Please select a My Cloud or My Book Live storage device to display that device's instructions.
Once inside the Dashboard, go to Settings, which is located on the top-right of the screen. You may need to access your router's IP table to obtain the range allowed by your specific model router.
The Netmask and Gateway can be obtained from a PC's network settings Local Network Status screen's Details area as shown below. Once the router's port forwarding has been configured, access the Dashboard on the My Cloud to verify that the ports have been properly forwarded. The Remote Backup utility on the My Cloud Mirror requires to have Ports 22 and 873 forwarded to the My Cloud in order to work. You may need to access the IP table on the router being used to obtain the range allowed by that specific router.
A warning will display, reminding that an invalid Static IP may render the My Cloud inaccessible.


Once the static network values have been set, navigate to the General option under the Settings tab, and scroll down to Cloud Access. Once the static network values have been set, navigate to the Network option under the Settings tab.
Assign a permanent address to the My Book Live under IP Address This address will be the same address that you will assign in your router. You may need to access your routers IP table to obtain the range allowed by your specific model router. The 'Netmask' and 'Gateway' can be obtained from your PC's network settings Local Network Status screen support tab as shown below. Make sure that remote access is enabled (checkbox is checked), then change the connection option to Manual.
For the remainder of this document we will use the example of setting WD 2go port 1 to 8080 and WD 2go port 2 to 8443. Once you have configured your router for port forwarding, access your My Book Live's Dashboard again to verify you have properly forwarded the ports.


If the information needed is not in the steps below, please Contact Us for additional assistance. Please ensure to follow the steps listed below and add said ports if using Remote Backup with the device. For assistance accessing the Dashboard, please see Answer ID 10420: How to access the Dashboard on a My Cloud.
For assistance doing this, please see Answer ID 5871: How to access the Dashboard on a My Book Live or My Book Live Duo.
For information on how to Reset a My Cloud device, please see Answer ID 10432: How to reset a My Cloud device.



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