Don’t forget to check out the 2nd Management & Leadership Quiz at the bottom of this page! Remember – these are the easy questions – the more difficult questions are at the bottom of the page!
Deming & Shewhart worked together at Bell Laboratories where the Control Chart was first introduces. Juran and Crosby both understood the value of Statistical process control, however neither specialized in its development or expansion.
Ishikawa contributed to all three of those concepts along with others like the Cause & Effect Diagram (Ishikawa Diagram). Almost every single Quality Guru stressed the importance of Continuous Improvement as a requirement for long term Quality & success.

This statement is true because change generally results in improvement, which usually results in improved customer satisfaction & financial performance. This statement is true because without change, your product or service will eventually become outdated & irrelevant.
Change generally results in improvement, which usually results in improved customer satisfaction & financial performance. Change makes employees nervous about keeping their job, which generally improves employee performance and morale.
Process improvements can be made with a paper based documentation system, and it can be made without a multitude of statisticians on staff. One common approach to overcoming barriers to quality improvement is to constantly communicate the downsides of the current approach & the benefits of the future state.

Almost all barriers to quality improvement are deficiencies in the front line employees – this is incorrect. Almost all barriers to quality improvements are deficiencies in leadership & management. At the bottom of this post, you’ll find another 45 question post-quiz, that’s a bit more challenging!

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