I'm an online facilitator, currently working on the Ultraversity workplace degree programme. Communication takes up a considerable amount of facilitator time - during a recent 3 day break, I decided to deal only with messages from researchers which needed my personal attention, and noticed that I spent an average of 3 hours a day in reading and replying. The most commonly used forms of communication with researchers can be divided into synchronous and asynchronous modes. From this analysis, it seems that to optimise communication the emphasis should be on asynchronous modes using the online communities or the resource tools. Conventional wisdom tells us that face to face communication is more effective than other types of communication such as telephone or email. The argument in favor of face time is that telephone or email communication lacks important nonverbal cues to help us understand the message. There have been several studies aimed at trying to determine how much influence nonverbal cues have on getting the message. Even though we lack an all encompassing nonverbal communication study, all the individual studies point to a common finding. As people continue to increase their use of cell phones, email and texting, what's happening to communication?
The chart below shows a comparison of face to face communication with other types of communication. In this chart you can see why communication effectiveness may decline as fewer cues are available to help understand what is being said. Videoconferencing and web conferencing are almost as effective as face to face communication. The remaining types of communication on the chart are missing both, tone of voice as well as nonverbal communication. When face to face communication is not possible, we try to compensate by giving added weight to whatever cues are available to us at the moment; we settle. Face to face communication still remains the best and most complete way of getting our message across. Neurons are nerve cells that transmit nerve signals to and from the brain at up to 200 mph.
Myelin coats and insulates the axon (except for periodic breaks called nodes of Ranvier), increasing transmission speed along the axon.


The cell body (soma) contains the neuron's nucleus (with DNA and typical nuclear organelles).
A typical neuron has about 1,000 to 10,000 synapses (that is, it communicates with 1,000-10,000 other neurons, muscle cells, glands, etc.). Sensory neurons or Bipolar neurons carry messages from the body's sense receptors (eyes, ears, etc.) to the CNS. Unlike most other cells, neurons cannot regrow after damage (except neurons from the hippocampus). If you are looking for the fastest and most effective way to pass your PMP exam, I'm glad you have found this blog!
Unfortunately, each study has been done within a very specific context, and no single study provides the complete picture of how much nonverbal cues influence communication. The facial expressions such as smiles, frowns, raised eyebrows, pouts, and all the gestures we make with our face while delivering a message.
This includes all the conditions of the room or shared space that may affect the communication. In face to face communication, we have all the cues available to us: words, facial expression, gestures, body language, tone of voice, room temperature, room noise, and other people in the room that might be present.
When we are having a phone conversation, we don't have facial expressions or body language to help us decode messages, so we must focus on every word being said, and the tone of voice that is being used.
When we text each other using a phone or a PDA, we only have words to send our message and to receive it. Email is equivalent to texting, with an added disadvantage: In email communication there is a delay in between messages being sent, received and replied to. No smiley face can replace the warmth conveyed by the smiling eyes of a loved one; no cartoon red face can show the genuine embarrassment we show when we blush, no amount of LOLs can tell us when someone is having a belly laughter with tears in his eyes. As a bonus, site members have access to a banner-ad-free version of the site, with print-friendly pages.Click here to learn more. Noise, likes and dislikes for a person in the room, proximity to other people in the room, temperature, smells, what others are doing while the communication is taking place. If there is something missing in the person's words, there are other cues that will complement the message, if they are congruent with the words.
We compensate for the absence of nonverbal cues by adding more weigh to the words being said and the tone of voice being used.


We are missing tone of voice, facial expressions, body language and presence to help us decode the message.
Not necessarily, it means that the words and visuals carry all the weight to ensure a message is clearly understood. When someone sends you an email, they are in a frame of mind that may or may not be the same later, when you read and reply to their email. You recognize the writing, you know the sender took the time to write you, so you may hang on to every word with more attention than ever. We try to add tone of voice to emails by capitalizing when we want to yell, or we try using color, bold and italics so we can emphasize our words.
Your reply is now floating in a different time, it may link to the original message or it may be irrelevant. Join Facebook community (Like the page), to get daily free sample PMP questions, and resources Thank you for visiting. We also misspell or shorten words because we don't want to use a tiny thumboard to write long messages, and because we're in a rush to send the messages out. The same applies to your reply, there may be a delay between the time you send it and the time the other person reads it. Please feel free to drop me a mail at shiv(at)pmexamsmartnotes(dot)com for anything you need for PMP preparation. You can see that the cause here may be one or more of noise, encode and decode in the communication channel.What is the difference between Effective communication and Efficient communication?Imagine that today you are in a city on an official trip and you are returning home tomorrow morning.
Throw in effective monitoring mechanisms into the mix and you can be sure of having least amount of communication issues on the project.What is the direct benefit of this?People tend to be happy working on the project when they do not get unexpected, nasty surprises!
I found your notes very helpful in understanding the basic idea of communication, so thank you for that! I am however having trouble finding some more information on this sort of communication and I was hoping that you could please refer me to the original source of these notes? It would be much appreciated!Thank you and kind regards, Juanita Reply Shiv May 10, 2013, 6:03 pmHi Juanita, Glad that you found these notes helpful.



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