Apple is being sued by a California woman who claims that when she bought a Samsung Galaxy S5, Apple's iMessage system for iPhones stopped delivering text messages to her. One woman says her daughter's winter break from college was ruined after she received a free Android Moto X iPhone as a gift for being in the audience of the Jimmy Fallon show. UPDATE: See the crazy advice Apple is giving customers who can't receive texts from iPhone users. Others of a more conspiratorial bent believe that some people inside Apple are secretly enjoying the flaw in iMessage because it punishes people for leaving the iOS mobile device ecosystem.
In the meantime, ex-iPhone users who have switched to Android are emailing Business Insider with their stories faster than we can reply to them.
APJonathan Eells: "I work in a Verizon retail store and recently switched from an iphone to a Samsung note 3. Steven Hemingway: "I joked at the time that it must be Apple's way of withholding your messages and tricking you into thinking something is wrong with your phone so that you switch back.
Matt Rober: "I chose to hop onto the Android bandwagon and was thrilled to be unshackled from the grips of Apple until I tried texting my friends.
Tax FixJames Maiorana: "I recently switched to Samsung Galaxy a few weeks ago and had the same issue. Yang Wang: "My experience is that the problem eventually fixes itself (for each individual sending a text, not fixed universally) after a few weeks if the person sending the imessages tries to send "enough" of them. Several people say they nearly lost relationships with spouses, friends or loved ones who thought they were ignoring their texts.
Sending group messages to your family members, friends or co-workers is super fun, but what if it doesn’t work on your iPhone 6? One man told us he was forced to give up his Android because his inability to receive texts from iPhones was affecting his business. Most said they were simply frustrated because they couldn't get message from their spouses or loved ones who used iPhones.
We drew these stories from the more than 400 people who emailed us after we published a series of stories about the way iMessage can prevent texts from being transmitted to Android phones, especially when a user has switched from an iPhone to an Android (or other brand) and kept the same phone number. We've repeatedly asked Apple for comment but the company has told us it won't comment on matters to do with pending litigation. Jan Henderzahs, a former Apple employee, told us that she wasted $500 on a Samsung Galaxy S5 after she switched jobs. We're not saying that the problem is so widespread that it's actually retarding the sales of Android phones. Kenneth Myers: "I got the phone at staples where I work now as the tech supervisor, and anytime a customer comes in to buy a phone I make sure to let them know that if they are switching from apple to android they may have some issues with texting. Mike Haddan: "I then went back to t-mobile to explain that I had been trying to fix my phone for the past few weeks and that I needed to return it and re-purchase an iphone.
Jill Domanski: Then when I tried to return the phone to verizon and go back to my crappy iphone, they told me that it wasn't their problem and i missed the window to return. Tanner Kilander: "I called Sprint, they could only assure me that the iphone was deactivated and should no longer be receiving messages.
Joseph Lucero: "Same thing happened to me and my wife when we got the lg g2 and I got the problem resolved on my phone but my wife's wouldn't resolve it! Ivan Hernandez: "Me being an apple faithful, I feared it would be difficult to make the switch. Ask Different is a question and answer site for power users of Apple hardware and software. When I go to send a text message on my Apple Watch, whether it be through Siri or the messages app, it always tries to send a text message (green) rather than a iMessage (blue). As you can see below, texts from my Watch end up sent as regular text messages, while texts from my iPhone to the same person get sent as iMessages.
This worked for me when I had the same problem of not being able to send messages from the Apple Watch. I just reset the Watch holding down both side buttons until the Apple Logo appeared and it worked fine. I had to reset my watch and it finally started working again with sending messages by iMessage. Because it has attracted low-quality or spam answers that had to be removed, posting an answer now requires 10 reputation on this site. Not the answer you're looking for?Browse other questions tagged imessage iphone-5s apple-watch or ask your own question. Is Leicester City winning the English Football premiership the most improbable single event in betting history?

The plaintiff, Adrienne Moore, is hoping a federal court will grant her claim class action status. Much to their delight it was the week when Jimmy gives gifts to the entire audience, and they both won new designable Moto X phones. Still to this day I cannot receive text messages from any friends using iPhone as they go as iMessages. A I recently had to deal with this issue multiple times and informed many of my customers who were switching that they would not receive messages.
I was wary of previous complaints about the issue so I made sure to turn off iMessage and log out of all my Apple accounts before making the switch. Today, I am able to receive some text messages on the occasion from some numbers, but some numbers I'm not able to communicate with whatsoever. Apple was no help and went as far as to tell me that I had to tell everybody in my contacts list that has an iPhone to change settings on their phone to contact me, which I responded by telling them that was near impossible and insane at the same time.
If ANY device has your phone number listed, then all messages sent to you from within the Apple ecosystem will remain there. Our babysitter turns off iMessage from time to time because she has a very small data plan. In case you can’t send or receive group texts on your device keep on reading, because we have some interesting and simple suggestions to share with you. As you know, any device can behave strange sometimes, and if you recently erased all content and settings, or if you updated iOS, or even rebooted your device, certain options might have been changed. Another said he missed texts from his boss and was afraid for his job if he continued without an iPhone. All of them seem to be furious at being forced back into the Apple system against their will.
A I recently had to deal with this issue multiple times and informed many of my customer who were switching that they would not receive messages. My entire office uses iPhones I switched to the Samsung galaxy S5 for personal reasons and after two weeks of not getting coworkers text including my bosses I was forced to switch back to my iPhone. I'm an iPhone user that have switched to Samsung S4 and am experiencing non deliverable text messages sent from an iPhone user to my Android. I bought a note 3 for my wife switching from iPhone 4s and I could not send messages to her from my iPhone. A Yes, the brand-new Windows 8 platform and App Store were young and still lacking, but I can say with absolute honesty that the frustration with text messages is what caused me to jump ship.
A I basically wanted a better operating system, bigger screen, and an overall better phone. I was determined to keep the s5, because I really liked the phone and I didn't want to reward Apple with additional business when they were holding my texts hostage. So instantly we were fed up with android systems all together and immediately switched back to iPhone!
However I found myself quickly falling in love with all the features that Samsung provides that apple doesn't on their latest phones.
I have tried turning on and off iMessage, restarting my iPhone and Watch, unpaired and re-paired my watch, and setting it up again as new. I wish that Apple would of made it clear that you need to create an app-specific password for it to work properly.
A Verizon sales rep says he also lost sales commissions after angry customers bought new Samsung phones and then returned them for iPhones when they couldn't get texts from friends who use Apple devices.
Rather, the opposite is the case: An Apple customer service rep recently told Lifehacker blogger Adam Pash that "The engineering team is working on it but is apparently clueless as to how to fix it," according to Pash. She was home for winter break, during her freshman year of college, and couldna€™t wait to see her high school friends.
After switching I talked with a bunch of friends with iPhones who would try and message me.
I found over the first few days that I wasn't receiving any texts from anyone with an iphone. Apple assured me that my contact info and number had been removed from their system and that the issue would resolve itself. All you have to do is go to the apple website, sign in, and actually delete your phone number from your apple account. Some users have tried it once and it didn’t work, but when they tried again, it worked, so keep that in mind. Two people who work in mobile retail a€” one for Verizon and one at Staples a€” told us that they'd either seen customers return Samsung phones to get iPhones back because of the iMessage issue, or that they'd seen customers shy away from Androids once they'd been informed that switching from Apple might cost them messages from friends.

I was on day 16 of 14 allowed to return the Samsung back to Verizon to Verizon would not allow me to return it either therefore I am stuck with a $500 device because I also purchased the Samsung gear 2 watch and have no way of returning the two devices. I unfortunately took out my anger on the employees there but they eventually let me return the phone and buy a new iphone. It is soooo frustrating that I have had to now revert back to using my old iPhone 4 since I've used my 2 year upgrade to purchase the Samsung S4. A I was told by their rep that if I didn't 'raise hell' like I did, the process to switch over would be 45 days.
We got the 5s and problem solved but were pretty much done with androids before we started to hear that it was an occurring problem with several others! That was until I noticed that I can no longer flawlessly communicate with very important people such as my boss, business partners, and close friends. Several people say they nearly lost relationships with spouses, friends, or loved ones who thought they were ignoring their texts. However, at least one other lawyer unconnected to the California case has contacted us to say they are also preparing to file litigation against Apple on this issue. Texts get "stuck" briefly or permanently inside iMessage when they're directed to someone who has switched their number to an Android phone because they're trying to find your old, inactive iMessage address. They told me one day it would go through as a text and the next it would send as iMessage, which of course I couldn't receive.A  a€¦ I kept my phone for 10 days to see if the extra time would solve the issue, to no avail.
I researched on the internet about the problem and found (surprise!) that others had the exact problem.
Once the phone number is deleted it is no longer registered under an apple product, there shouldn't be any more issues. A I explained how to go about getting it fixed but they said 'I can't not get messages as much as A I don't like my Iphone and love the s4 I need to get all my messages.'A  I couldn't believe how apple had gotten this customer right where they wanted them. I ended up calling verizon and worked my way up the chain and finally got an empathic employee who said that she would accept the return, refund my money and reinstate my upgrade. I had clients, my boss, friends and family members trying to reach me, and I got in trouble quickly. The first night she thought perhaps her friends were busy with family responsibilities, but when I noticed she wasna€™t replying to my texts we realized her texts were not going thru, and friends with iPhones couldna€™t contact her (without realizing the text hadna€™t sent via iMessage and taking the step to resend as text). I know this issue has started arguments between me and my girlfriend because she was upset and thought I was ignoring her and she was already not to happy that I was no longer using an Iphone. I made sure I was logged out of Apple everywhere, turned off iMessage on my old, non-working phone and my iPad, but still no dice.
As time went on I was forced to change my phone number to fix the problem, which was not only a pain for me, but also for the hundreds of contacts that now need to learn and program my new phone number. Wherever you've allowed iCloud to setup with your phone number and not expressly disallowed it, your phone number becomes a part of the Apple ecosystem. My boss had apparently texted me several times about an important issue, and of course I had not responded.
The people in my contacts who I am messaging do have iPhones and their contacts are set up as having an iPhone. I called Apple to make sure they removed me from their database, and they told me that it was a known problem, and that they COULD NOT REMOVE me from the database.
While there are a couple more possible solutions, these are considered as the most effective ones.
Best Buy had been helping me consistently with this issue since I initially realized it was happening, and they were kind enough to allow me to return the s5 after 33 days.
A I explained how to go about getting it fixed but they said 'I can't not get messages as much as I don't like my iPhone and love the s4 I need to get all my messages.'A  I couldn't believe how Apple had gotten this customer right where they wanted them. They had to go around to all of their Apple devices and uncheck their phone number in the iMessage or iCloud settings, as a 'receive messages at' address. A Now I am waiting for the iphone 6 to come out, trying to figure out a way to avoid throwing hundreds more dollars at Apple but still receive my texts. A I was also upset because I had now lost out on any money I made in the sale and couldn't believe the audacity of apple.
After that everyone sending them messages from within Apple automatically switched to texts. A  a€¦A  I know a few customers were very unhappy about this and trying to contact apple to get your number unregistered from the servers is like pulling teeth.

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