Streamline help desk ticket resolution through the entire lifecycle and simplify IT service request management.
Action RulesBusiness based action rules increase your team's efficiencies through automation. SLA AlertsPrevent loss of customer satisfaction related to SLA due dates falling off the radar. ReportingRobust graphic performance reporting tools ensure the squeaky wheel gets the grease. Time & MaterialsTrack labor, travel, and materials required during service fulfillment.
Tickets can be created and updated by email-to-ticket conversion, the customer service web-portal, or through technician Quick Ticket templates. Help desk software by Web Help Desk® uses intelligent business logic to determine which technician is assigned to a new ticket. Web Help Desk’s dashboard feature increases the visibility of real-time business operations for faster, more informed decisions that improve performance and efficiency. Rule evaluation can be triggered at any stage of the ticket’s lifecycle, ranging from its creation to a basic update. Track labor, travel time, and deployed materials, then generate instant PDF quotes or invoices.
NOTE: If you don't want to upload your resume above, you can fax it to 800-927-4611 or email it. Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. Clipping is a handy way to collect and organize the most important slides from a presentation. You should assume that the owner of this website is an affiliate for providers of goods and services mentioned on this website and may be compensated when you purchase from a provider. Sales Executive Resume Sample – A reverse chronological, accomplishment-focused resume with results graphs.
Asset Management Executive Resume – Client was looking for a similar role as interim CIO or CIO for a publicly traded company.
Business Technology Executive Resume – Client wanted to move into a CTO role, so resume was achievement-focused with an added “Career Highlights” box. VP Finance Resume – Senior Exec client with a strong achievement focus in a chronological format.


Professional Resume sample based on a functional style that focuses on new skills obtained to transition into a different role.
Professional level sales resume in a chronological format with a graph highlighting growth. Organizational Leadership Resume – Client wanted to transition back into organizational leadership or change management after trying his hand at teaching. General-Operation Management Resume – Client wanted to move from a role of manager of a family-owned store into a general manager or operational manager role.
Nursing Entry Level Resume – Client wanted to utilize recent degree to land a nursing job. Mil-to-Civil Professional Sample – A military-to-civilian resume focusing on experience and skill transition.
Typical Career Change resume that focuses on the client’s skills rather than job positions.
A LinkedIn profile will greatly improve your chance of being seen by hundreds or even thousands of potential contacts.
Erin Kennedy, MCD, CMRW, CPRW owns Professional Resume Services, where she and her talented staff of writers specialize in professional & executive resumes.
Arm your technicians with the ITSM incident diagnostics and ticket routing features that ensure tight integration and relationships with knowledge base articles, CMDB asset association, service requests, known problems, change requests, and service level agreements. Create rules for ticket routing, link associated tickets and requests, assign sub-tickets, and manage tasks between multiple departments from hierarchical ticket links. Custom forms, unique email templates, and workflow configurations are easy to modify with point and click, yet flexible enough to adhere to your unique operations.
Manage the health of your team and identify trouble spots to discover unrealized efficiencies. At-a-glance charting from your personal dashboard provides an instant visual overview as to your help desk's service request management across virtually any metric, reducing individual reporting needs. Web Help Desk Action Rules allow you to automatically assign a ticket, at any stage in life, to the individual IT staff or staff group needed to fulfill the service. Web Help Desk ensures that Service Level Agreements stay on-track and in-line by keeping all of your technicians and clients up to date with configurable email alerts.
As a help desk administrator, your job depends on managing end-user requests in a timely manner. He needed to document his exceptional achievements and show his scope of experience in a senior management, lean manufacturing position.


Focus of resume was change management and process improvements due to leadership strategies and development. Format is chronological with a ”technical proficiencies” section in the middle of the first page to showcase what he excels in. It’s a great way to connect with old co-workers, prospect companies, and respond to job openings. Erin is internationally recognized by her peers as one of the best of the best, she is a perennial award-nominated certified resume writer. Web Help Desk includes built-in, customizable dashboard reporting that keeps your finger on the team's pulse. Web Help Desk offers dynamically displayed custom form elements based on end user's previously selected elements. Easy to configure cascading rules use criteria defined as granular or general depending on your needs.
With Web Help Desk's robust graphic reporting tools, you always know how your technicians are performing, which locations or customers are in need of extra assistance, real-time billing data, status of service requests, and what problem types are causing the most trouble. Know your billing status in real-time with powerful reporting options, or download report results as Excel files for further manipulation for your accounting solution. Track and automate your workflows with rule-based approval and voting functionality to ensure timely communication and fulfillment. This function creates an environment where critical data and information is PUSHED to the technician instead of the technician PULLING information from the end user.
These requirements criteria may be based on virtually any ticket field — including your very own custom fields.
Technicians and management can be alerted via email, and even SMS text messages, when jobs have been left unchecked, unassigned or incomplete for a specified time period. Take the pulse of your help desk in real time on the web or have reports delivered by email to the audience of your choice. Approving managers and Change Advisory Boards (CABs) can be chosen dynamically based on the requester's location, department and type of request.



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