Bank Negara Malaysia governor Zeti Akhtar Aziz speaks during a news conference at their headquarters in Kuala Lumpur on August 21, 2013. In making the call, she said talent development and its management would need to be accorded an even greater priority than previously, on account of two significant shifts that would fundamentally affect human capital.
Zeti, who is also the Chairman for AIF, said these emerging changes have warranted new approaches to human capital development and management. The challenge in recruiting and retaining the right talent has also become increasingly more competitive, and is particularly acute in the financial sector, she said.
There will possibly be new international reserve currencies and a greater network of financial institutions that originate from an increasing number of countries from different parts of the world, she said. At the regional level, she said, the Asian region has become more cohesive with regional financial integration intensifying to facilitate a more efficient allocation of financial resources in the region, while at the national level, the landscape has also been significantly transformed to become more liberalised and more market oriented with greater adoption of technology. Meanwhile, emerging economies such as Malaysia need the right talent for the current environment, she said.
The potential for retention has become challenging with the motivation of the workforce now becoming highly different. The changing face of talent, the new generation of talent coming on stream and its different nature and character also present new challenges for human capital management, said Zeti. For the ultimate up-to-date Optus experience, take a minute to upgrade your browser Click here to upgrade. If you ask your staff what they want for Christmas, they will probably say cash, a pay rise or a promotion. Christmas is a great time to make an impression on your clients that can help to secure the relationship into the new year. Let's assume that you already know that going into business isn't a walk in the park and that most businesses fail within five years.
Perhaps one of the most well-known sayings in business is "those who fail to plan are planning to fail". For thousands of years, mothers have run home-based businesses producing everything from cottage crafts to gourmet foods.
Non-disclosure agreements (NDA) are an important tool to help small businesses protect intellectual property (IP) or trade secrets.
Should a business specialise in one particular product or service, or become a one-stop shop that offers the widest range? The idea that the customer is always right is responsible for the success of numerous businesses. How to create a customer service strategy that guides all employees in providing the best customer service possible. Is it necessary for account managers to be on call at all hours, ready to answer a client's every need at any time? An awesome employer is often the difference between a productivity powerhouse and a revolving-door workplace. Let's face it - the modern office is a byproduct of the industrial revolution, which saw people more as machines than living organisms.
Setting up your own business can be a daunting prospect and going through a stack of legal processes is no exception. When it comes to running your own small business, there are some very cool upsides to balance out the risks.


It seems the concept of the nine-to-five workday has gone the way of the dinosaur in recent years, as technology has stretched the workplace beyond the traditional office environment.
We can tailor an all-of-business solution, with industry leading products and intuitive services.
Wea€™re on hand with tech support, management tools and in-depth advice across your Optus services.
Ita€™s also one of the few times you can legitimately give something to your clients without being accused of graft, bribery or flattery. There are still a few questions you should answer before trading in your current boss for that lunatic in the mirror. Whether it's a poor return on a marketing investment, a partnership explosion or a financial hurdle, setbacks are inevitable.
For a long time, smaller operators have been able to continue without having to do too much, continuing to manage using invoice books and the yellow pages for marketing. Business statistics would appear to support this idea, with nine out of 10 businesses closing within 10 years.
Mums have been midwives, healers, butchers, fishmongers, grocers, tavern keepers, writers, artists and so much more. A repeat customer saves business significant money on customer acquisition and service costs as well as being a powerful brand ambassador. Sure, they can be annoying, demanding, unreasonable and tiresome, but the key is in understanding what a pushy customer really wants and learning how to give it to them. The truism that it takes months to find a customer and seconds to lose one has never been more accurate. But the problems start when the promise, often pinned up on walls and elevators in the workplace, fails to match the reality. Great bosses have higher staff retention, more innovative and productive teams, better business outcomes and they enjoy their work. Tightly packed grey cubicles, harsh fluorescent lighting and a plastic pot plant are pretty much the norm.
Many small-to-medium enterprises (SMEs) can offer the sort of work-life balance, flexibility, personal care and opportunities for growth and advancement that bigger businesses just cana€™t match.
Unfortunately in the rush to go to market, many business owners forget to tick off some crucial legal basics. You start out full of optimism, knowing that combining your skills and strengths will create a formidable team, 'till death do you part'.
Sure there are pitfalls to running your own business - no paid holidays, no overtime, high workplace stress, and the boss can be a real slave driver (that's you!).
When a stockbroker was filmed live on television looking at revealing pictures of model Miranda Kerr while his colleague was being interviewed, you can bet he wished he had his own private office rather than an open plan one. Newton's third law of motion states, "To every action there is always an equal and opposite reaction." It's just as true with people.
Most people wouldn't dream of entering into a contractual arrangement without a clearly written document that specifies the rights and responsibilities of all parties, yet this basic step is still overlooked by some employers.
However, in many respects, big data is an evolution of previous buzzwords such as a€?business intelligencea€™ and good old-fashioned market research and analysis. Do you give every employee the same gift to avoid jealously, or will that leave them feeling that you cana€™t be bothered individualising them?


The trick is in getting the right gift a€“ one that isna€™t over the top but also isna€™t seen as cheap.
But they can also provide some of the biggest and best personal and professional breakthroughs, if you allow them.
Whatever you make is all yours, you can enjoy greater flexibility, you take holidays when you want and no one is telling you what to do, right?
Being a 'mumpreneur' isn't new - it's just got a new name and a whole lot of new potential. However, figuring out when to make the call can be as simple as understanding the five reasons for calling in the big guns. Owning a business is the dream of many Australians, but do you buy an independent one or go down the franchise path?
But in an age when customers blog, tweet and text about their experiences in real-time, these independent reviews, assessments and spontaneous protests serve as critical feedback for companies. Social media and online review sites can quickly amplify a single customer's bad customer service experience and inflict significant damage on your business. But partnerships can be fraught with tension, stress and financial problems, and sometimes you discover your goals are far apart. So why do people keep trying to become business owners, and why do those who have had their own businesses often go back to 'paid work' kicking and screaming?
That doesn't mean we can't get more from our employees at those times when we really need it. Most people know that too much stress isn't good for us, but what might surprise you is that too little is also detrimental. So how do we send them away with that warm fuzzy a€?I love my joba€? feeling that will see them through the inevitable holiday ruminations of a€?Is this really what I want to do with my life?a€? Here are a few ideas to get your staff to return to work all fired up for the year to come. We want our clients to feel like we have taken the time to put some real thought into it, and that it reflects the value we place on our professional relationship with them. Each type has its own pros and cons and what works best for you will depend largely on your personality and business goals.
Achieving and maintaining customer satisfaction requires discipline, focus and a commitment to four key service fundamentals. The idea that the customer is always right has transcended time and is responsible for the success of numerous businesses, including the Ritz Hotel chain and Wanamaker's department stores, which revolutionised retail in the early 1800s. Major companies now emphasise the importance of their customer service strategies not only when marketing to customers, but also when speaking to investors, underlining the impact customer service can have on a company's bottom line. Research indicates that most people perform at their best, and feel their best, when they are under some degree of pressure.
But once you're in the world of freelancing or consulting as a one-man operation, issues of flow start to arise and create stress. The phrase is most commonly attributed to Marshall Field, an American retailer who coined the principle 'give them what they want'.
That doesn't mean that they aren't all leaders in their own right, or at least capable of it.



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