Mike West, 30, is a passionate music fan from England, who has been living in Berlin since 2010. You can have the most organized, fabulous tour in the world, but if the customer can’t find you, what’s the point? Following a super popular Bowie Night at his club night Feeling Gloomy, he began running his incredibly successful David Bowie Walking Tour. We’re dedicated to making sure our customers have the best time on the tours they book through us, and somewhere along these 20,00 tours, we have noticed that there are some foolproof ways to help guarantee your tour is the best. This may seem obvious, but it is extremely common for meeting point directions to not accurately describe where your customer should go. The tour is only part of the experience – the tour guide is the real driving force behind whether your customers have a good time or not. By being on time, you are being professional and respectful, and customers will love you for it.
As we all approach busy summer season, here are 5 quick things you can do to make your business the best it can be.


Thinking about numbers, booking difficulties, awkward customers, personal problems- of course these are all important, but instead of turning your attention to all of them, prioritize. By setting goals, you can not only see how you are improving, or what you need to work on, but you can help motivate yourself and your staff.
Facebook, LinkedIn and Twitter are three of the most popular ways to connect with customers you might not otherwise reach.
However for many, the harder and longer you work, the lower the quality of the work produced becomes. Although holidays are for relaxing, a lot of people have itineraries and the last thing anyone wants to do is wait around.
Many small businesses neglect to monitor their daily, weekly and monthly metrics, happy with full order books. Make sure that you take regular breaks, and schedule time at the end of each day to do something that relaxes you.
It also is deeply satisfying to work your way through a structured list, rather than dabble ineffectively at several things at once.


By sharing what you have to offer and what people can expect, you build trust in you and your business. Relaxing is important for your physical and mental health, and will ultimately pay more rewards to your job than working all night would.
If you have to meet in a popular area, wear or hold something which distinguishes you from other tour guides.
Speak to customers- not only is a great way to deliver fantastic customer service (to ask for feedback really demonstrates that you value the customers’ opinion and input) but also a super way to get free and easy information about how to improve your business.



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