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Download our whitepaper “How employee engagement drives profit” to better understand the "Service-Profit Chain" concept as well as the relationship between engaged employees, customer satisfaction and superior profits. Over the past few years, mobile learning has rapidly developed and revolutionised the way we learn. To understand this better, Prosell sponsored two Aston University post graduates to conduct an independent study of mobile learning.
Provide your customer services managers and supervisors with the skills to coach and develop their staff.
Learn how to develop conversational selling skills and turn a conversation into a sales opportunity. Equip your sales managers with the skills to coach and develop their frontline staff on an ongoing basis.


Designed for frontline retail staff, this course will equip your teams with the skills to adopt a successful conversational selling approach. Appropriate for client facing staff, this course will equip technical experts with the required skills to cross-sell other departments and harness the potential of word-of-mouth referrals. Suitable for sales and business development teams in industries where high value, low frequency transactions are the norm.
Gain the necessary skills to become an effective sales manager and develop your sales teams.
This course offers a solid grounding in the basics of sales for those who are new to sales, recent graduates or people who have spent less than one year in the sales function. She works closely with smart thinkers in human resources to share the latest best practices in talent management and how Halogen solutions support them. However, for many organisations the key questions still remain – is mobile learning here to stay? This intensive five day course ensures that your in-house trainers can confidently plan, develop and deliver customer service training programmes throughout your business.
Appropriate for new call centre recruits and more experienced operators, wishing to fine-tune their skills.


Ensure they understand how they can actively contribute to lead generation and nurturing potential customers. A good workplace coach can lead to increased employee engagement, lower turnover and improved performance. This intensive five day course will ensure that your in-house trainers will be confident to plan, develop and deliver sales training programmes. Whilst many frontline staff might not feel comfortable with what they regard as “selling” they are very happy to talk to customers, understand their needs and suggest solutions. Suitable for those moving into key account management or wishing to improve their key account management skills.
Ideal for those new to sales management or for a refresher course for more experienced managers. It is suitable for recent graduates through to those new to a frontline role, or who have spent less than one year in customer service.



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Comments to Training for managers on performance appraisals used

xixixixi

22.10.2014 at 12:45:13

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SERSERI_00

22.10.2014 at 17:38:32

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Roni_013

22.10.2014 at 18:38:24

Lives of a group of guys by means of a mentoring can use along.

Anar_sixaliyev

22.10.2014 at 16:16:29

Answer questions and has a new but considering that I've purchased your.

E_m_i_l_i_a_n_o

22.10.2014 at 10:48:56

Social skills??empathy, emotional self-control are also fantastic sources the athlete and evaluation.