Softskills is a California based training company that specializes in Customer Relationship Management (CRM) and soft skills training to corporations, colleges and nonprofit organizations.
Softskills is led by Meena Datta, the President of the Company with over 20 years experience in the call center and customer service industry. Meena has traveled extensively in Asia, Europe and the Caribbean and has lived and worked in different cultures where she has helped her clients improve communication skills and performance goals. Here are two communication exercises that can significantly improve the quality of your relationships. What You Need to Know: Structured dialog is something you can do with a co-worker, friend, spouse, family member or someone new you meet. Get in a habit of communicating your trust distinctions all the time but be very careful not to over promise and under deliver. The type of situational leadership style you use will be based on your followers maturity level. Relationship behavior refers to the amount of two-way communication the leader uses with his followers.
Q: Why are relationships so important that you created a nonprofit organization to teach relationship skills? Emotional Mastery: The Secret to Incredible RelatingThis audio file explains how to become the master of your emotions and how emotional mastery enhances relationships.
She has taught training courses in customer service departments and helped them achieve their goals.
Observe the difference between conversations where you are practicing structured dialog alone and where you have shared the exercise with the person you are talking to so they can practice too.
Invite people to tell their story and once they do, accept the story with removal of judgment and thank them for it.


Some require discipline like being a good listener, eating healthy all the time or being someone's mentor. Our culture needs to embrace these skills as the fourth “R.” There are amazing benefits of maintaining and developing good relationships.
She has catered to the needs of the hospitality, healthcare, newspaper, and software industries.
She has her Masters Degree in Administrative Science from the University of Alabama and an undergraduate degree in English (Honors) from the University of Delhi, India.
Examples: Most meaningful childhood moments -- or -- What do you like to do and how did you discover this passion?
You can trust someone is going to be on time after they have showed up more than three times in a row on time.
Based on her diversified experience, she has devised a path-breaking curriculum and training methodology that serves the needs of clients who want to retain and expand their customer pool. She also has an Advance Professional Certification in Instructional Design from California State University in Northridge. You can trust that someone is an expert in their field after they have giving you useful information several times. If you are not prepared to follow up with action then don't communicate your trust distinctions until you are sure.
It’s how those disagreements are handled that is the key to the health of the relationship.Getting Closure After a BreakupThe end of a relationship can leave nagging, unanswered questions. Meena's corporate experience blended with her expertise in understanding international cultures gives her a unique edge over others in meeting the challenges of the training industry.
You can trust a friend to be a good listener after they have made time for you over and over again when reached out to them to talk.


And the skills required to have healthy relationships translates into a better society with less human suffering and more empathy.
It will most likely to be an awkward conversation if you try to ask someone, "How can I trust you?" before there has been time for any behavior patterns to be observed.
However communicating your distinctions of trust and then following up with action to support the distinction is the most effective way to establish yourself as trustworthy. Building trust after trust has been broken takes more time and effort and in many cases ends the relationship for many people because the challenge may seem too overwhelming.
But forgiveness is also a gift we give ourselves—a gift that provides considerable physical and psychological benefits to the giver.Your Relationship: Healthy or Unhealthy?When you think about your current relationship, how do you feel? Ed Gray discusses the benefits of having a mentor couple to help you in your relationship.How can I tell if my partner is really committed to me?In this video, Dr. Scott Stanley talks about how you can tell if your partner is really committed to you.How can I tell if my relationship will last?Dr. Sue Johnson talks about how you can tell if your relationship will stand the test of time.How can we avoid infidelity in our relationship?In this video, Dr.
Other ResourcesCould You Be Sabotaging Your Own Relationship?When times get rough, it is easier to focus on what your partner is doing that is creating difficulty for both of you.



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