It’s unfortunate, but sometimes products may have a manufacturing fault or get damaged in transit. We try to provide competitive pricing when possible, but cannot always guarantee the best price.
If you have any problems with your order within 30 days of purchase, we are happy to help you out with an Exchange or Refund.

If you would like to return an item to us for an Exchange or Refund, we are happy to do so within 30 days of purchase as long as the item is in its original condition with all of the original packaging. If you are diabetic or have immunosuppression issues, consult a medical practitioner before use.
If you have any issues with your order, please contact our Customer Service team via the Contact Us page or call us on 1300 884 767 within 30 days of receiving your order and we will issue you with a Return Authority for your product. Also find out any shipping costs which apply, and make sure the product is definitely in stock with the competitor.

Once assessed by our team and the item is found faulty or we have made a mistake, we are certainly happy to provide you with an Exchange or Refund.Return shipping for Faulty or Incorrect products is FREE, and we will send out the replacement at no additional cost to you.
If in doubt, contact our supplier and find out if they supply the competitor with that particular product.

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