Dallas, September 20, 2012 – UniFocus is pleased to announce that it has expanded its training program to include a variety of courses in its state-of-the-art facility located at the company’s headquarters in Dallas (Carrollton), Texas.
Other upcoming on-site classes include Principles of Labor Management, Managing Change, Managing Conflict and Train-the-Trainer. High performing leaders drive high performing teams and help create successful organizations.
We have over 600+ online management training courses available and offer training programs.
Understand the importance of framing communication in terms of a manager’s interests. A good supervisor understands the role of delegation in time management, resource utilization, job satisfaction and overall team productivity. The program shows managers how to coach and improve the attitudes and performance of their team members. It focuses on interpersonal skills, emphasizing communication and improvement of management skills by using behavior modeling. Developing and Coaching Others is about how managers can effectively and successfully develop and coach their team leaders to become better and more consistent performers. Essential Skills of Communicating (ESC) provides the tools necessary to develop clear, concise messages. Essential Skills of Leadership (ESL) is the first step to developing successful managers and team leaders. Provides the tools necessary to recognize and to address poor work habits – even those of a team member who may be successful in his or her job. Understand why change happens, how people react to it, and how to support as teams struggle with it.
This interactive online skill builder will assist in understanding, recognizing and appreciating that cultural diversity means being different from others and learning how to celebrate those differences once they are identified. This kit provides you all the materials and information you need to teach your own employee retention program.
Delivering Customer Focused Service is an interactive customer service online skill builder allows for the analyzing of the skills and strategies used every day on the job, to identify techniques performed well, and develop ways to do even better.

We are available in Atlanta, Arizona (Phoenix, Tucson, Mesa), California customer service training in Los Angeles, San Diego, San Jose, San Francisco, Fresno, Sacramento and healthcare management workshops in Long Beach. Our leadership development courses help managers and team leaders maximize their effectiveness and better understand what it takes to build, develop, and grow exceptional team work.
For maximum benefit, it is recommended that learners first experience the two foundation modules, Essential Skills of Leadership and Essential Skills of Communicating prior to taking this course. The program will help your managers learn the specifics of how they can effectively impact the learning process and coaching moments of their teams to make the difference.
By involving team members in performance discussions and gaining their commitment to behavioral change, managers and supervisors can turn a potentially negative interaction into a positive developmental step. Focusing on communication as a two-way process, the program can help even experienced managers improve their messages by making them clear, well organized and aimed at the needs and interests of the listener.
By focusing on three critical management skills, the program establishes a methodology for productive interactions between team members and team leaders. By focusing on the negative behavior and gaining the individual’s acceptance and commitment to change, the manager effectively addresses the issue before it develops into a disciplinary problem for everyone on the team. Identify and set performance standards that are specific, measurable, attainable, results oriented, and time-framed, using concrete active language. Recognize the positive and negative impacts of conflicts and leverage it to everyone’s advantage. Retaining Winning Talent is a workshop that focuses on one of the most important assets of any organization – its team leaders and their impact on retaining key team members.
Successful hiring is a structured process that begins with a clear, well defined and justified definition.
During this training, you will learn the guidelines for delivering customer focused service including understanding your role as a professional.
Texas is one of our favorite states so there are hospitality training programs in Houston, San Antonio, Dallas, Austin, Ft. Partnered with survey feedback systems for guest satisfaction, employee engagement, meeting planners, and multi-dimensional mystery evaluations we evaluate the way you do business and help drive success. Our training courses can be delivered online, in the classroom or you can order our facilitator kits.

Managers and supervisors will learn the specifics of how they can effectively impact the learning process and use coaching moments to make the difference. Leaders develop the skills needed to address problem behavior while preserving the individual’s self-respect.
By developing the essential skills of communicating, managers improve relations with their team members and increase productivity.
Establish time limits for standards and negotiate for standards that address desired results and team members’ capabilities. Gain team member participation in and agreement with assessment; and their commitment to the change needed to improve performance.
Plan for follow-up sessions that support the process and reinforce personal and organizational goals. Research shows that while some customer experiences are negative and memorable for the wrong reason.
We can also provide you a branded online campus, where participants go to complete online courses.
Neither “negative” nor “neutral” experiences help your organization develop the kind of long-term customer relationships you need to be successful.
The online campus allows organizations to integrate and manage its own learning management system. It focuses on interpersonal skills, emphasizing communication and improvement of management skills by using behavior modeling. Online management course available. Workshops and certification can be taught in Tampa, Florida, Gainesville, Florida, Chicago, and Louisville, KY, DISC and Baltimore, MD, DISC certification classes are possible as DISC training in Boston, MA, and Detroit, MI.
DISC behavior training in cities such as Omaha, Las Vegas, Albuquerque, and North Carolina (Charlotte customer service, Durham and Raleigh management training, RTP) classes.
Wherever you are, we are available for customer training and management development training.

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