In our experience, these projects do not meet expectations and have a high degree of failure because organizations did not take the time to fully plan and define the project in the beginning. Statement of Work (SOW) management is the key to bringing these important projects in on time and on budget.
Mark Young is the senior vice president of the Human Capital Practice for Synergy Services. The opinions expressed by guest authors do not necessarily reflect the positions of Staffing Industry Analysts.
Key Performance Indicators are quantifiable measurements that reflect the critical success factors of an organization. Thus before any Key Performance Indicators are selected, it is vital to identify what the organization’s goal is, which are in turn dependent upon the its mission and its stakeholders. The application of Key Performance Indicators provides business executives with a high-level, real-time view of the progress of a company. For a Key Performance Indicator to be of any value there must be a way to accurately define and measure it. Considerations regarding how a Key Performance Indicator is to be measured should also be established in advance. After the Key Performance Indicator has been defined and a way to measure it has also been determined, a clear target has to be demarcated which should be understandable by everyone. Here it is needless to say that to achieve a particular target level of Key Performance Indicator for a company, every department has to work in synergy towards it.


It is important that after Key Performance Indicators and their relative components have been identified, they should be used as a performance management tool.
The Balanced Scorecard is a conceptual framework enabling an organization to clarify its vision and strategy, thus effectively translating them into action. Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. Unfortunately, many of these projects do not meet their objectives and lead to significant cost overruns. No matter the size, scope or budget of the project or program, creating a well-defined SOW forms the foundation for success by providing the basis from which both parties can effectively manage the project, while supporting a compliant, independent engagement between the two parties. He is certified as a Senior Professional of Human Resources (SPHR) and is an accredited Certified Contingent Workforce Professional (CCWP).
Thus while monitoring profitability and cash flows, a business also need to keep its Key Performance Indicators (KPI) under a tight check.
Based on beforehand agreed measures, they reveal a high-level snapshot of the organization.
This is so because a KPI may meet the criteria of reflecting the organizational goal, which may for instance pertain to being the most popular company. Definitions as to exactly how the indicator is to be calculated and whether it is to be measured in dollar amounts or units should also be specified. The target should also be specific so that every individual can take actions towards accomplishing it.


For this purpose, all the units of an organization need to define their respective KPIs which should in turn work towards accomplishing the overall KPIs of the organization.
Best ways to represent variance (from the target levels) should be defined, eventually making sure that everyone in the organization is focused towards meeting target levels of the Key Performance Indicators. Here we will discuss the major risk factor involved in Project Management,role and responsibilities of Project Team and opportunities. They vary depending on the kind of organization they characterize; for instance a business may have a KPI as the annual sales volume, while KPIs of a social service organization may have to do more with the number of people helped out. They may be sales figures (global or regional), trends over time, supply chain information or any other long-term consideration which may be essential in gauging the health of the organization. However, since a company’s popularity can not be measured or compared to others, therefore the KPI would be useless. Moreover, it is imperative that the organization then sticks to these definitions from year to year in order to allow for annual comparisons. However, it should be noted that Key Performance Indicators should not only reflect the organizational goals but should also be quantifiable.



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