Effective listening and questioning within the 1 day coaching skills programme for middle managers and partners of RLF in 2007 – rolled out 4 times to cover the full partnership (company directors) and for the coaching module of the (ILM Accreditation Pending) Leadership Development Programme. Download our whitepaper “How employee engagement drives profit” to better understand the "Service-Profit Chain" concept as well as the relationship between engaged employees, customer satisfaction and superior profits. Over the past few years, mobile learning has rapidly developed and revolutionised the way we learn. To understand this better, Prosell sponsored two Aston University post graduates to conduct an independent study of mobile learning. Provide your customer services managers and supervisors with the skills to coach and develop their staff. Learn how to develop conversational selling skills and turn a conversation into a sales opportunity. Equip your sales managers with the skills to coach and develop their frontline staff on an ongoing basis. Designed for frontline retail staff, this course will equip your teams with the skills to adopt a successful conversational selling approach. Appropriate for client facing staff, this course will equip technical experts with the required skills to cross-sell other departments and harness the potential of word-of-mouth referrals.
Suitable for sales and business development teams in industries where high value, low frequency transactions are the norm. Gain the necessary skills to become an effective sales manager and develop your sales teams. This course offers a solid grounding in the basics of sales for those who are new to sales, recent graduates or people who have spent less than one year in the sales function. However, for many organisations the key questions still remain – is mobile learning here to stay? This intensive five day course ensures that your in-house trainers can confidently plan, develop and deliver customer service training programmes throughout your business. Appropriate for new call centre recruits and more experienced operators, wishing to fine-tune their skills.
Ensure they understand how they can actively contribute to lead generation and nurturing potential customers. A good workplace coach can lead to increased employee engagement, lower turnover and improved performance. This intensive five day course will ensure that your in-house trainers will be confident to plan, develop and deliver sales training programmes.
Whilst many frontline staff might not feel comfortable with what they regard as “selling” they are very happy to talk to customers, understand their needs and suggest solutions. Suitable for those moving into key account management or wishing to improve their key account management skills. Ideal for those new to sales management or for a refresher course for more experienced managers.
Because research has shown that when children are taught in a multi-sensory way which engages all of their senses simultaneously it stimulates the child’s entire brain making learning easier and improving memory retention.
It is suitable for recent graduates through to those new to a frontline role, or who have spent less than one year in customer service.


Music and Movement are a powerful teaching tool that makes learning easier and improves memory retention. It awakens the children’s minds, makes learning fun, and engages both the mind and body in active learning.  This week we are learning two new educational songs with matching movements.
In the hexagon shape song the children are learning how to read the word for hexagon, identify the shape, and count it’s sides. Here are the lyrics if you would like to join in too.  The children were busy exploring the shape of a hexagon in different ways through out the week. When they opened their hexagons up they were surprised to discover it was made up of 6 equal triangles.
They traced the outline of the triangles and colored them in.  We built on their discovery by giving the children 6 different colored triangles to see if they could build a hexagon shape out of them. We  gave the children a blank sheet of paper and asked them to build a dinosaur out of hexagons, a rectangle, and a triangle.
Reading: Diary of a worm, Diary of a Spider, recognizing and spelling the color word yellow. Music and Movement: hexagon shape song, yellow color song, Days of the week, and counting songs. Art: Triangle glue and paste activity, Dinosaur shape art, free art, tracing and coloring triangles and hexagonsScience: Mixing up compost for the garden, bean plant life cycle story, and observing just how fast the garden is growing! It is always amazing for us to see where all our former graduates are and all they are accomplishing. The knowledge, confidence and good social skills they have gained here has led many of them to not only succeed in School but also in Dance, Sports, Art, Gymnastics, Drama, and the Girl and Boy Scouts.
Many of our students are already in High School and their parents still say they are at the top of their class. They  wore a cap and gown to receive their certificates and then ended the ceremony with glee by tossing their hats high into the air. We are so proud of all you have learned and of how confident, and responsible you too have become.
Kindergarten better get ready for you because you are more than ready for Kindergarten.Choo Choo, we have come to the end of our Alphabet Train and the children know so much more about all of the letters from A-Z.
The children are learning to identify, spell, and write the color word for yellow all in an interactive song to help memory retention.  We hope you all have a Happy Father’s Day.
The children worked all week on making cards and  hand print trees for their Dads.  Pirates Ahoy June 16- 20, 2014Ahoy, Mateys!
We will be using a pirate theme as a jumping off point to explore counting, science, reading, and geography through play and hands-on learning all Summer long. Each week we will pick a different ocean animal to focus on at Science Class and we will learn about it’s different traits and habits. The children watched science clips through out the week as we explored the fascinating lives of different kinds of sharks. We learned about leopard sharks that are spotted all over, great white sharks, and even the prehistoric shark Megalodon who was over 50 ft.
Ralphie visited a museum down in San Diego this weekend and the Museum Staff held up a big tooth and asked if any one knew who the tooth belonged to.


It is always great to see that the children are not only learning new knowledge but are also able to apply that knowledge to new situations. We have such a smart group of children and they are all really advancing together as a group.
Since our Fiesta Day in May the children have been practicing counting in English and in Spanish. The children are starting out learning to count from 1-10 in Spanish and we will see how high they can go. Asher and Catalina are proud to help teach their friends to count to 10 in Spanish and are eager to learn how to count higher. On Math Mondays we are practicing counting in Spanish along with our favorite Sesame Street Count. The children made the cutest pirates this week running around with all their pirate hats on. The little pirates kept busy counting shark teeth during Math and painting the deep blue sea with water colors at Art.
Victoria brought in her special sea shells from Florida to show her friends and we used the opportunity to show the children where the state is on the map.
If you get the chance now is the perfect time to take your child to the aquarium or the beach to further enrich your child’s learning experience. We connected to the web with our Smart TV and watched a marine biologist feed an octopus at the Monterey Bay Aquarium. The octopus uses the suckers to catch and taste it’s food and even wrapped it’s tentacles around the marine biologist’s arm.  The children are so interested that we will continue learning more about the octopus and the rest of the cephalopod family next week. This week the children have been engaging in activities that help them improve their large motor skills, the big movements that involve the muscles of the arms, legs, torso, and feet. We played soccer this week and the children watched a few minutes of the world cup to see how the game is played.
The children are excited to watch her eat and grow and we will be incorporating her into our Science Program. The aim of the game was to make it all the way across without falling into the “shark infested water” below. They had a lot of fun with the pretend play and it was good way to practice their balancing skills. We had a surprise visit on Monday from two of our former students Mia,  almost 7 years old and Jesse, 4. Mia graduated from our preschool program and then entered into her Kindergarten year at a private international school in South Korea where both of her parents who are U.S.
The children were excited to meet people who live in Asia and Mia was happy to be a special speaker about the continent she lives on.
Thomas and Amy, their parents said, “We love Korea but we miss Bubby’s.” Our preschool program helps lay a good foundation and gives our students the confidence needed for future success even if it is on the other side of the world!   ? ?      Copyright 2011 A Happy Daycare.



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