Assumptions are unconsciously made because of tone of voice, gestures, posture, and movement. Without a clear request many people feel upset because the other person didn’t do what they wanted. Many people barge in and use assertive communication to let the other person know what he or she did wrong.
This entry was posted in Communication, Personal Growth, Self-help and tagged effective communication skills, good listening skills. At Scrum Gathering Orlando, I ran an experiential workshop titled Improve your communication through non-verbal rapport. Amazingly, only 7% of communication is based on words while 38% is based on tonality and 55% on physiology.

The Mehrabian Study produced these numbers to quantify the importance of non-verbal communication. Caution: These exercises are here for those who attended the workshop and want to use them to help others. This exercise is about getting an internal sense of how important rapport is in conversation.
This exercise is about practicing rapport and getting a sense of what it is like for rapport to be broken. These are some of the skill that I learned as an NLP (NeuroLinguisticProgramming) Practitioner.
I strongly recommend Wauneen McMonagle Innergize Training if you are interested in building skills in this area.

I did the drawings to prepare for the session and to share information afterwards with participants. I have found Practitioner as well as Master Practioner skills to be an important part of my toolkit as an Agile Coach. Although all of the above is valid, a greater truth is that all that really matters is what you think about someone. My only tools were a flip chart and some markers, so the purpose of this post is to provide details for attendees as well as provide visibility to anyone interested in better communication.

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Comments to How to improve effective communication in the workplace


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17.10.2014 at 17:36:19

Marking the Multidraw box or telling the clerk how.


17.10.2014 at 16:16:48

The British Psychological Society and offer particular person simply because they thought of it as this.