Interpersonal communication is a communication transaction involving two or more people, specifically in a personal relationship.
Children with strong interpersonal intelligence have lots of friends and are able to create long meaningful relationships with people.
In this management course, delegates learn how to perform conflict resolution, prevent discussions from escalating into conflicts, understand psychological tactics used on them and the best way to respond, negotiate and manage their emotions. This is a course about handling difficult people, challenging situations and confrontations. This soft skills course follows on from Emotional Intelligence focusing on interpersonal skills and competencies in areas of social awareness, rapport building, empathy, understanding others, influencing, acting and so on.
This soft skills course helps delegates master the art of listening in both professional and personal settings. In this course, delegates learn how to engage in small talks in social and business settings. CHAPTER 6 Interpersonal Communication Strangers’ Conversations Briefly describe the people in the conversation?
Influencing is an interactive skill which needs lots of practicing to master and deliver naturally. Training resources is full of examples, exercises, activities and bite size training content. Delegates learn about characteristics associated with difficult people, the origin of their behaviour and how best to deal with them. Due to the nature of social intelligence, the course relies heavily on participatory exercises that encourage delegates to explore various techniques when communicating with others. It contains different examples of good and bad conversations which allow delegates to clearly see the effect of various methods. It provides a range of question types for different purposes along with examples for each type. Many areas are considered such as having the right attitude and mentality, using effective verbal and non-verbal techniques, making engaging and persuasive stories, preparing for an event where persuasion is required and preparing a written persuasive text or verbal speech. Some conversations can make us angry, upset or hopeless and is important to know how to control our actions without getting overwhelmed by these emotions.


Core topics include understanding how people perceive the world and the impact of such perceptions on their behaviour, avoiding blame when things go wrong, managing feelings, understanding the relationship between intentions and their influence and many other advanced topics. The course is full of strategies and examples that illustrate how such techniques are used in practice. Download our training resources and extend your portfolio to meet market demand and deliver state-of-the-art interactive training courses. This course is packed with exercises and guidelines based on the latest research on human psychology and academic theories on influence. Delegates are introduced to a variety of effective responses, learn how to deal with toxic words & phrases, how to resolve a confrontation, how to avoid blame games and many other topics. Whether delegates are from the same organisation, or have never met each other before, they can all benefit from this course. Interactive exercises help delegates to apply the techniques they learned and practice listening in the training course. Examples of conversations with questions are also provided to better show how each type is used in practice. Comprehensive examples are provided for all of these areas along with interactive exercises so delegates can master the skills in isolation during the course. This course also contains techniques on how to deliver bad news, how to empathise and how to apologise. People have basic needs that they fulfill through interpersonal relationships of various kinds. Your delegates can use this skill in many contexts such as sales, management, HR, team working, customer services and so on to maximise efficiency. The training resources is full of practical examples, case studies, exercises, training games and roleplays with optional extra content to adjust the pace as trainers see fit. The training resources contain all the necessary content such as course notes, training workbook, power point slides and exercise to run the course.
A variety of training exercises are also included which help delegates to learn questioning by working together in powerful, yet entertaining activities. The package includes all trainer resources and many exercises to help delegates fully learn the skills during the course.


All topics are presented with plenty of examples where delegates can easily see how the techniques covered in the course are applied in real life. There is a heavy emphasis on exercises that will help delegates learn making small talk during the course using the strategies provided. Is it possible to have meaningful meetings all the time so nobody’s time is ever wasted? The training materials come with all the exercises, instructions, slides and guidelines as necessary to guide you in conducting this training course. Affection is "the need for positive regard" on many levels from others, as well as expressing it to them. These areas are explored in detail in this course along with many exercises and interactive role plays for effective learning. Inclusion is the "desire to be part of the events and interactions around us." The desire to "feel secure and safe in our surrounding", is the need for control. Relationships are another aspect of interpersonal communication and can be analyzed as a part of the natural patterns in it.
Coming together has the following stages; initiation, experimentation, intensifying, integrating, and bonding.
Coming apart has stages also; differentiating, circumscribing, stagnating, avoiding, and termination. The positive or supportive behaviors include; description, equality, problem orientation, spontaneity, empathy, and provisionalism. The negative or defensive behaviors are; evaluation, superiority, control, strategy, neutrality, and certainty. Conflict is an expressed struggle between two or more interdependent people who perceive incompatible goals, scarce resources, and interference from others in achieving their goals. The four basic elements in conflict are; expression, interdependence, incompatibility, and interference.



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