ways to improve their business by considering new approaches, developing feasible solutions that can be put into practice to improve capacity, productivity and sales. Apply for jobs faster and get headhunted by recruiters who search our CV database - upload your CV now!
Whether you want to advertise a single job quickly and easily or search among more than 1.3 million candidates on our CV database, Caterer can help you. The contents transmit a comprehensive account of the Hospitality Industry today in addition to the necessary skills and techniques required to work in this field.

The programme will enable you and your team to gain the skills to improve performance, communication and customer service whilst creating confidence amongst the team to deliver to the highest standards. The course will give you the coaching tools to pass on the skills, training and development to your front line team, engaging your staff to deliver world class customer service. From this programme you will have the knowledge to effectively coach your team into providing a warm and friendly service, enhancing the customer experiences and gain competitive advantage. Each of the training programmes will raise your skills and knowledge, facilitating your organisation to deliver the best customer service.
Delegates will learn how take initiative, balance key priorities, develop their company mission and values whilst improving interpersonal communications. The Personal Licence Holders Award is our first step towards obtaining a premises licence so that we can offer a complete food, drinks and entertainment package.
It will enable your organisation to execute better than your competitors, exceed customer expectations and enhance your competitive advantage, and also leads to a nationally recognised qualification.

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