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You must have JavaScript enabled in your browser to utilize the functionality of this website. Click the "Reserve in Store" button once you notice an item you would like to reserve or once you are at the check out. Enter your contact information or that of the individual picking up the item (the reserved item(s) will be held under this name). Within 30 minutes (during regular store hours, of course), you should receive an email confirming your reservation.
Provide a Lugaro representative with the contact information you entered online, pay for the item, and you're done!
Please note: Item(s) will be held for 24 hours from the time the confirmation email is sent. Reservations are processed by staff in the store you have selected, so outside of regular store hours, and during periods of increased store traffic, your confirmation email may arrive after more than 30 minutes.If you wish to cancel your reservation, simply call the store you chose for pick up and they will process your cancellation.


Centre diamond purchases of 1.00 carat and under are covered in Lugaro Lifetime Diamond Guarantee.
Gemstones are not covered because most gemstones, other than the corundum family, are very soft and susceptible to scratches, chips, cracking, etc. Our engagement ring warranty includes unlimited prong tightening, rhodium plating and cleaning.
We warrant and guarantee the quality of the articles of jewelry for life, as long as you allow only a Shane Co. Some orders may ship same-day, make sure to check your estimated delivery date if your order is extremely time sensitive. After 48 hours, your reservation will be terminated and the item(s) will return to store stock. When you print the ring sizer, you must set the Page Scaling to “None” in your printer’s dialog box.


In the interest of security, FedEx orders require a signature at delivery, will not be dropped off unattended. During store hours, you should receive an email confirmation within 30 minutes after the reservation has been made. We will also inspect, clean, polish and maintain your jewelry for free for as long as you own it.



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