Many job seekers would like to see some sample interview questions and answers, that's why I list some most asked questions with answers here. The scope of quality assurance is generally limited to those activities under the direct control of the organization; important activities such as transportation, storage, installation, and service are typically either ignored or given little attention. Quality must be viewed from the customer’s perspective, not as conformance to self-imposed requirements. The TQS makes it clear that the quality specialist shares responsibility for quality with many others in the company. Project quality management is the aspect of project management that focuses on ensuring that project and product requirements are met and validated.
The quality of a project is the degree to which the project meets pre-defined requirements.
PMI recommends that projects should comply with the International Organization for Standardization (ISO) in their quality management processes. Plan quality management involves identifying the requirements and how the project will demonstrate compliance with the requirements.
There are a lot of tools and techniques that are used in the plan quality management process.
Cost benefit analysis—This involves comparing the costs of a quality activity to its benefits. Cost of quality—The cost of quality of a project is the total of the costs of conformance (prevention and appraisal costs) and non-conformance (internal and external costs). Cause and effect diagrams—Also known as fishbone diagrams (because they look like a fishbone) or Ishikawa diagrams (because of the name of the inventor, Kaoru Ishikawa); they are used to link the undesirable effect on a project to an assignable cause. Flowcharts—Flowcharts are also called process diagrams: They are used to show the order of operation of activities. Checksheets—They are used as checklists in gathering attributes that are used in performing inspection. Histograms—These are bar charts used to describe the dispersion and shape of statistical distributions.
Control chart—A control chart is used to show the stability and predictability of a process.
Benchmarking—This involves comparing a project to comparable project (usually standard) to determine standards and measure performance. Quality assurance seeks to ensure that the output of the project (whether finished or unfinished) will meet the project requirements.
The inputs of the process are the quality management plan, quality metrics, and process improvement plan (all from the plan quality process) and the quality control measurements (from the control quality process). The quality assurance uses all of the tools and techniques used in the plan quality management and control quality processes. This is the process of measuring quality in order to assess performance and recommend necessary changes. Validating that project deliverables meet the project requirements specified by the stakeholders (in the collect requirements process).
The inputs to this process include the project management plan, quality check lists, quality metrics, work performance data, and the deliverables of the project.
Inspection—This involves examining of the deliverables to ensure that they conform to requirements.
The outputs of the control quality process include quality control measurements and validated change requests. Tolulope Ogunsina is a consultant that loves solving challenging problems using technology.
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With our unique combination of management, systems engineering and human factors integration skills and experience, we can maximise the benefit of your quality management systems by understanding the way your work is done. Our consultants are trained and experienced in developing and improving processes for meeting quality requirements for highly technical work in regulated industries. We can independently assess your processes against ISO 9001:2008, CENELEC 50126 and 50128, and IEC 61508. Process Definition We can help you define and document processes which support your business and quality management systems.
To deliver accurate solution, various checklists must be made to manage the Internal Process.
Reporting Standards must be established to verify quality measurements on a periodic basis, to check whether quality outcomes are being met and the quality trends are in control.
A complete implementation of a Quality Management System will ensure that the customer is satisfied not just by meeting their requirements but exceed their expectations.

It allows companies to detect any defects during the developmental stage and remove them before delivering to the customer.
Quality control or feedback surveys can be distributed to customers, to monitor satisfaction level. Following the planned procedure, right from the beginning, time wasted for rework can be greatly minimized. To determine if the quality process is being managed effectively and being followed efficiently, regular performance review can be done through internal audits and meetings.
Increase in the market base of an Organization, hugely depends on the demand for the product. Every Organization must be loyal to its Customers, by ensuring the quality of the product and by building a loyal relationship with the Customers. A company which is trying to improve its quality demands the same level of improvement from all its inputs. Quality gives the value to your product or service, which will make it sustainable in the competing market.
Reduced or less rework, and fewer mistakes, actually reduces the cost of product development and marketing.
Quality Management ensures that your customer’s always receive the product that exceeds their expectation and decreases the time to market. Implementation of the Quality Management in a Product Lifecycle will actually deal with the root cause of the problems, by decreasing rework, manpower usage, and increasing productivity, process improvement, providing better Customer Satisfaction and thus retaining the customer’s in the existing competitive market. The answer is clear if we have some background about quality management, and we can build a quality management system (QMS). The definition of quality usually differs from the view of each stakeholder ( people with some stake or concern in the process). Figures 2 through 4 show that the added capability needed to build a more difficult product can come through different combinations of improving people, process, or both. Yet a quality advantage often cannot be obtained only by soliciting customer input, since customers usually are not aware of potential innovations. For a country so lacking in raw materials, the inability to sell finished goods for export also meant an inability to earn foreign currency and hence an inability to buy the materials needed to create an upward spiral of industrial development. It was stimulated by the need to compete in the global market where higher quality, lower cost, and more rapid development are essential to market leadership. In the previous posts, we discussed project scope management, project time management, and project cost management. ISO concepts include continuous improvement (Kaizen), customer satisfaction, prevention over inspection, management responsibility, and cost of quality.
The goal for a project manager is to minimize the total costs of quality by ensuring that reworks and repairs are minimized. These are the tools that focus on continuous improvement cycle of quality (Plan – Do – Check – Act).
If you have ever worked as a programmer or an operations specialist, you should be familiar with flowcharts. For a project manager, histograms are extremely useful communication tools for communicating with stakeholders and describing quality issues at a glance.
It is used to show the relationship between a dependent variable (shown on the Y-axis) and an independent variable (shown on the x-axis). In quality management, it is used to determine the number of tests that would be carried out and their effect on cost of quality. In planning quality management, a project manager has to decide on the sample size and frequency to be used in statistical sampling with the team. It is an execution process that ensures that attention is paid to the continuous process improvement while the project is being carried out. Additional tools and techniques used in this process include quality audits and process analysis. The goal of this inspection is to validate of the deliverables; it is usually conducted by the project manager and the person assigned to the task. We understand how ISO9001 requirements can be integrated with industry-specific regulations and standards, and we understand how processes need to work to achieve the right balance between flexibility, cost and risk. When we provide a quality product or quality service to a customer, it is not only a business but it is also important to maintain a good relationship with customers. Quality should be eventually mingled with the processes and should not be brought just into the final product.
Businesses can take this information and improve (or maintain) their customer service efforts. Every business has documented procedures for dealing with actual and potential non-conformances (problems involving suppliers, customers or internal problems). This planning eventually leads for the processes to be split up between the right persons at the right time. The meetings can deal with present and past problems, records the activities, resulting decisions and thus monitors the effectiveness of the meeting, thereby proving to be an efficient operation. Workers motivated by the company welfare, responsibility and leadership will have a high morale on achieving a good amount of quality improvement.
Being a quality product generates more revenue, which will reflect on the employer productivity.

It’s a total solution for quality policy, quality assurance, quality controlling, quality improvement.
We can refer to some starndard or guidlines to implement it: CMMi, ISO9000, TQM, six-sigma, lean. Specifications are developed by the designers, often with only a vague idea of what customers really want. The result is that quality assurance may present a rosy picture, even while quality problems are putting the firm out of business.
41.7), At the end of World War II, the former Japanese military and political leaders were no longer in power, having been replaced in large part by relatively young industrialists who wanted Japan to advance as an industrialized country and not to fall back into the old agricultural economy of the type prevalent in some parts of developing countries.
Today TQM is considered a fundamental requirement for any organization to compete, let alone lead, in its market.
In this article, we will explore another integral part of project management: project quality management. The inputs of the project include the project management plan (which contains the schedule, scope and cost baselines), the stakeholder and risk registers, and the requirements definition (from the scope management process). In some rare cases, the cost of non-conformance might be lower than the cost of performance.
The major outputs are the quality management plan (obviously), quality check lists, and quality metrics. The deliverables that are verified in the control quality process serve as inputs to the verify scope process, where the deliverables are formally accepted. We are pragmatic in our approach, but at the same time we truly believe good quality management systems, used in earnest, can really help organisations and projects be successful.
This will readily help in reducing the failures in early stages and prove to be successful in the market.
Companies need to continually gather information by means of focus group, market surveys, and customer interview in order to stay in tune what customers want. Having the proper documentation from beginning to end ensures consistency in producing good quality products and services. This leads to increased productivity, and saves the cost on rework, increasing the revenue.
Thus there is less loss on capital and opportunity cost, paving way for a considerable increase in profit. Also, the organization’s management becomes more aware of an individual’s work environment.
It needs to build a working environment focusing on quality where people can feel proud to join in the processes to create higher quality products. So the answer for Who will help us increasing quality is all people in a company. This quality revolution has been taking place in Japan since the early 1950s as the result of efforts to apply the concepts and techniques of statistical quality control on a company wide scale.
It is a way of planning, organizing, and understanding each activity of the process and removing all the unnecessary steps routinely followed in the organization. As long as the predefined requirements are met, the quality of the project has not been compromised. Other important inputs to the process are external environmental factors (rules, standards that are applicable to the project environment) and historical lessons from previous projects. In this case, the project manager should liaise with the project sponsor and the clients in order to determine the next course of action for the project. For repetitive processes, the LCL and UCL are usually set at ±3 standard deviation around the mean. Also, since most of the tools help improve processes, the process improvement plan is an output of this process. Other outputs of the control quality process include updates to the project management plan, project documents, and organizational process assets.
It is equally beneficial when job knowledge and adequate training provide the basis for consistency. TQM is a philosophy that makes quality values the driving force behind leadership, design, planning, and improvement in activities. Who and how to assure quality if members already tried their best but the product output is casehard to be judged ? Why Audit?6.If an employee is doing something different then the procedure, what action should be taken against the employee?
If a project sets out to create Celeron microprocessors, as long as the defined requirements are met, the project quality is intact. However, if a project was set up to create Pentium processors and the end product has a lower grade, then the quality has been compromised. Identify key goals, tasks, job specs and attributes for quality positions then ask question: how to do, how to become …2. Always ask by yourself: what are quality management proofs that are required for this position?4.

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Comments to Quality management seminars


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