This guide is designed to give you some hints and tips in delivering the learning program – Support staff workplace responsibilities.
This resource has been developed to be used either as an independent learning program or as part of a larger training program.
An integral part of this resource is 10 scenario-based information for PowerPoint® presentations that cover the areas outlined above. Information for each PowerPoint® presentation addresses a different workplace scenario. A diagram outlining The Support staff workplace responsibilities Resouce structure is included above. A useful resource to help you facilitate training is 'Training & Assessing', a resource package to assist the training of supported employees in Disability Business Services. Invite a guest speaker to discuss the issues identified, for example a representative from a Disability Advocacy Service or a union representative. Invite learners to share their experiences, ensuring everyone is given the opportunity to speak.


Decide how you will debrief the activity – this can be done individually and then shared with the group or can be a group activity.
Thank everyone for their participation and invite any evaluative comments for future sessions. The guide provides an outline of the resource, the areas it covers, support material and your role in using the resource. The program focuses on issues relating to workplace communication and cultural change that are topical and were identified by people in your industry.
The PowerPoint® presentations aim to create engaging and realistic scenarios of workplace incidents and encourage discussion and reflection. Suggested methods include a learning journal, mind-map, general brainstorm and self-reflection questions. You need to provide a safe and secure learning environment where learners feel that they are respected and their input is valued. Test the equipment to see it works and how to use it effectively (volume, lighting, obstacles).


For example, you could use them to work one-to-one or with a small group of people in a formal training context, or use them informally over lunch or afternoon tea. It is better not to watch more than two scenarios one after the other, as the learners may become confused and the effectiveness of the scenarios will be undermined. The common themes of workplace communication and cultural change are reinforced throughout the entire program. You need to plan the development of the learning program, including its learning outcomes and what you want to achieve within a given timeframe.
Don't forget occupational health and safety – make sure cords are safely secured and so on.
The scenarios have been developed for you to use as triggers to encourage your support staff to discuss these workplace issues.




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